Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manisha Balkaran

Queens,NY

Summary

Motivated individual with exceptional customer service and communication skills. Adept at developing relationships with customers, colleagues, and management. Experienced in managing multi-line phone systems, greeting guests, and organizing office supplies.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

PKL Physical Therapy
06.2024 - Current
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.

Front Desk Receptionist

Central Island Healthcare
11.2023 - 02.2024
  • Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
  • Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
  • Generated monthly financial reports on sales performance and customer satisfaction levels.

Insurance Agent

NY Prompt
02.2024 - 03.2024
  • Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options
  • Used company software to analyze customer coverage needs, write quotes, and issue policies
  • Built and maintained relationships with clients to support satisfaction
  • Calculated premiums and established payment method.

Lead Front Desk Agent

Fairfield Marriott Inn & Suites
06.2021 - 10.2023
  • Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries, check-in and out guest
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Trained new staff members on front desk operations and provided guidance when needed
  • Worked collaboratively with other departments such as Housekeeping and Maintenance to ensure smooth operations.

Family Babysitter

Family
06.2017 - 01.2018
  • Monitored safety of children at all times to reduce risks
  • Maintained a clean and organized living space for the safety of the children
  • Entertained and engaged with children using games, crafts, and other activities
  • Provided exceptional care for infants, toddlers, and school-aged children
  • Showed excellent communication skills with parents and guardians about their child's needs and development.

Education

Bachelor of Arts (B.A.) in Psychology Candidate -

Queens College
01.2025

Associate of Science in Psychology - undefined

LaGuardia Community College Of The City University Of New York
01.2020

Skills

  • Excellent work ethic
  • Highly dependable/reliable
  • Self-motivated
  • Safety and security procedures
  • Registration processing
  • Time management
  • Conflict resolution
  • Team building

Timeline

Front Desk Receptionist

PKL Physical Therapy
06.2024 - Current

Insurance Agent

NY Prompt
02.2024 - 03.2024

Front Desk Receptionist

Central Island Healthcare
11.2023 - 02.2024

Lead Front Desk Agent

Fairfield Marriott Inn & Suites
06.2021 - 10.2023

Family Babysitter

Family
06.2017 - 01.2018

Bachelor of Arts (B.A.) in Psychology Candidate -

Queens College

Associate of Science in Psychology - undefined

LaGuardia Community College Of The City University Of New York

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Manisha Balkaran