MANISH TUPUDA
Miami
Summary
Experienced professional with over two years of experience in cash handling, client service, and transaction support. Known for building rapport with customers, resolving issues efficiently, and promoting digital solutions. Bringing a strong sense of integrity, attention to detail, and a commitment to delivering outstanding service. Currently seeking to leverage transferable experience into a Bank teller position.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
SHIFT SUPERVISOR
KFC
04.2025 - Current
- Handle daily cash transactions, reconcile cash drawers, and prepare deposits for the store safe.
- Provide friendly and accurate customer service while assisting with payments and resolving concerns.
- Train team members on cash handling policies, POS operations, and in-store customer service procedures.
- Ensure compliance with operational checklists and store-level regulatory policies.
- Promote mobile ordering and digital payment options to improve speed and convenience for customers.
- Monitor inventory and supplies to support smooth shift operations and reduce downtime.
- Support store management by supervising shifts and contributing to team success.
STUDENT ASSISTANT
Florida International University
03.2022 - 12.2023
- Supported students and staff with troubleshooting access issues and using digital service platforms.
- Guided users through password resets, account access, and self-service tools—similar to online and mobile banking assistance.
- Provided patient and professional support for questions about university systems and services.
- Documented service requests and collaborated with internal teams to ensure accurate issue tracking and resolution.
- Promoted awareness of self-help options to reduce support requests and enhance user autonomy.
Esupport Officer
Knoah Solutions
09.2019 - 03.2021
- Delivered real-time customer support through phone and chat for Samsung devices.
- Resolved PIN reset issues, account verifications, and service requests—skills highly transferable to banking support.
- Educated customers on product usage and digital troubleshooting steps, improving self-service engagement.
- Maintained accurate and complete customer records in internal systems.
- Recognized for consistently exceeding service quality expectations and response accuracy.
Education
Master’s Degree -
Florida International University
Miami, FL 08.2022 - 12.2023
Bachelor‘s Degree - undefined
GRIET
08.2015 - 05.2019
Skills
- Cash Handling
- POS Systems
- Customer Support
- Digital Troubleshooting
Timeline
SHIFT SUPERVISOR
KFC
04.2025 - Current
Master’s Degree -
Florida International University
08.2022 - 12.2023
STUDENT ASSISTANT
Florida International University
03.2022 - 12.2023
Esupport Officer
Knoah Solutions
09.2019 - 03.2021
Bachelor‘s Degree - undefined
GRIET
08.2015 - 05.2019
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