Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic

Manish Mrigank

Gaithersburg,MD

Summary

  • Product leader with 16+ years of Proven expertise in Product Management, Strategy and Digital transformation across industries such as Fin-tech, Health-tech, Retail, e-commerce , HR-Tech, Logistics, Pharma and Media
  • Customer-oriented hands-on Product management skills for entire product life-cycle: Market research, Competitive analysis, Conceptualization, Product strategy, Prioritization, Roadmap, Product Development, A/B Testing , Marketing Strategy, Launch, User-experience, Adoption, Engagement, Data Analysis, Business Analysis, Channel enablement and international expansion
  • Experience of building B2B and B2C, e-commerce and SaaS Products (web and Mobile both) using Agile methodologies
  • Problem-solving and Data-driven Decision Making skills with established management experience
  • Experience of building,leading and mentoring geographically distributed global, across-functional teams - Product, Design, Engineering, Sales, Marketing, Operations, Customer Success- cultivate the culture of innovation and Product mindset
  • Thought leadership with proven ability to thrive in a high-growth and ambiguous environment and foster strong collaborative relationships with CXOs across startups and fortune 50 global organizations
  • NEW technology use cases: Data science, AI- Machine learning, Generative AI, Cybersecurity, Blockchain

Overview

18
18
years of professional experience
1
1
Certification

Work History

Director-Products & Technology (Tide Fintech Platform)

10.2021 - Current
  • Led 4 Product Managers and 15+ engineering team to build fintech solution for MSME market - Financial, Payment, Business, Credit services and data-driven insights
  • Improved the customer onboarding experience by implementing automation for KYC process- improved the automatic KYC from 20 % to 70%
  • Improved the customer and support Agent experience by implementing CRM solution and implemented AI/ML based ticket routing automation and chatbot automation - increased the ticket deflection upto 50%
  • Launched product in India and onboarded 50k customers within 3 month
  • Launched new product open access for UK market and got ~1000 customers within 1 month using A/B testing
  • Created strategic roadmap for one app and one platform for scalability and international expansion (API-first, flutter), reducing the product development effort by 50%.

Head of Product (ekincare-Healthtech, India)

02.2021 - 09.2021
  • Led 5 Product Managers and 30+ engineering and design team to build AI-based health and wellness platform for B2B2C (Android, iOS, Web) - providing Health-check services, doctor tele consultation, pharmacy, health coach program,mental wellness, gym & fitness and predictive analytics dashboard
  • Built the Product team ground up and set up the Agile process for Product and cross-functional team to support the increased client base by 300% and end user by 250%
  • Strategized and launched Covid-vaccination feature to support 400+ clients and 2M lives across 200+ cities in India -grew revenue by 400%
  • Tracked and Improved the product adoption (90%) and engagement (from 13% to 40%) by introducing loyalty and Rewards system within 1 month
  • Improved the app rating from 3.3 to 4.4 within 2 months and improved rating across services lines to 4+
  • Scaled the doctor consultation service to support increased surge of 6X, reduced the response time
  • Launched the industry-first white label app for Insurance company providing health benefit services- jumped 300% engagement on the app.

Director-Product Management(NCR Corporation, USA/India)

09.2019 - 01.2021
  • Built next generation cloud-first API-first retail Point of Sale(POS) Product to bring innovation, unique user experience and operational excellence across grocery, fuel, pharmacy and quick serve restaurant(QSR) segment
  • Created sales funnel of $209m (and $10m for 2020) recurring revenue under SaaS model across direct and channel customers and created strategy to enable Channel partnership
  • Own end-to-end customer experience and Innovation strategy to provide omni-channel experience across touchpoints (B2B and B2C both) e-Commerce ,POS, mobile, self-service and for Payments, Inventory, merchandising and Loyalty & Promotion
  • Envisioned best-in-class AI-ML enabled 'NCR Analytics' product (Looker/GCP) to transition Retailers from Descriptive to Prescriptive Analytics
  • Created international growth strategy for EMEA and Canada by doing Market Research and Analysis
  • Create competitive attack plan against competitors to win-back old customers and win new customers.

Assistant Director-Product & Strategy (Ministry of Shipping, India)

04.2018 - 08.2019
  • Managed 50+ cross-functional team to build a cloud-based new product Port Community System(PCS) as single window digital platform for end-to-end Logistic supply chain (web and Mobile application: android &iOS, API integration, Payment gateway integration with 20 banks for B2B and B2C transaction ) (Complete product life-cycle from conceptualization to release including product road-map)
  • Led Marketing (digital & offline) activity by onboarding 27 different stakeholders on New product platform and increased the registration by 80% within 3 months
  • Worked with 20 banks (Razorpay, ICICI, HDFC, Axis Bank, SBI etc) to integrate Payment aggregator solution for B2B and B2C payment transactions and achieved 100% paperless transaction
  • Launched new product feature e-Delivery order, e-Invoice and e-Payment for Order-to-cash module and enhanced user experience, simultaneously reduced the overall process time by 70%
  • Set up customer support service center of 15 members; reduced the overall Response time and resolution time by 80%
  • Streamlined revenue generation through data monetization in port sector using the AI-ML based predictive analysis and providing real time tracking of containers.

