Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Manish Singh

Mumbai,India

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

9
9
years of professional experience

Work History

Operations Manager

Infinx Services Private
03.2024 - Current
  • Supervised operations staff and keep employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Operation Assistant Manager

Bizmatics India Pvt Ltd
01.2022 - 03.2024
  • Managing Gross margins and sustaining EBIDTA
  • Co-ordinate with clients on a regular basis to maintain fruitful relationship and reach business goals
  • Maintaining consistent service delivery and performance against agreed service levels
  • Prepare and deliver monthly and quarterly business reviews to clients
  • Publishing dashboards to higher management on the financial health of the customer
  • Monitoring areas to be tracked in RCM that drive more cash collection
  • Training team leaders on adopting different strategies and methodologies to maximize efficiency
  • Reviewing process gaps and building automation processes
  • Managing the staffing needs through recruitment activities with HR
  • Manage attrition to minimal levels and ensure high levels of people engagement
  • Provide leadership and guidance to team leads
  • Managed time efficiently in order to complete all tasks within deadlines
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Sr. Team Leader

Bizmatics India Pvt Ltd
04.2019 - 12.2021
  • Assisting the higher management with research work on all the offerings being provided by the organization
  • Working closely with the account managers and higher management on assessing the client service requirements on the new offerings provided
  • Preparing client facing documents such as SOW, Assessment Questionnaires, Training Documents, etc
  • Conducting various assessments on the process during and post transition period to meet & extract the metrics to exceed client expectations
  • Project Managing all the new offerings & accounts being offered and transitioned
  • Publishing dashboards to higher management on the progress of the offerings and other necessary activities such as sourcing, pricing and Technology requirements
  • Establish innovative systems and procedures for handling of data and reports and continuously improvise on them
  • Meeting project deadlines and targets on a day-to-day basis and fulfilling the various SLA's such as daily reports, collection reports, AR reports etc
  • Ensure that other team members, such as the Change Management team and the technical team have the information, they need from the functional team to complete their work successfully
  • Skilled at working independently and collaboratively in a team environment.

Team Leader

Bizmatics India Pvt Ltd
04.2015 - 04.2019
  • Document business process flows, requirements, and gaps
  • Ensure that all requirements are addressed
  • Ensure cross-team communication and collaboration
  • Identify cross-team issues and coordinate issues resolution
  • Provide analysis and recommendations to the HOD's on any process decisions, gaps, or unmet requirements
  • Validate the application requirements meet overall business process needs, are within the project scope, and are internally consistent
  • Develop functional specification
  • Prepare the design documents to support the recommended flows
  • Test the system to ensure it meets the specs
  • Ensure that other team members, such as the Change Management team and the technical team have the information,they need from the functional team to complete their work successfully
  • Review project deliverables for completeness, quality, and compliance with established project standards
  • Identifying common trends and patterns of the AR data
  • Resolving Credentialing issues with the payers
  • Resolving Contractual issue with the payers
  • Working closely with Field Coordinators to ensure effective resolution.

Education

SSC -

Queen Mary High Maharashtra Board
Mumbai
06.2005

HSC -

Thakur College
Mumbai
06.2007

Bachelor of Computer Applications -

Periyar University
Salem, Tamil Nadu

Skills

  • MS Office & VBA
  • Office script (Automate)
  • SQL
  • Technical Assistant
  • Mainframes: Next Gen & Prognocis
  • Hardware & Software Troubleshooting
  • Operational Excellence
  • Case Studies
  • Project Management
  • Operations Management
  • Operational Planning
  • Inventory Management
  • MS Office

Timeline

Operations Manager

Infinx Services Private
03.2024 - Current

Operation Assistant Manager

Bizmatics India Pvt Ltd
01.2022 - 03.2024

Sr. Team Leader

Bizmatics India Pvt Ltd
04.2019 - 12.2021

Team Leader

Bizmatics India Pvt Ltd
04.2015 - 04.2019

SSC -

Queen Mary High Maharashtra Board

HSC -

Thakur College

Bachelor of Computer Applications -

Periyar University

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Manish Singh