Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Manisha Patel

Cary,NC

Summary

Dynamic individual with experience in Network troubleshooting and talent for navigating challenges. Bring strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals through hard work and passion.


Overview

5
5
years of professional experience
3
3
Certification

Work History

MSC Engineer I-Networking

ePlus Technology
02.2020 - 05.2023
  • Perform network/systems support in a Managed Services Center
  • Troubleshoot, isolate and diagnose common problems network/systems problems, either alone or as part of a team
  • Resolve and manage problems immediately
  • Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work
  • Provide systems support functions for client-end systems, including design, development, troubleshooting, diagnosis, and problem resolution
  • Follow through until problems are resolved
  • Maintain current, high-level technical skills in your network field of expertise
  • Keep abreast of developments in computing technology and solutions to common problems
  • Manage projects, as assigned
  • Handle confidential matters and information professionally
  • Conduct business in a professional, competent, and ethical manner
  • Adhere to corporate policies and procedures

Operation Technician I

CenturyLink
06.2018 - 12.2019
  • Company Overview: CenturyLink Enterprise Repair
  • Responsible for providing Technical Support on MPLS network and T1/T3 circuits
  • Supporting internet service for commercial customers’ MPLS, Edge routers, and Optical services
  • Respond to customer inquiries in a timely and professional manner
  • Layer 1, 2, and 3 problem resolution, alarm monitoring with network outages
  • Monitoring, testing, and troubleshooting network events and circuit degradation
  • Being a liaison between internal and external organizations and the end-user for customer resolution
  • Answering incoming phone calls to resolve complex technical problems
  • Using Remedy and Ops Console ticketing systems to report and track network issues
  • Work with local exchange carriers and customer NOCs to ensure trouble resolution
  • Check controllers and pull HDSL performance metrics to ensure customer stability via carrier resolution and/or customer resolution
  • CenturyLink Enterprise Repair

Education

Engineering - Electronics and Telecommunication

AEC

Skills

  • RIP
  • IGRP
  • EIGRP
  • OSPF
  • IS-IS
  • BGP
  • HDLC Configuration Knowledge
  • VLAN Configuration
  • VTP Implementation
  • STP
  • Ether-channel
  • HSRP, VRRP, GLBP
  • ACL
  • NAT
  • VPN
  • IPSec Tunnel
  • GRE
  • DHCP
  • DNS
  • SMTP, FTP, TFTP
  • Ethernet, Fast Ethernet, Gigabit Ethernet, 10 Gigabit Ethernet
  • RSTP
  • 8021Q
  • Port Security
  • MPLS
  • OSI Model and TCP/IP
  • Router troubleshooting
  • Cisco
  • Experience with Juniper and Alcatel Systems
  • IP configurations
  • Remedy
  • Service Now
  • Ops Console
  • Experience with EM7
  • Linedancer
  • Xmatters Application Knowledge
  • Cyber Arc
  • IP addressing and subnetting
  • Layer-2/3 protocols
  • LAN switching technologies
  • Network Configuration and Troubleshooting Abilities
  • Networking and routing protocol expertise
  • Firewall functionality
  • VLAN aggregation
  • SNMP monitoring
  • Routing protocols expertise
  • Technical support
  • Hardware installation

Certification

  • CCNA (Routing and Switching) # Cisco ID: CSCO12858362
  • CCNP (Routing and Switching) # Cisco ID: CSCO12858362
  • Cisco Certified Specialist-Enterprise core # CSCO12858362 Valid thru Sep 3, 21-24

Timeline

MSC Engineer I-Networking

ePlus Technology
02.2020 - 05.2023

Operation Technician I

CenturyLink
06.2018 - 12.2019

Engineering - Electronics and Telecommunication

AEC

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Manisha Patel