Manisha Kharel
Sunnyvale,USA
Summary
Dynamic customer service professional with a proven track record at Chevron, recognized for exceptional problem-solving and communication skills. Adept at managing financial records and ensuring accuracy in payroll processing. Committed to enhancing customer satisfaction and streamlining operations through effective teamwork and organization.
Overview
7
7
years of professional experience
Work History
Customer Service Representative 2
Chevron
Mountain View, USA
05.2024 - Current
- Deliver exceptional customer service by resolving inquiries via phone and in-person interactions.
- Manage customer cases efficiently, reducing average response time through effective problem-solving.
- Handle paperwork and documentation, ensuring compliance with company policies.
- Recognized multiple times with appreciation points for outstanding performance.
- Proactively address customer concerns, reducing complaint escalations.
Account Assistant
Alliance for Social Dialogue
Kathmandu, Nepal
01.2018 - 12.2021
- Payroll & Financial Administration: Assisted the Account Officer in reviewing time sheets, wage computations, and work charts to identify and reconcile discrepancies, ensuring 100% accuracy in payroll processing.
- Data Management: Computed employee wages, tax deductions, and benefits, entering data into accounting software to generate timely paychecks and earnings statements.
- Reporting & Reconciliation: Prepared and balanced period-end reports, reconciling payroll disbursements with bank statements to maintain audit-ready financial records.
- Process Efficiency: Distributed/collected timecards and compiled statistical reports (e.g., pay summaries, benefits accounts), streamlining submission to HR and finance departments.
- Record Keeping: Maintained electronic and paper filing systems for payroll, attendance, and financial documents, ensuring compliance and easy retrieval.
- Cross-functional Collaboration: Supported event coordination, scheduling, and internal communications to align administrative and financial operations.
Education
Master's - Business Studies
Tribhuvan University
Kathmandu, Nepal01.2018
Skills
- Customer Service & Support
- Financial Record Keeping
- Time Management & Organization
- Communication & Teamwork
- Problem-Solving & Flexibility
- Basic Computer Proficiency
References
References available upon request.
Timeline
Customer Service Representative 2
Chevron
05.2024 - Current
Account Assistant
Alliance for Social Dialogue
01.2018 - 12.2021
Master's - Business Studies
Tribhuvan University
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