Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MANISHA GORE

Santa Clara,CA

Summary

Versatile Senior Manager specializing ERP systems and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.

Certified NetSuite professional.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Sr. Manager, Business Application Systems

Blackberry Ltd.
09.2015 - 01.2024
  • Responsible for production support of NetSuite and a few peripheral systems like Vertex, BlueSnap, Strongpoint, Fastpath etc with help of functional and technical experts
  • Responsible for SOX IT controls and Segregation of Duties (SOD) configuring, monitoring and reviewing compliance related review periodically
  • Lead team of 20+ resources (onsite and offshore) to support 50+ services to committed SLA's.
  • Responsible for supporting flows on Hadoop cluster with help of highly skilled technical team
  • Responsible for Offshore Salesforce QA team to deliver sprints on agile development
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
  • Provided strong leadership to enhance team productivity and morale.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Certified System Administrator for NetSuite ERP system

Sr. Manager Development and Support

Good Technology
11.2006 - 09.2015
  • Lead the Oracle E Business Suite application production support and on-going enhancements with database hosting service provider and offshore development teams
  • Implemented and managed the Oracle weekly and monthly bug fixes, integrations and new application enhancement request with internal business teams providing technical and functional support and leadership in all phases of implementations such as gap analysis, customization and integration with other systems
  • Responsible for development and Support of business systems group (system include: Oracle EBS, Oracle GRC, Informatica Cloud, Actuate reporting, OBIEE reporting, Data Warehouse)
  • Lead the weekly change control board release meetings ensuring all Business Process Owner approvals were in compliance with Sox policies
  • Responsible for maintaining all system integrations connecting to Oracle EBS
  • Responsible for planning and execution of annual Disaster Recovery testing
  • Tech Lead for Oracle R12 implementation, application design, data migration strategies, and production roll out
  • Led SOX initiative to implement to ensure compliance of IT controls and Segregation of Duties (SOD) Oracle Applications
  • Also had additional responsibilities for supporting Data Warehouse /OBIEE implementations and IT applications change Management.

Sr. Application Developer

NETWORK GENERAL
09.2004 - 11.2006
  • Expedited stuck Purchase Orders in approval workflow using workflow manager
  • Developed interface to load daily conversion rates into currency conversion tables, alerts to notify errors in AP invoice interface, code to consolidate the bundled items in AR interface, and Ad-hoc queries for Fixed Asset module
  • Monitored the entire drop ship process for stuck requisitions, unapproved Global agreements, missing items on GA etc
  • Converted McAfee historical and master data into Net Gen systems via various interfaces; the data elements converted were Customers, Customer Contacts, Items, Item Categories, Price lists, Install Base, Service Contracts
  • Provided support and enhancements to XML interface between Network General and third party suppliers, using XML/XSLT technology to create XML file structures for specified vendors
  • Single handedly supported and enhanced automation of entire fulfillment process using a drop ship model to process orders; XML file was created for booked orders and posted to 3PL for fulfillment, then tracked through shipping
  • Support and enhancements to Sales Order Acknowledgements, using XML/XSLT technology to create and email the PDF files of Sales Order Acknowledgement’s out; XML file structure and SOA contents changed dynamically per order type
  • Developed enhancement of Quote form to improve sales productivity of sales team by displaying the relevant service items for the product entered by SKU; this was widely applauded by the sales organization and the CEO.

Oracle Applications Consultant

ZENSAR TECHNOLOGIES
01.1999 - 08.2004
  • Responsible for interface development, application customization and development, application patch analysis, system performance fine tuning, and report writing on Oracle Applications platform.
  • Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
  • Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.

Education

Bachelor of Science -

PUNE UNIVERSITY

Skills

  • Manage technical and functional team focusing on service performance and availability
  • Work Planning and Prioritization
  • Promote and support work life balance
  • Working with vendor support teams
  • Offshore and remote team management
  • Employee Recruitment
  • Performance Evaluations

Certification

  • NetSuite Foundation
  • NetSuite System Administrator

Timeline

Sr. Manager, Business Application Systems

Blackberry Ltd.
09.2015 - 01.2024

Sr. Manager Development and Support

Good Technology
11.2006 - 09.2015

Sr. Application Developer

NETWORK GENERAL
09.2004 - 11.2006

Oracle Applications Consultant

ZENSAR TECHNOLOGIES
01.1999 - 08.2004

Bachelor of Science -

PUNE UNIVERSITY

Similar Profiles

CREATE PROFILE
MANISHA GORE