Manisha Sharma
Tracy,United States
Summary
Throughout Bachelor of Science in Business Administration degree, I've gained a solid grasp of project management principles, eager to apply them in real-world scenarios. With meticulous attention to detail, ensure tasks are completed efficiently and on time, optimizing resources for top-notch results. Retail customer service background nurtured strong communication skills, fostering relationships with both customers and colleagues. Thriving in fast-paced environments, maintain professionalism under pressure. Additionally, an HR internship provided valuable insights into recruitment and interviewing processes. my leadership skills, refined through class and job projects, enable effective team guidance. Excited to utilize my academic foundation and practical experiences to contribute meaningfully to team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service
Walmart
09.2019 - 01.2023
- Resolved customer issues and complaints expeditiously to meet customer service quality standards.
- Trained new staff in product knowledge and customer service protocols.
- Demonstrated ability to multitask effectively and prioritize tasks to meet deadlines in fast-paced setting.
- Worked closely with other internal departments to resolve customer service issues.
- Oversaw sales floor with practiced eye and dedication to timely customer service.
HR Intern
E & S Home Care Solution
06.2023 - 08.2023
- Supported HR team with creation of comprehensive onboarding materials, improving employee retention rates.
- In day call more then 80 candidate to do their phone call interview
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Assisted human resources and recruiting teams by scheduling phone screens .
- Updated and maintained employee records to respond quickly to requests for information.
Education
Bachelor of Science - Business Administration
San Francisco State University
San Francisco, CA12.2024
Associate of Science - Business Administration
Las Positas College
Livermore, CA12.2022
Skills
- Proficient in project management methodologies and tools, including project planning, scheduling, and risk management
- Excellent communication skills, both verbal and written, with ability to convey ideas clearly and effectively
- Efficient in juggling multiple tasks, utilizing time management techniques, and staying adaptable to changing demands
- Strong leadership abilities with experience in leading teams and managing group dynamics
- Excellent analytical skills, with ability to interpret data and make informed recommendations
- Proficient in Microsoft Office Suite and in G suite
Certification
1-Certification Foundation of Data Science
2-Certification in Microsoft office
3 Certification in Managing Employee compensation.
4, Certification in Managing Employee Performance.
5, Preparing to manage Human resources.
6, Recruiting, hiring, and onboarding employees.
Timeline
HR Intern
E & S Home Care Solution
06.2023 - 08.2023
Customer Service
Walmart
09.2019 - 01.2023
Bachelor of Science - Business Administration
San Francisco State University
Associate of Science - Business Administration
Las Positas College