Manisha Jhinjha
Sykesville,USA
Summary
Results-driven professional with a strong academic foundation in Economics and proven experience in customer engagement, financial services, and relationship management. Expertise in identifying client needs and delivering customized solutions that drive satisfaction and retention. Hands-on experience in the financial sector and SaaS industry, excelling at educating clients on digital tools, managing financial transactions, and building lasting business relationships. Effective communication skills and a strategic approach to client management make particularly effective in fast-paced environments where customer success is paramount.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Success Manager
HIPPO VIDEO
06.2022 - 10.2023
- Developed and maintained strong client relationships while identifying and implementing success strategies tailored to specific user needs and business goals
- Led comprehensive client training sessions, effectively translating complex digital tools into accessible concepts that improved user adoption and satisfaction
- Implemented customer-centric initiatives that measurably increased engagement metrics and improved client retention rates
- Worked seamlessly with product, engineering, and sales teams to resolve client issues and ensure smooth onboarding experiences
Business Development Executive
LambdaTest
03.2022 - 04.2022
- Prospected and engaged decisionmakers across North American markets to expand product reach
- Partnered with Account Executives to convert leads into long-term customers
- Utilized consultative selling approaches to identify client pain points and present solutions
Account Growth Specialist
REVVLOCITY
03.2021 - 02.2022
- Generated high-value leads and managed client communications globally
- Drove revenue growth by identifying and nurturing key opportunities
- Developed strategic account plans to maximize client value and retention
Bank Teller (Internship)
AU Small Finance Bank
07.2020 - 02.2021
- Handled cash transactions with speed and accuracy
- Assisted customers with self-service tools including ATMs and mobile banking
- Delivered exceptional client experiences while supporting daily operations
Education
Master's - Economics
Economics
05.2020
Bachelor's - Arts
Arts
05.2018
Skills
- Client Relationship Management
- Customer & client focus
- Relationship building
- Strategic account management
- Client solutions advisory
- Financial Services
- Cash handling & transaction management
- Digital banking tools expertise
- ATM, mobile & online banking
- Financial advisory
- Business Development
- Sales & cross-selling
- Lead generation
- Opportunity identification
- Strategic planning
Certification
- Video Sales Mastery, Vengreso, 10/01/22, Specialized training in leveraging video technologies for effective client engagement and sales processes.
- The Expansion Award, Vengreso, 10/01/22, Recognition for excellence in client account expansion and relationship management.
Accomplishments
- Improved customer satisfaction metrics through personalized support and strategic guidance.
- Conducted 3 successful video selling bootcamps for client engagement training.
- Earned The Expansion Award from Vengreso., 10/01/22
- Drove account expansion by identifying upsell opportunities and strengthening client relationships.
Personal Information
- Citizenship: Indian
- Date of Birth: 10/30/95
Languages
Hindi
English
Punjabi
Timeline
Customer Success Manager
HIPPO VIDEO
06.2022 - 10.2023
Business Development Executive
LambdaTest
03.2022 - 04.2022
Account Growth Specialist
REVVLOCITY
03.2021 - 02.2022
Bank Teller (Internship)
AU Small Finance Bank
07.2020 - 02.2021
Master's - Economics
Economics
Bachelor's - Arts
Arts
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