Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
References
Timeline
Generic

Manish Chandra Nag

Summary

Dynamic Customer Support Executive with proven expertise at 5C Network Pvt. Ltd. in resolving complex issues and enhancing customer satisfaction. Skilled in CRM tools like Freshdesk and Zendesk, I excel in complaint resolution and technical troubleshooting, consistently meeting SLA and TAT standards while fostering strong client relationships.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Support Executive

5C Network Pvt. Ltd.
05.2023 - Current
  • Managed customer queries via calls, email, and chat, with a focus on resolution and satisfaction.
  • Proficiently used CRM tools to track tickets and escalate issues based on priority.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Supported team goals by attending regular meetings and sharing best practices.
  • Ensured adherence to SLA and TAT while managing a high volume of requests.
  • Provided support during peak periods of activity.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained accurate records of customer interactions.
  • Provided detailed information about products and services.
  • Resolved customer complaints professionally and efficiently.
  • Performed troubleshooting on technical problems.
  • Resolved customer issues in a timely manner.

Customer Support Executive

Prasad Multi Services Pvt. Ltd.
01.2018 - 03.2023
  • Delivered support to Tata Steel customers and internal teams.
  • Handled billing inquiries, payment processing, and general support tasks.
  • Maintained excellent communication and documentation for all support cases.
  • Participated in initiatives to streamline call handling and reduce resolution times.

Education

Bachelor of Arts -

Kolhan University
Chaibasa
01.2018

Skills

  • Customer Service (Voice/Email/Chat)
  • CRM Tools: Freshdesk
  • CRM Tools: Zendesk
  • Call Center Operations
  • Ticket & Escalation Management
  • SLA & TAT Compliance
  • Data Entry & Order Processing
  • Customer Retention & Surveys
  • Help Desk Support
  • Technical troubleshooting
  • Complaint resolution
  • Front-end supervision

Certification

Low-Risk Supervisor, J N Tata Vocational Training Institute (JNTVTI)

Languages

  • English
  • Hindi

Languages

English
Full Professional
Hindi
Full Professional

References

References available upon request.

Timeline

Customer Support Executive

5C Network Pvt. Ltd.
05.2023 - Current

Customer Support Executive

Prasad Multi Services Pvt. Ltd.
01.2018 - 03.2023

Bachelor of Arts -

Kolhan University

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Manish Chandra Nag