Manisha Hendwe
London,UK
Summary
- Senior Business Analyst with 12 years of experience specializing in business analysis, change and transformation. Skilled in identifying opportunities for improvement and implementing strategic solutions to enhance operational efficiency and drive business growth.
- Results-oriented payments analyst with extensive knowledge in ISO2022, Swift, and SEPA payments. Experienced in payment processing across domestic and cross-border payments including FAST, CHAPS, BACS, direct debit, outward credit, inward credits, and digital payments (mobile/wallet/QR code payments).
- Expertise in evaluating existing payment systems, procedures, and work practices to optimize business practices.
- Proven ability to lead change management initiatives, enhance operational efficiency, and support business growth in data analysis, core banking, payments, and capital markets domains.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Parental Leave
Tata Consultancy Services
05.2024 - Current
- From May 2024 I am on Childcare leave.
- Dedicated time to full-time childcare responsibilities, developing transferable skills such as organization, time management, and problem-solving.
- Maintained professional knowledge by completing certifications, attending webinars self-study in Agile methodologies.
- I am now ready to devote my time to my career and I’m looking forward to a new challenge.
Agile Business Analyst
Tata Consultancy Services
01.2024 - 04.2024
- Led digital transformation for the Ultimatix platform, focusing on improving the onboarding experience through new digital tools.
- Collaborated with cross-functional teams to deliver data-driven recommendations, improving digital campaign performance and customer engagement metrics.
- Supported junior BAs in requirement validation and stakeholder communication .Encourage the team to focus on quality deliverables.
- Conduct agile ceremonies including Sprint Planning, Product backlog management and sprint retrospectives.
- Developed test cases in JIRA and facilitated daily stand-ups with international teams to streamline digital product delivery.
- Conducted gap analysis to identify process improvements, resulting in a 15% efficiency gain.
Business Analyst
PwC(through TCS)
06.2023 - 12.2024
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
- Generated ad-hoc reports to evaluate specific business requirements.
Business Analyst
RBC Investor Services(through TCS)
09.2021 - 01.2023
- Analyzed and optimized digital shareholder services platforms to enhance customer interactions and streamline transactions.
- Collaborated with IT teams to translate business requirements into technical specifications for securities application and improving defects in SWIFT messages throughout applications.
- Led UAT efforts to validate enhancements for digital user journeys, ensuring alignment with business goals and customer needs.
- Worked on transformation and transmission of payment messages and Mapping of SWIFT MX messages through upstream and downstream applications.
- Have extensive knowledge in ISO2022, Swift and SEPA Payments.
- Participated in capturing and analyzing payment channels ,message types ,APIs between payment gateways and system.
- Collaborated with development teams to design APIs for card payment processing, ensuring secure and efficient data transmission.
- Implement standard operating procedures for all production operations to meet the Card standards.
Business Analyst
RBC Investor Services(through TCS)
12.2019 - 06.2021
- Supported the digital transformation of fund accounting platforms, improving customer access to real-time financial data.
- Conduct workshops with business stakeholders to understand the new business requirement.
- Compiled and analyzed financial information in the underlying financial statements including business transactions and activities.
- Supervised the preparation of asset level management reporting and declaration of accounts and its supporting files.
- Testing bugs/issues at application level and conduct UAT.
- Analyzed funds, financial statements and doing the set up in the application for funds as per business requirements.
- Provide different reporting to analyze fund growth, regulatory reports, NAV analysis .
- Develop fund reports using SQL query analyzer.
- Incidents management and resolve the issue in order to protect impact on business.
- Handle Change management to support operational readiness activities to ensure change is embedded successfully.
Business Analyst
Banque Internationale A Luxembourg (through TCS)
01.2018 - 11.2019
- Perform business analysis and redesign of core banking processes transform to the current banking System to T24 core banking product.
- Understand the current BIL bank system and identify the functional alignment with the T24 product. Conduct comprehensive data analysis to identify trends, patterns, and insights to support decision-making and optimize business performance.
- Hands-on experience working on payment engines viz.: STP Payment Engine (Money Transfer System), SEPA Payment Engine (Euro debit).
- Worked on payment data flow for Inbound/outbound transactions for wire and ACH payments.
- Performed GAP analysis around the identification of business rules, business and system process flows, user administration, requirements and assumptions.
- Partnered with QA and development teams to ensure a test-first approach using TDD, resulting in reduced defect by 20%.
Business Analyst
Tata Consultancy Services
12.2012 - 12.2016
- Perform business requirement analysis for mobile Sales applications to manage internal sales opportunities digitally. Carried out end-to-end implementation.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
- Reduced costs through meticulous budget management and cost-benefit analysis for each project phase.
- Translate stakeholder’s requirements into different tangible deliverables such as functional specification, use cases, user stories, process diagram, and data flow\data model diagrams.
Education
Master in Computer Applications -
University of Pune
06.2012
Skills
- Test strategy, planning and execution
- User Experience (UX) Enhancement
- Technical/Functional specifications
- Business and Commercial awareness
- Core Banking and Transformation
- Payments & Digital Finance Solutions
- Capital Markets
- Regulatory Compliance in Digital Systems
- SWIFT,FIX,XML messaging
- SEPA,RTGS
- Software Development Life Cycle(SDLC)
- Advanced SQL
- Azure,DevOps,JIRA,ALM
- Agile (scrum) project management,Kanban
- UML Modelling,Visio
- ServiceNow,Confluence, SharePoint
Certification
- Certified Scrum Master (PSM)
- Certified Product Owner (PSPO)
- Robotic Process Automation
Righttowork
No sponsorship required now or in the future
Coreskills
- Business Analysis & Strategy :Business Process Modeling (BPM),Requirements Gathering & Elicitation,Stakeholder Management,Business Case Development
- Project Management & Agile Practices : Agile (Scrum, Kanban) & SAFe Methodologies ,User Story & Acceptance Criteria Writing,JIRA, Confluence, Trello
- Business Analysis & Strategy : Business Process Modeling (BPM),Requirements Gathering & Elicitation,Stakeholder Management,Business Case Development
Timeline
Parental Leave
Tata Consultancy Services
05.2024 - Current
Agile Business Analyst
Tata Consultancy Services
01.2024 - 04.2024
Business Analyst
PwC(through TCS)
06.2023 - 12.2024
Business Analyst
RBC Investor Services(through TCS)
09.2021 - 01.2023
Business Analyst
RBC Investor Services(through TCS)
12.2019 - 06.2021
Business Analyst
Banque Internationale A Luxembourg (through TCS)
01.2018 - 11.2019
Business Analyst
Tata Consultancy Services
12.2012 - 12.2016
Master in Computer Applications -
University of Pune
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