MANISHA SHARMA
Los Angeles,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sita Hotel
02.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promoted available products and services to customers during service, account management, and order calls.
Assistant Relationship Manager
American Express
07.2019 - 01.2021
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Developed and managed relationships with vendors to establish cost-effective products and services.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Developed loyalty programs to reward and maintain customer retention.
- Built relationships with customers and community to establish long-term business growth.
Sales Associate
Ndtv, Television
07.2018 - 04.2019
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Consulted with customers to determine objectives and requirements for events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Onboarding vendors like photographer, makeup artist, venue owners, wedding planner on our platforms .
Education
MBA - Sales And Marketing Education
Amity Business School
Noida, India09.2018
Bachelors of Computer Application - IT
Amity Institute of Information Technology
Noida , India09.2016
Skills
- Brand Representation
- Customer Relations
- Microsoft Word
- Credit Card Payment Processing
- Business Development Understanding
- Staff Assistance
- Selling Skills
- Customer Relationship Management
- Customer Account Management
- Identity Verification
- Product and Service Sales
Timeline
Customer Service Representative
Sita Hotel
02.2021 - 10.2022
Assistant Relationship Manager
American Express
07.2019 - 01.2021
Sales Associate
Ndtv, Television
07.2018 - 04.2019
MBA - Sales And Marketing Education
Amity Business School
Bachelors of Computer Application - IT
Amity Institute of Information Technology
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