Summary
Overview
Work History
Education
Skills
Timeline
Generic

MANISHA LAL

Lake Charles,LA

Summary

Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.

Overview

12
12
years of professional experience

Work History

Administrative Manager

MASSIMO BATTERIES
04.2019 - 09.2022
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
  • Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
  • Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
  • Implemented innovative solutions for common workplace challenges, resulting in increased employee satisfaction and retention rates.
  • Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
  • Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
  • Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
  • Coordinated customer, vendor and stakeholder relations for smooth communication flows.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Updated reports, managed accounts, and generated reports for company database.

Office Manager

DELTA LOGISTIC
03.2013 - 09.2016
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
  • Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
  • Updated reports, managed accounts, and generated reports for company database.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Trained and supervised employees on office policies and procedures.
  • Served as corporate liaison for finance, IT and marketing departments.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Acted as first point of contact and set appointments for prospective clients.

Customer Service Representative

Dell International Services
09.2010 - 12.2012
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.

Education

BBA - Business Administration

ANNA MALAI UNIVERSITY
HYDERABAD INDIA
06.2010

Skills

  • Employee Development
  • Office Supervision
  • Accounting Procedures
  • Policy Development
  • Organization and Multitasking
  • Employee Onboarding
  • Vendor Negotiations
  • Schedule Management
  • Developing Policies and Procedures

Timeline

Administrative Manager

MASSIMO BATTERIES
04.2019 - 09.2022

Office Manager

DELTA LOGISTIC
03.2013 - 09.2016

Customer Service Representative

Dell International Services
09.2010 - 12.2012

BBA - Business Administration

ANNA MALAI UNIVERSITY

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MANISHA LAL