John
Summary
Dynamic leader with a proven track record at GE Capital, excelling in strategic management and resource optimization. Expert in operations and IT skills, I drive growth through innovative solutions and effective team building. Passionate about fostering relationships and enhancing performance, I consistently achieve organizational objectives while maintaining a client-oriented focus.
Overview
22
22
years of professional experience
Work History
Field Intelligence Officer
NYPD
12.2010 - Current
- Develops and maintains an up-to-date Field Training Officer training package.
- Coordinates and conducts various training sessions and orientations for new probationary officers.
- Responsible for conducting employee needs analyses to determine training requirements and designing or revising training curriculum and methods to improve effectiveness.
- Patrols assigned areas, investigates vehicular accidents, domestic incidents and other offences.
- Prepares various reports and forms and maintains a variety of files, including set books and records.
- Trained new officers on department procedures and proper tactics on patrol.
- Expert in programs used by department including PETS, ADW, Das (Lite).
- Conducted daily 1St Platoon property transfers to the lab including narcotics, DNA and firearms.
- Managed and supervised all operations pertaining to Ceasefire including the onboarding of new officers.
- Managed personnel and resources to ensure investigations were completed in a timely manner and with accurate information.
- Ensured confidentiality guidelines were followed regarding informants.
- Investigated and apprehended wanted fugitives.
Business Analyst
GE Capital
New York
01.2010 - 07.2010
- Performed system test of GE Fleet management portal.
- Updated use cases and related documentation to reflect changes in requirements.
- Extensive use of HP Quality Center for various test activities including identifying and executing test cases, tracking defects, maintaining traceability between requirements and defects, and creating reports.
- Organized and conducted daily status calls, to ensure the process remained aligned with the framework.
- Ensured dealers complied with standard company procedures and collaborated with GE client companies to build and maintain strong business relationships.
Operations Manager
Sephora
Manhattan
07.2009 - 01.2010
- Planned and executed operational activities efficiently, covering sales, inventory, fleet management, staffing, customer relations, and new business development, to minimize waste and achieve organizational objectives.
- Oversaw workforce development, including recruitment, training, supervision, and performance evaluations.
- Managed the procurement, allocation, and utilization of supplies for various brands.
- Supervised daily operations, reviewed inspection reports, and coordinated work schedules to ensure smooth and seamless processes.
- Closely monitored daily activities, inspection reports and work schedules to ensure hitch-free operations.
- Collaborated with senior management to contribute to the creation and implementation of strategic plans for operational efficiency.
National Retail Territory Manager
Black Berry, Marketstar
Manhattan
07.2008 - 02.2009
- Directed sales and marketing initiatives using various communication methods, including phone calls, in-person interactions, product demonstrations, and launches.
- Designed and implemented improved sales methodologies, enhancing overall efficiency and effectiveness.
- Conducted training sessions for new employees and provided ongoing development for sales representatives, fostering a motivated and high-performing team.
- Monitored and prepared weekly reports on market trends, business transactions, and competitor activities, highlighting sales volumes and identifying growth opportunities.
- Evaluated territory sales performance and created strategic business plans to drive growth and expansion.
- Built and maintained strong customer relationships by prioritizing knowledge, exceptional service, trust, and integrity.
- Set territory goals, allocated resources effectively, consistently pursued new account opportunities, and kept a vigilant focus on sales activities within the territory.
Senior Sales Representative
Verizon Wireless
Manhattan
06.2006 - 09.2008
- Managed sales and marketing initiatives using diverse communication channels, including phone calls, face-to-face interactions, product demonstrations, and launches.
- Designed and executed contract negotiation strategies tailored for business-to-business (B2B) accounts.
- Ensured adherence to operational standards and maintained integrity during periodic audits.
- Oversaw daily store operations, encompassing financial management, inventory control, and transaction accuracy.
- Analyzed historical performance and forecasts to establish both short-term and long-term organizational objectives.
- Organized and facilitated meetings and conferences, ensuring the efficient rollout of new organizational initiatives.
Sales Manager/Trainer/ Operation Manager
Expert Serv
Long Island City
06.2003 - 04.2006
- Achieved monthly sales targets through strategic planning and precise budgeting.
- Guided and trained new employees in areas such as verification processes, credit checks, multi-carrier activations, and company software usage.
- Oversaw daily website management, ensuring timely updates and smooth operations.
- Formulated and executed effective contract negotiation strategies for business-to-business (B2B) partnerships.
Education
B.S - Criminal Justice
Cuny
Certificate -
Cellphone mapping and & data
Certificate - Field
Police Academy
Certified - Cobra
Police Academy
Certified - CPR/AED
NYPD Police Academy
Certified - Auto Crime
Police Academy
Certified - Social media Investigations
NYPD Police Academy
Certified - Dignitary Protection
NYPD Police Academy
Certified - Debriefing Training
NYPD Police Academy
Skills
- Executive Leadership
- Reporting & Analysis
- Operations & IT Skills
- Resource Management
- Influencing and Negotiation Skills
- Leadership Development
- Growth & Change Management
- Process Improvement
- Recruitment / Training / Development
- Communication & Interpersonal Skills
- Marketing & Advertising
- Market Research & Presentation Skills
- Financial Stewardship
- Team Building
- Strategic Management
- Client Oriented and Goal Driven
- Proactive and Innovative
- Relationship Management
References
Available on request
Other
Microsoft Office Suite, Excel, PowerPoint, WordPerfect, Photoshop, HTML, QA testing, Business Analyst, Fluent in English, Hindi, Punjabi, Urdu
Timeline
Field Intelligence Officer
NYPD
12.2010 - Current
Business Analyst
GE Capital
01.2010 - 07.2010
Operations Manager
Sephora
07.2009 - 01.2010
National Retail Territory Manager
Black Berry, Marketstar
07.2008 - 02.2009
Senior Sales Representative
Verizon Wireless
06.2006 - 09.2008
Sales Manager/Trainer/ Operation Manager
Expert Serv
06.2003 - 04.2006
B.S - Criminal Justice
Cuny
Certificate -
Cellphone mapping and & data
Certificate - Field
Police Academy
Certified - Cobra
Police Academy
Certified - CPR/AED
NYPD Police Academy
Certified - Auto Crime
Police Academy
Certified - Social media Investigations
NYPD Police Academy
Certified - Dignitary Protection
NYPD Police Academy
Certified - Debriefing Training
NYPD Police Academy
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