Manish Patel
Dothan,AL
Summary
Methodical Hotel Manager 10-year background planning, coordinating, marketing and administering hotel services. Well-versed in handling maintenance issues, developing budgets, and inspecting facilities. Working knowledge of MS Office paired with outstanding business acumen and excellent communication skills.
Overview
24
24
years of professional experience
Work History
Owner Operator
Days Inn Hotel
Dothan, AL
02.2015 - Current
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Administered new hire paperwork and maintained employee files.
- Performed administrative tasks such as payroll processing or updating employee records.
- Reviewed financial statements and reports to assess operational performance against budget targets.
- Established quality assurance standards for each department to ensure high levels of service delivery.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Maintained relationships with vendors including catering services and travel agencies.
- Developed strategies to maximize profits through cost control and revenue generation initiatives.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Responded to and resolved guest issues or complaints.
- Liaised with suppliers for ordering supplies such as food items, beverages, linens.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
- Scheduled space or equipment for special programs, meetings and conferences.
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Negotiated rates with corporate entities related to extended stay contracts.
- Conducted regular inspections of rooms, common areas, facilities and safety equipment.
General Manager
CDL Logistics
Dothan, AL
01.2014 - 02.2015
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Supervised employees through planning, assignments, and direction.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Formed and sustained strategic relationships with clients.
- Structured HR consulting services to support clients during organizational developments and changes.
- Tracked monthly sales to generate reports for business development planning.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Created schedules and monitored payroll to remain within budget.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Owner Operator
D&S LLC
Dothan, AL
03.2007 - 01.2014
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Improved company's quality and productivity by streamlining systems and processes.
- Formed and sustained strategic relationships with clients.
- Conferred with customers to understand needs and finalize purchase orders.
- Kept up-to-date on regulatory changes affecting business operations.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Set pricing structures according to market analytics and emerging trends.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Conducted regular meetings with employees to review progress towards company goals.
- Developed business plan to secure financial backing from investors.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Investigated new technologies that could improve efficiency within the organization.
- Forecasted customer demand to set prices or credit terms for goods or services.
General Manager
Papa Johns
Dothan, AL
01.2000 - 02.2007
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Implemented campaigns and promotions to help with developing goods and services.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Developed service and sales strategies to improve retention and revenue.
- Structured HR consulting services to support clients during organizational developments and changes.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Arts - Business Management
IBS Mumbai
Mumbai, India05-2005
Skills
- Operational Reporting
- Budget Development
- Personnel Management
- Operations Oversight
- Financial Planning
- Hiring
- Negotiation
- Business Planning
- Finance Management
- Human Resources Oversight
- Strategic Planning
Timeline
Owner Operator
Days Inn Hotel
02.2015 - Current
General Manager
CDL Logistics
01.2014 - 02.2015
Owner Operator
D&S LLC
03.2007 - 01.2014
General Manager
Papa Johns
01.2000 - 02.2007
Associate of Arts - Business Management
IBS Mumbai