Manisha Patel
Gaithersburg
Summary
Highly skilled in managing network and computer systems, with proven background in troubleshooting, software installation, and maintaining IT infrastructure. Known for strong problem-solving capabilities and ability to optimize system performance for enhanced operational efficiency. Demonstrated success in implementing security measures to protect data and network access. Made significant improvements in system reliability and user satisfaction through strategic planning and effective communication.
Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems.
Overview
25
25
years of professional experience
Work History
Network Administrator
Strategic National Title Group
11.2023 - Current
- Help refresh the Network infrastructure from Prem to AWS Cloude
- Replaced aging Cisco ASA 5500-X series with Cisco Next generation firewall 2900 Series
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients
- Conducted in-depth network audit and tightened security policies to monitor access and prevent any threats
- Implemented regular alerting and monitoring of network performance, decreasing network down-time by 22%
- Remediate findings and Patched Network device using ISO 27001 compliance requirements.
Network Engineer/ Network Administrator
Accenture Federal Services (DoEd Project)
01.2000 - 01.2023
- Configured, Monitored, and maintained network infrastructure, such as routers, switches, and firewalls (ASA, NGFW), resulting in a 99.9% uptime for critical systems
- Provided tier-2 support for resolving network-related issues, achieving a customer satisfaction rate of 95%
- Conducted routine audits of network hardware and software configurations, ensuring compliance with NIST Standards
- Collaborated with the security team to deploy an advanced IDS/IPS solution, resulting in a 30% decrease in security breaches
- Configured and maintained high-availability network solutions, achieving 99.999% uptime for critical business applications
- Introduced a Network Access Control (NAC) solution using Cisco ISE, improving network security and compliance with industry regulations
- Configured and Installation of a new Wi-Fi network across the campus, increasing connectivity speeds by 30% and reliability by 25%
- Assisted in vulnerability management and incident response, raising the security posture and resilience of the cloud infrastructure
- Held primary responsibility for availability and reliability of core network infrastructure
- Managed site-to-site VPN implementations that enhanced secure connectivity for remote offices, reducing support tickets related to network access issues by 30%
- Developed and maintained network performance baselines, identifying and resolving network bottlenecks that improved network performance by 25% and reduced downtime by 20%
- Experience in tools like SNMP, AAA, RADIUS and designed VPN with IPSEC security layer
- Involved in monitoring network traffic and its diagnosis using performance tools like Snort, ping tools, and packet player
- Assisted in deploying a network monitoring and alerting system using SolarWinds, improving outage detection by 40% and significantly expediting resolution time
- Work with Information Security to perform routine security analysis to initiate firewall changes, security updates or implement infrastructure changes
- Set up firewall log monitoring software that immediately alerts administrators to network intrusions.
Education
Bachelor of Science -
University of Maryland - College Park
01.1989
Skills
- Technical Support
- Network Security Management
- Disaster recovery procedures
- Performance Improvements
- Network Architecture
- System Administration
- Interpersonal and written communication
- Customer Support
- Troubleshooting and diagnosis
- Firewall Management
- Virtualization Technologies
- Server Management
- Network Security
- System Upgrades
- Data backups
- Active Directory
- Network security oversight
- Performance optimization
- Wireless networking
- Network troubleshooting
- Customer support
- IP addressing and subnetting
- Network performance monitoring
- Network security
- Active Directory knowledge
- Load balancing
- Effective communication
- Technical support
Contact
Gaithersburg, Maryland 20878
References
References available upon request.
Education
College Park, MD
Coursescertifications
- Cisco Certified Network Associates (CCNA), 4/2005
- Cisco Certified Network Professional (CCNP), 4/2005
- Certified Information Systems Security Professional (CISSP) Training, 9/2010
- Project Management Professional (PMP) Course, 10/2014
- AWS Solution Architect Professional Training, 5/2020
- CEH (Certified Ethical Hacker) Course, 10/2023
- CompTIA Security+, 01/2024
Timeline
Network Administrator
Strategic National Title Group
11.2023 - Current
Network Engineer/ Network Administrator
Accenture Federal Services (DoEd Project)
01.2000 - 01.2023
Bachelor of Science -
University of Maryland - College Park
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