MANISH CHAWLA
Pleasanton,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
28
28
years of professional experience
Work History
Senior Software Development Manager
Amazon Web Services (AWS)
Santa Clara, CA
08.2022 - Current
- Led development teams in innovating and delivering product features for Elastic Kubernetes Service (EKS) compute and networking.
- Owned and optimized team software's business and operational metrics.
- Managed a range of org-wide initiatives and programs encompassing EKS version builds, new region builds, zero touch automation, and capacity reduction.
- Accelerated EKS version build from over 90 days to under 7 weeks by aligning with the availability of upstream k8s version.
- Automated tasks facilitating zero-touch region build for EKS org
- Achieved over 50% reduction in internal cluster capacity requirements
- Enhanced security of k8s traffic by adding eBPF based network policy feature to pod networking
- Managed AI/ML program that monitored and managed IT infrastructure, enabling detection of anomalies, prediction of failures, and optimization of resource allocation.
- Managed cross functional projects, dependencies and bottlenecks, provided escalations management
- Collaborated in a cross functional team consisting of SDMs, TPMs, PMs, SDEs, Scientists, PEs and DEs to achieve goals
Director, Software Engineering
AppDynamics (Cisco)
San Francisco, CA
11.2017 - 08.2022
- Managed DevOps and TPM teams to exceed committed resiliency, availability, security and performance SLAs while increasing SaaS margins.
- Developed and implemented a strategic approach for deploying across multiple clouds and regions
- Led the successful execution of the SaaS First program, enabling smooth migration from on-prem to SaaS for clients.
- Defined and tracked SaaS KPIs for performance evaluation. Monitored OKRs to measure progress and success. Managed engineering error budgets to enhance efficiency.
- Developed and executed agile processes for the seamless integration of new microservices into production
- Led the migration of infrastructure and services from colocation to AWS, increasing SaaS reach globally across 6 regions.
- Revamped the upgrade cycle for monolithic services, cutting down global rollout timelines from over half a year to only 4 weeks - adopting canary rollouts to promptly address and rectify any issues encountered during product enhancement.
- Achieved annual savings exceeding $12M by devising an innovative cost model for public cloud Opex
- Achieved industry-leading SaaS margins by increasing from 65% to 89% within the first 24 months.
- Implemented SRE security programs adhering to SOC2, ISO 27001, and GDPR
- Reduced escalations by optimizing customer engagement and communication processes
Director, Software Engineering
CA Technologies (now Broadcom)
Santa Clara, CA
07.2010 - 11.2017
- Led application modernization initiatives to transform legacy apps into SOA based microservices.
- Owned suites of SaaS services including Security, AIOps, Mobility, and SaaS Common Stack. Implemented Identity Manager SaaS with Single-sign-on (SSO) using CA Siteminder, Layer7 API Gateway, and SAML federation. Managed Application Performance Management (APM), Application eXperience Analytics (AXA), Application Synthetic Monitoring (ASM), and Unified Infrastructure Monitoring (UIM) for AIOps.
- Managed operational roadmap for assigned SaaS services in collaboration with Product Managers
- Drove adoption of Common SaaS Stack across all Business Units
- Optimized product and customer onboarding flows through seamless service integrations with SaaS delivery platform.
- Contribute to assessing architecture and deployment plans for newly introduced SaaS services while serving on the ARB
- Enhanced Stack to provide common services such as logging and data storage for RDBMS/NoSQL, internal and external monitoring, provisioning, IAM, multi-tenancy, and analytics
- Successfully led consolidation efforts for data centers by executing migrations to AWS, GCP, IBM and Oracle clouds
- Led cross-functional teams for the introduction and ongoing operations of services in colo/AWS/GCP/Azure.
- Architected IAM, SSO, and federation solutions for SaaS applications.
- Managed operations team to expand services to multiple data centers and cloud infrastructure
Principal Architect, Security Services
CA Technologies (now Broadcom)
NYC
10.2003 - 07.2010
- Led the North-East Americas security services team in successfully delivering enterprise security solutions while ensuring customer satisfaction through effective coordination with engineering, support, sales, and pre-sales teams.
- Delivered exceptional growth results by expanding NorthEast security services business to $7M from $2.5M within the first 24 months
- Provided support and training to help architects/consultants excel in using CA products and services.
