Manish R Menon
Summary
Results-oriented Customer Success Manager experienced in managing strategic accounts and enhancing customer experience within cloud, data platforms, and storage infrastructure. Achieved significant client retention and business growth through effective executive stakeholder engagement and cross-functional collaboration across sales, product, and engineering teams. Focused on leveraging CRM tools to drive product adoption and maintain high levels of customer satisfaction.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Success Manager
Salesforce
Bengaluru, India
03.2026 - Current
- Streamlined customer onboarding processes, ensuring seamless product integration and quick time-to-value.
- Conducted regular check-ins, enhancing customer satisfaction and proactively addressing concerns.
- Collaborated with sales and product teams to enhance customer experience initiatives.
- Facilitated client meetings to discuss product updates and gather insights for future improvements.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
Customer Success Manager
Informatica
01.2025 - Current
- Managed enterprise customer relationships for Informatica data management platforms, enhancing adoption and ensuring value realization.
- Led executive stakeholder engagements and QBRs, collaborating with product, support, and engineering teams to address complex issues and optimize customer outcomes.
- Developed customer engagement strategies to enhance user satisfaction and retention.
- Facilitated onboarding processes for new clients, ensuring smooth transitions to Salesforce products.
- Managed customer feedback loops to identify needs and improve service delivery.
Customer Success Manager
NetApp
01.2024 - 01.2025
- Delivered proactive customer success strategies and led executive QBRs to align technology outcomes with customer business goals.
- Managed portfolio of 15+ enterprise customers, enhancing account health and driving long-term retention.
- Drove 10% ARR growth by identifying and pursuing expansion opportunities.
Inside Product Specialist
Dell Technologies
01.2022 - 01.2024
- Acted as a trusted technical advisor for enterprise infrastructure solutions, guiding clients in selecting optimal products.
- Delivered POCs and solution workshops, leading to 20% increase in opportunity conversion.
- Delivered POCs and solution workshops, leading to a 20% increase in opportunity conversion.
Sales Engineer Analyst
Dell Technologies
01.2021 - 01.2022
- Designed storage solutions based on customer technical requirements, creating solution documentation for enterprise presales engagements.
- Collaborated with sales teams to identify customer needs, proposing tailored solutions to meet those needs.
- Delivered product demonstrations to showcase features and benefits effectively.
- Created technical documentation for internal training and customer reference, enhancing understanding of product features.
Associate Sales Engineer Analyst
Dell Technologies
01.2019 - 01.2021
- Supported enterprise account teams in delivering solution demonstrations and validating technical aspects during customer evaluation cycles.
- Demonstrated product features to potential customers in various settings.
- Collaborated with clients to understand technical requirements and solutions.
- Provided technical support during the sales process to ensure client satisfaction.
Education
Bachelor of Science - Electronics & Communication Engineering
Presidency University
Bengaluru, Karnataka 06.2015 - 01.2019
Skills
- Customer onboarding
- Adoption & Retention
- Customer advocacy
- Strategic Account Management
- Customer Insights
- Customer Data Management
- Lifecycle management
- Digital Transformation
- Cloud Solutions
- QBRs
- Solution Workshops
- Stakeholder communication
- Technical presentations
- Relationship building
Websites
Certification
- AWS Solutions Architect - Associate
- AWS Cloud Practitioner
- NetApp Cloud Native Associate
- Amazon FSxN for NetApp ONTAP Associate
- Dell Certified Specialist - VxRail Systems Administrator
- Dell Cloud Architect
- Dell Cloud Infrastructure
- Dell Certified Associate - Information Storage & Management
- Dell Networking
- CDGC certification from Informatica
Core Expertise
Customer Lifecycle Management, QBRs, Adoption & Retention, Strategic Account Management, Enterprise Storage, Data Platforms, AWS, Cloud Integration, Executive Stakeholder Communication, Technical Presentations, Solution Workshops
Languages
English
Proficient
C2
Hindi
Proficient
C2
Malayalam
Proficient
C2
Tamil
Proficient
C2
Telugu
Elementary
A2
Timeline
Customer Success Manager
Salesforce
03.2026 - Current
Customer Success Manager
Informatica
01.2025 - Current
Customer Success Manager
NetApp
01.2024 - 01.2025
Inside Product Specialist
Dell Technologies
01.2022 - 01.2024
Sales Engineer Analyst
Dell Technologies
01.2021 - 01.2022
Associate Sales Engineer Analyst
Dell Technologies
01.2019 - 01.2021
Bachelor of Science - Electronics & Communication Engineering
Presidency University
06.2015 - 01.2019