Group Product Manager (NBCUniversal Media LLC, USA)

01.2016 - 03.2023
  • Built Rewards and Recognition System (web & mobile) for global workforce, improved employee engagement from 60% to 90%, employee satisfaction score from 7 to 9, HR-Tech product
  • Built Mobile app to manager Universal studio entry pass and monitor the foot traffic at studio theme park.

Lead Product Manager (Whirlpool Corporation, USA )

05.2013 - 01.2023
  • Designed Successful web and Mobile myHR Portal for 100k+ whirlpool Employees and integrated with other solution to make it one stop platform, HR-Tech product
  • Built Whirlpool mobile app to connect with smart appliance to control and monitor the appliances.

Product Manager (IBM , USA & India)

11.2005 - 05.2023
  • Conceptualized the idea, Conducted User interviews and Designed and developed a product with release plan, market validated the product- Dynamic interface and payroll comparison tool, patented and used by IBM for various project wins; Tool reduces development time by 70%
  • Managed Digital Transformation for fortune 50 companies (Kraft Foods, Mondelez, Bristol Myer's Squibb, Merck, P&G, Bradford, Nestle) and managed portfolio of $10m
  • Worked on Global HR Payroll solution -SaaS products- SAP/Successfactor/Workday/ADP.

Education

Masters of Business Administration - Strategy & Marketing

Indian Institute of Management, Ahmedabad

Bachelor of Engineering - Electronics and Communication

Visveswaraiah Technological University, Bangalore
05.2001

Skills

  • Strategies and Goals
  • Creativity and Innovation
  • People Management
  • Negotiation
  • Crisis Management
  • Issues Resolution
  • Contract and Vendor Management
  • Hiring and Retention
  • Business Development

Certification

  • Business Analytics, Financial Accounting, Economics- Harvard Business School, USA: High Honors
  • Certified Product Manager - Pragmatic Leaders, USA, Data Driven Product Management- Go-practice
  • PMP- Project Management Professional, USA | CSM- Certified ScrumMaster | ITIL- IT Service Management, USA
  • Strategic Management in Logistics -Indian Institute of Management, Bangalore
  • Tools & Technology:Amazon Web Service(AWS), Google Cloud Platform(GCP), Azure, MS SQL, NO SQL, R, Python, REST API , JIRA, TFS, Asana, Mo-engage, Apxor, Netcore, Google analytics, Click-up, Mural, MIRO, Figma, Balsamiq, Looker, Tableau, Qlikview, Power BI, Service-now, Kustomer, Zensdesk, Freshdesk, Snowflake, retool, HPQC, SAP, SuccessFactor, Workday, ABAP, JAVA, Oracle, Kronos,, Taleo, Dell Boomi,Trello,.net,Flutter, Typeform

Accomplishments

  • Whirlpool People Excellence Award by CEO for living whirlpool values and inspiring performance in others
  • Eight Whirlpool Bravo, One IBM Bravo and Three Thank You awards for leading critical projects and process improvements winning client confidence (highest CSR 10/10)
  • Article published and interviewed by Global magazine for 'Ease of doing business' and 'Port Community System'
  • Mentor @ Pragmatic Leaders and ADPLIST US - Mentor mid-senior level professional to transition and grow into Product Management
  • Product Talks at leading Business Schools- IIM Ahmedabad, IIM Visakhapatnam and Product School

Timeline

Director-Products & Technology (Tide Fintech Platform)

10.2021 - Current

Head of Product (ekincare-Healthtech, India)

02.2021 - 09.2021

Director-Product Management(NCR Corporation, USA/India)

09.2019 - 01.2021

Assistant Director-Product & Strategy (Ministry of Shipping, India)

04.2018 - 08.2019

Group Product Manager (NBCUniversal Media LLC, USA)

01.2016 - 03.2023

Lead Product Manager (Whirlpool Corporation, USA )

05.2013 - 01.2023

Product Manager (IBM , USA & India)

11.2005 - 05.2023

Masters of Business Administration - Strategy & Marketing

Indian Institute of Management, Ahmedabad

Bachelor of Engineering - Electronics and Communication

Visveswaraiah Technological University, Bangalore

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Manish Mrigank