Manisha Sharma
Los Angeles,USA
Summary
Dynamic professional with a proven track record at Saviynt, good in troubleshooting and user lifecycle management. Renowned for exceptional customer service and effective communication, I leverage strong problem-solving skills to enhance user experiences. Committed to achieving results, I thrive in fast-paced environments while ensuring compliance and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assosiate Engineer
Saviynt
Los Angeles, CA
11.2024 - Current
- Monitor, troubleshoot, and resolve Saviynt EIC issues related to user lifecycle management, access requests, and entitlements.
Handle Level 1 (L1) and Level 2 (L2) support tickets, ensuring timely resolution within SLAs.
Perform basic configurations like creating/modifying roles, application access, and user groups.
Assist in connector-related issues, troubleshooting provisioning failures, and debugging logs.
Collaborate with IAM teams, application owners, and end users for issue resolution and enhancements.
Work with SQL queries to analyze user and access data for troubleshooting.
Support access certifications and periodic compliance audits by generating reports.
Guest relations assosiate
Eataly
Los Angeles, USA
10.2023 - Current
- Extensive experience in providing exceptional
customer service and resolving guest inquiries and
complaints.
•
Skilled in maintaining a professional and
welcoming atmosphere at the front desk.
•
Proven ability to handle multiple tasks and
prioritize effectively in a fast-paced retail
environment.
•
Skilled in resolving customer complaints and
addressing concerns with tact and professionalism.
•
Excellent communication and interpersonal skills
to build rapport with diverse clientele.
•
Managed front-end operations, including cash
handling, transactions, and ensuring store
cleanliness and organization.
•
Proficient in operating POS systems, accurately
processing sales, returns, and exchanges.
•
Solid experience as a cashier in a high-volume
retail environment, handling cash and credit
transactions efficiently.
•
Trusted to balance cash registers and make
accurate deposits at the end of each shift.
•
Responded to guest inquiries via email and phone,
providing excellent customer service and
resolving issues.
•
Developed strong product knowledge to
effectively communicate stores products and
services.
•
Collaborated with store team to create and
implement strategies for improving guest relations.
Manager of Business Development and Sales
SITA HOTEL
01.2022 - 11.2022
- Directed sales support staff in administrative tasks to help sales reps close deals
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Taught consultative selling techniques to new and existing staff members to build expertise
- Built relationships with customers and community to establish long-term business growth
Assistant Relationship Manager
American Express Services India Pvt Ltd
01.2022 - 11.2022
- Credit Card - Selling American express premium cards to HNIs high net worth individuals and Senior Corporate clients
- Managed a portfolio of top most premium credit card accounts for increasing spends, ensured customer retention and improved customer satisfaction
- Corporate campaigns in acquired and assigned cooperates to source premium cards to the employees
- Revised innovative promotional programs and ensured quality leads for new clientele
- Responsible for maximizing share of card membership in high net worth segment
- Ensured process and service quality standards across all segments
- Developed and strengthened referral network using leads to achieve targets and service needs
- Provided Enhanced customer solutions in terms of query and conflict management
- Prompted sales of credit cards in allocated markets
- Provided sales MIS on daily/weekly basis
- Insurance - Research and source potential clients and build long-term relationships with them
- Handled 50 calls per hour to address customer inquiries and concerns
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
Sales Associate
Ndtv
01.2022 - 11.2022
- Company Overview: Ndtv - bandbaajaa.com
- Planning and execution of event's
- Come up with suggestions to enhance the event's success
- Source and negotiate with vendors and Clients
- Develop internal communications
- Coordinate with vendors and clients
- Supervise all in-house vendors (photographer, makeup artist, venue or any other)
- Ensure requirement is completed smoothly and step up to resolve any problems that might occur
- Persuade prospective clients to engage in a phone conversation and/or meeting to discuss insurance products
- Advise clients on the insurance policies that best suit their needs
- Customize insurance programs to suit individual clients
- Deliver approved policies to new clients and explain benefits and risks of the policy
- Re-assess the policy needs of existing clients after life-changing events
- Fill-out and submit applications, issue quotes, maintain client records and prepare reports
- Keep abreast of industry and market trends and best practices
- Provided positive first impressions to welcome existing, new and potential customers
- Solved customer challenges by offering relevant products and services
- Tracked stock using company inventory management software
- Engaged with customers to effectively build rapport and lasting relationships
- Ndtv - bandbaajaa.com
Internship Student
Springer Nature
01.2022 - 11.2022
- Worked for on Content Marketing Project, engaging & delivering value
- Developed database of A level institutes, created content marketing plan, created questionnaire for survey, capturing response analysis
- Delivered clerical support by handling range of routine and special requirements
- Sorted and organized files, spreadsheets and reports
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Reported back to instructor to receive day to day tasks and responsibilities
- Completed research, compiled data, updated spreadsheets and produced timely reports
Internship Student
Blisstro Web Services
01.2022 - 11.2022
- Development of Static web page Worked for creation of static web page and application for the same, also worked on backend to change and edit coding for changing interface of web page
Education
MBA - Sales and Marketing
AMITY BUSINESS SCHOOL
Bachelor - IT
Amity Institute of Information Technology
Intermediate - Science
Skills
- Customer service
- Communication
- Problem solving
- Interpersonal skills
- Time management
- Troubleshooting
- Technical documentation
Languages
Hindi, Native
Certification
- Saviynt IGA L100
Languages
English
Professional
Timeline
Assosiate Engineer
Saviynt
11.2024 - Current
Guest relations assosiate
Eataly
10.2023 - Current
Manager of Business Development and Sales
SITA HOTEL
01.2022 - 11.2022
Assistant Relationship Manager
American Express Services India Pvt Ltd
01.2022 - 11.2022
Sales Associate
Ndtv
01.2022 - 11.2022
Internship Student
Springer Nature
01.2022 - 11.2022
Internship Student
Blisstro Web Services
01.2022 - 11.2022
MBA - Sales and Marketing
AMITY BUSINESS SCHOOL
Bachelor - IT
Amity Institute of Information Technology
Intermediate - Science
Similar Profiles
Dhanaraju VasireddyDhanaraju Vasireddy
Principal Engineer at SaviyntPrincipal Engineer at Saviynt
Barath Kalinganahalli KariyappaBarath Kalinganahalli Kariyappa
Consultant, Professional Services at SaviyntConsultant, Professional Services at Saviynt
Mark WhitesellMark Whitesell
Senior Vice President Global Solutions Engineering at SaviyntSenior Vice President Global Solutions Engineering at Saviynt