Manisha Sona Mengu

• Established enterprise-wide site reliability engineering practices for large-scale retail and ecommerce platforms across Azure, AWS, and hybrid cloud environments.
• Drove reliability strategy by defining service level indicators (SLIs), service level objectives (SLOs), availability targets, and operational excellence standards.
• Architected and managed observability platforms using Dynatrace, Grafana, Prometheus, ELK stack, and Fluentd for comprehensive visibility in distributed systems.
• Implemented scalable monitoring, logging, alerting, and dashboard frameworks to enhance incident detection and reduce mean time to resolution (MTTR).
• Developed infrastructure as code and automation frameworks with Terraform, Ansible, Chef, Azure DevOps, and Jenkins to standardize deployments and reduce operational overhead.
• Coordinated cross-functional teams for incident management and production support of mission-critical applications during high-severity incidents, improving response effectiveness.
• Integrated reliability and operational readiness into software development lifecycle by collaborating with software engineering, architecture, security, and platform teams.
• Supported highly available distributed systems using Kubernetes, Docker, Kafka, Confluent, Nginx, MongoDB, Couchbase, and Azure Cosmos DB.

• Ensured continuous operation of highly available OpenStack Linux environments with minimal downtime.
• Developed automation solutions that streamlined deployment processes and improved service provisioning.
• Managed Jenkins, Artifactory, Git platforms, and CI/CD tooling practices to ensure seamless integration and delivery.
• Implemented monitoring protocols with Splunk and Grafana to maintain application performance and reliability.
• Executed platform upgrades alongside security patch management and vulnerability remediation tasks.
• Engineered cloud-native applications along with robust infrastructure platforms for enterprise education products.
• Deployed secure authentication mechanisms using OAuth, OpenID Connect, and SAML technologies.
• Contributed to 24x7 production support efforts including incident response initiatives.

Led coding, testing, deployment, and documentation of solutions for cloud-native infrastructure.

Utilized CI/CD tools including Jenkins, Maven, and Docker for automation and configuration management.

Maintained OpenStack Linux virtual machines with zero downtime while executing unit and system testing activities to ensure reliability.

Contributed to development of large-scale Java/Spring Batch/Hadoop systems using Docker, ensuring software met quality standards.

Designed, developed, and implemented web-based Java applications meeting enterprise business requirements.

Analyzed business requirements, creating technical design documents that aligned with company architecture to guide development.

Configured JFrog Artifactory and Git repositories in Bitbucket for version control management.

Developed security integration adhering to SAML v2.0, OAuth, and OpenID specifications.

Deployed and managed clustered ECS/EC2 instances, enhancing application availability and scalability.

Automated VMware infrastructure management using container-based solutions like Docker and Kubernetes, streamlining operations.

Implemented CI/CD pipeline automation through Jenkins, configuring Docker integration.

Created Ansible playbooks to automate AWS services, integrating seamlessly with the Apigee platform.

Wrote Terraform scripts for infrastructure automation, gaining hands-on experience with Chef and Puppet.

Developed API proxies using API Gateway technologies such as Apigee and Kong.

Oversaw operations, coordinating code deployments across development, testing, staging, and production environments to ensure smooth transitions.

Built real-time data pipelines utilizing Kafka producers and Spark streaming applications.

Developed, tested, and implemented software programs that enhanced user functionality and experience.

Designed and updated software databases, including applications, websites, and user interfaces.

Tested, maintained, and recommended improvements for software optimization and performance.

Resolved complex technical design issues by conducting root cause analysis, improving system reliability.

Managed and streamlined maintenance of cloud servers and hosted services, ensuring optimal performance and uptime.

Utilized configuration management tools like Chef and Ansible for system efficiency.

Employed scripting languages such as Python and Bash to modify existing programs.

Collaborated with team on development processes using Jenkins, Git, and Bamboo.