Manisha Shah
Nashville,TN
Summary
Accomplished executive with both domestic and international experience in operations, multi-hospital governance and risk management, clinical services, achieving highest accreditation results, creating and managing clinical services P&L, growth, over 18 years of proven expertise creating innovative and profitable programs across diverse stakeholder groups within the healthcare sector. Recognized as a strategic leader who drives innovative solutions to complex problems for operational excellence Motivated Regional Vice President enthusiastic about growing the business by providing exceptional [Type] leadership as well as first-rate skills in making key decisions, solving complex problems, and coordinating improvements. Familiar with market conditions and customer acquisition strategies. Results-oriented, quality-driven and forward-thinking manager.
Overview
28
28
years of professional experience
Work History
REGIONAL VICE PRESIDENT, BEHAVIORAL HEALTH SERVICES
HCA
10.2019 - Current
- Responsible to lead strategic and operational management of behavioral health service line across multiple markets
- Build strategic alliances and partnerships with both Division and Facility stakeholders to further the service line vision, integrate care across the continuum and support excellence in clinical care.
- Promoted brand awareness by increasing market penetration across [Type] markets.
- Grew GP margin from [Number]% to [Number]% in [Timeframe].
- Drove revenue up by [Number]% by cultivating successful client relations.
- Monitored competitor activity to stay abreast of industry trends and developments.
- Oversaw the development of budgets, forecasts, and business plans for each region.
- Identified opportunities for process improvement initiatives across various departments.
- Spearheaded new facility expansion with $[Amount] in capital funds.
- Developed and implemented strategies to increase regional sales volume.
VICE PRESIDENT OF NURSING OPERATIONS
HCA
03.2018 - 10.2019
- Responsible for execution of nursing strategies and enterprise practice standardization such as falls prevention
- Build key alliances across all corporate functions as well as division and facility leadership to allow for integration across the continuum of care
- Continue supporting the Electronic Health Record standardization
- Collaborate with nursing analytics to monitor and trend for key metrics.
CHIEF EXECUTIVE OFFICER, INTERIM
THE PRINCESS GRACE HOSPTITAL, HCA INTERNATIONAL
06.2017 - 02.2018
- Primarily responsibility includes growth and development, of the strategic vision and business plan while maintaining knowledge of day to day operations
- Collaborate with key stakeholders such as the division leadership, physicians, external advisors and staff
- Assure that medical staff is involved in and coordinate via the medical director
- Further enhance patient centered cared by influencing and holding accountable colleagues driving the change
- Maintain the financial results, enable cost effective processes and is responsible for delivering the growth.
VICE PRESIDENT & EXECUTIVE DIRECTOR CLINICAL SERVICES AND PATIENT SAFETY
HCA INTERNATIONAL
06.2013 - 02.2018
- Established clinical services department for the international division to enhance the quality and patient safety across all hospitals
- Developed with key team clinical informatics platform, clinical data warehouse and published key quality metrics
- Introduced Quality MORs, standardized day to day monitoring and reporting to the board
- Monitor and enable hospitals to continue leading in patient experience
- Responsible to lead all CQC inspections
- HCA International achieved the highest number of Outstanding and Good rating
- Conceived of and launched the First and only Patient Safety Certificate program in United Kingdom introduced
- Responsible for support and management of CNOs and Heads of Governance across all hospitals
- Coordination with medical director and medical advisors to further national registry participation
- Developed and successfully completed, first private healthcare conference for two consecutive years 'Question of Quality'.
CONSULTANT
GLOBAL HEALTHCARE SAFETY
04.2012 - 06.2013
- Consultant with HCA International: conducted gap analysis for quality and patient safety
- Consultant with CBAHI, Saudi Arabia: developed plan for patient safety center in Saudi Arabia.
CHIEF OPERATING OFFICER AND VICE PRESIDENT PROGRAMS
NATIONAL PATIENT SAFETY FOUNDATION
10.2009 - 04.2012
- Worked with Board to set direction and goals
- Supported Board development and identified new members
- Assured all reporting requirements and standards were met
- Developed policies and guidelines for program and staff management
- Conduct external market analysis and feasibility studies for strategic planning
- Responsible for research grants execution
- Managed Lucian Leape Institute annual retreat, roundtables and member activities
- Oversight of finance department
- Increased program revenues by 1mil
- Established financial procedures, and operating budget
- Created monthly program financials and semi-annual board reports
- Developed funding strategies for new program revenue
- Developed personnel plan: recruited, supervised, developed, retained and evaluated staff
- Created strong team atmosphere
- Introduced new earned time-off package
- Executed annual benefit package
- Conceived of, launched and managed: American Society for Professionals in Patient Safety (First society for the field), Certification for Professionals in Patient Safety (First board certification for the field), Patient Safety On-Line Curriculum, Reducing Diagnostic Errors-Educational Module, HIT from the lens of Patient Safety-Educational Module, Professional Learning Series Webcasts
- Responsible for key relationship management
- Lead program development for annual congress, Lucian Leape Institute Gala and Patient Safety Awareness week
- Managed and edited monthly newsletters, Focus: quarterly peer-reviewed newsletter, and reviewed Current Awareness a bi-monthly annotated bibliography
- Significantly increased the presence of NPSF and participated in national committees: Chair, National Coordinating Council for Medication Error Reporting, USP, HIMSS, Stories of Success, and National Bar-Coding Council.