- Implemented strategic initiatives to manage corporate accounts, consistently meeting program targets and driving exponential business growth.
- Conducted Security Assessments/Audits and offered IAM roadmaps at top-tier banking institutions
- Secured successful implementations and upgrades of global security infrastructure
- Developed and created blueprints for IAM readiness assessments and upgrades
- Implemented SAML 1.x/2.0 and WS-FED federation web services at multiple locations.
Manager, Solution Architecture
KPMG (BearingPoint) Financial Services
NYC
05.2000 - 09.2003
- Engaged with clients' senior management and sponsors, as Practice Manager, to establish alignment with business direction/drivers. Established reference architectures and supervised solution delivery teams.
- Created and implemented an information-bus based “Configure-to-Fit” architecture to facilitate the T+1 (trade plus 1 day) initiative in the fixed-income and equities industries.
- Collaborated with top 8 Fortune-100 banks at London-based Swaps exchange to align integration framework and adopt FpML messaging standards
- Led development of EAI messaging framework and Tibco adaptors by directing multi-vendor middleware teams for a Hong Kong-based credit card company
- Led requirements gathering efforts through JAD sessions at an NY insurance firm to implement the Blaze business rules engine, resulting in streamlined processes and improved offshore coordination.
- Hired team of 8 engineers for NJ-based insurance company through development and phased deployment, while defining use-cases and implementing ILOG business rules engine.
- Identified reusable components from an analysis of over 100 existing applications, guiding sponsors in their build versus buy decisions for a New York-based brokerage.
Manager, Software Engineering
TRW (now Northrup Grumman)
NJ
11.1998 - 04.2000
- Managed team of 6 engineers in supporting TRW's Integrated Supply Chain product, MARC (Material and Resource Control).
- Increased customer satisfaction levels by taking charge of product customization and enhancements.
Lead Software Engineer
HCL Technologies
OH and New Delhi, India
05.1997 - 10.1998
- Delivered object-oriented applications as Team Lead.
- Managed migration of applications from NCR to Solaris platform for Ohio-based data warehouse utilizing a team of 40+ offshore resources
- Directed and supervised 3 teams as part of the mainframe application conversion project for a Japanese mail-order company, resulting in successful migration to client-server architecture. Spearheaded development of data conversion scripts and implementation of the Order management module.
Software Engineer
Siemens AG
New Delhi, India
07.1996 - 04.1997
- Created SCADA/EMS package for Power Distribution and Transmission group utilizing low-level C programming, IPCs, interrupts, and UNIX device drivers.
Education
Bachelor of Science - Computer Science
Government Engineering College
Bhopal, India06-1996
Skills
- Leadership
- Software Development
- Service Delivery
- SaaS Operations
- Application Modernization
- Service Ownership
- Cloud / Software-as-a-Service (SaaS) Offerings
- Public/Private/Hybrid Cloud Migrations
- AWS, Azure, GCP
- Colo Consolidations
- SRE, DevOps
- CI/CD adoption
- Kubernetes (k8s) - EKS/GKE/Openshift
- Golang, Python, C
- SOA, Middleware Integration
- Security
- Identity & Access Management (IAM)
- System Architecture
- Business/IT Strategies
- Management Consulting
- People Management
- Hiring
- Training
- Financial Business Domain
- Banking, Brokerage, Equities, Fixed-Income, Insurance
Timeline
Senior Software Development Manager
Amazon Web Services (AWS)
08.2022 - Current
Director, Software Engineering
AppDynamics (Cisco)
11.2017 - 08.2022
Director, Software Engineering
CA Technologies (now Broadcom)
07.2010 - 11.2017
Principal Architect, Security Services
CA Technologies (now Broadcom)
10.2003 - 07.2010
Manager, Solution Architecture
KPMG (BearingPoint) Financial Services
05.2000 - 09.2003
Manager, Software Engineering
TRW (now Northrup Grumman)
11.1998 - 04.2000
Lead Software Engineer
HCL Technologies
05.1997 - 10.1998
Software Engineer
Siemens AG
07.1996 - 04.1997
Bachelor of Science - Computer Science
Government Engineering College