Manish Shanti

• Collected room deposits, fees, and payments.
• Answered customer telephone calls promptly and appropriately handled needs.
• Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Answered multi-line phone system and enthusiastically greeted callers.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
• Used internal software to process reservations, check-ins and check-outs.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Trained new staff members in customer service techniques and hotel operations.
• Implemented marketing and promotional initiatives to increase occupancy.
• Monitored hotel's budget and financial records.

Core Qualifications

• Dedicated to providing only the very best customer service.
• Exceptional organizational skills.
• Strong computer skills.
• Able to interpret and follow complex instructions.
• Proactive employee who solves problems with correct solutions.
• Able to generate audit reports on guest activity accurately and efficiently.

• Ensure excellent customer service to each and every customers.
• Handling customers request and requirements in the store.

• Carried daily call center surveys of 20 clients a day.
• Performed extensive team leading skills in a clients care setting.
• Worked with extensive calm and with a cool demeanor.