DIRECTOR, PATIENT SAFETY, CLINICAL SERVICES GROUP
HCA
08.2004 - 09.2009
- Identify and deploy enterprise strategies to prevent harm to patients using a systems approach
- Identify and disseminate emerging evidence and practice recommendations: Barcoded Medication Administration deployment, assurance and quality improvement
- Design metrics and reports to understand, monitor and improve clinical and operational performance
- Close Call learning database
- Collaborate with Division Vice President of Clinical Improvement to optimize application of patient safety philosophies and technologies to enhance clinical performance
- Lead standardization efforts to create evidence based electronic clinical documentation: Failure Mode Effectiveness Analysis processes
- Facilitate Rapid improvement teams
- Create and execute Healthcare Indemnity premium credit program on an annual basis.
SENIOR IMPLEMENTATIONS COORDINATOR
HCA
04.2003 - 08.2004
- Implementation of bar-coded medication administration across facilities in the USA
- Developed and lead eMAR training course
- Initiated project for implementing Point of Care charging for Ancillary services
- Managed departmental issues related to hospital computerized health information systems.
CO-DIRECTOR/DEPARTMENT SUPERVISOR RESPIRATORY CARE
SUNRISE HOSPITAL & MEDICAL CENTRE, HCA
05.2002 - 04.2003
- Managed day to day operation for 100+ FTE's
- Managed all personnel issues, including hiring staff, disciplinary action and evaluations
- Managed annual budget, updated HCPCS Codes, & verified all revenue was captured
- Trained other Directors and managers on core staffing strategies and budgets
- Supervised departmental billing activities, equipment/supply processes
- Managed vendor relations and new product introductions.
EDUCATION COORDINATOR, RESPIRATORY CARE
SUNRISE HOSPITAL & MEDICAL CENTRE, HCA
11.2001 - 05.2002
- Implemented data collection tool for patient ventilator days, infection control rate and quality assurance
- Provided one-on-one training to over 100 therapists for new online charging and documentation process
- Consulted sister facilities with development and implementation of online documentation and charging process.
RESPIRATORY THERAPIST & RELIEF SUPERVISOR
SUNRISE HOSPITAL & MEDICAL CENTRE, HCA
11.1999 - 11.2001
- Participated in budget planning for Cardiopulmonary Department
- Worked with fiscal intermediaries to develop billing practices
- Developed core staffing guidelines and worksheets for Ancillary services
- Provided direct patient care in acute and trauma settings
- Developed Respiratory Therapy assessment policy and therapist driven protocol.
RESPIRATORY THERAPIST
10.1995 - 11.1999
- Worked as a Respiratory Therapist at various hospitals.
Education
MBA - Healthcare Administration
University of Phoenix
Tempe, AZ05-2008
Skills
- Strategic and Futuristic Planning
- Leadership Development
- Performance improvement
- Operations
- Change Management
- Integrated Governance
- Physician Relations
- Analytics/Informatics
- Innovation and Creativity
- Program Oversight
- Construction Oversight
- Strategic Decision-Making
- Business Forecasting
- Operational Planning
- Process Improvements
- Program Direction
- Regulatory Compliance
- Industry Partnership Development
- Stakeholder Management
- Media Relations
- Revenue Growth
- Performance Benchmarking
- Strategic Planning
- Portfolio Management
Timeline
REGIONAL VICE PRESIDENT, BEHAVIORAL HEALTH SERVICES
HCA
10.2019 - Current
VICE PRESIDENT OF NURSING OPERATIONS
HCA
03.2018 - 10.2019
CHIEF EXECUTIVE OFFICER, INTERIM
THE PRINCESS GRACE HOSPTITAL, HCA INTERNATIONAL
06.2017 - 02.2018
VICE PRESIDENT & EXECUTIVE DIRECTOR CLINICAL SERVICES AND PATIENT SAFETY
HCA INTERNATIONAL
06.2013 - 02.2018
CONSULTANT
GLOBAL HEALTHCARE SAFETY
04.2012 - 06.2013
CHIEF OPERATING OFFICER AND VICE PRESIDENT PROGRAMS
NATIONAL PATIENT SAFETY FOUNDATION
10.2009 - 04.2012
DIRECTOR, PATIENT SAFETY, CLINICAL SERVICES GROUP
HCA
08.2004 - 09.2009
SENIOR IMPLEMENTATIONS COORDINATOR
HCA
04.2003 - 08.2004
CO-DIRECTOR/DEPARTMENT SUPERVISOR RESPIRATORY CARE
SUNRISE HOSPITAL & MEDICAL CENTRE, HCA
05.2002 - 04.2003
EDUCATION COORDINATOR, RESPIRATORY CARE
SUNRISE HOSPITAL & MEDICAL CENTRE, HCA
11.2001 - 05.2002
RESPIRATORY THERAPIST & RELIEF SUPERVISOR
SUNRISE HOSPITAL & MEDICAL CENTRE, HCA
11.1999 - 11.2001
RESPIRATORY THERAPIST
10.1995 - 11.1999
MBA - Healthcare Administration
University of Phoenix
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