Maniya Hayes
Montgomery,Alabama
Summary
Remote customer service professional dedicated to enhancing client satisfaction through effective communication and problem-solving. Background in web support, tax services, and call center operations demonstrates a commitment to resolving customer inquiries efficiently while maintaining confidentiality in sensitive matters.
Overview
2
2
years of professional experience
Work History
Web Support
Walmart
08.2025 - 01.2026
- Troubleshot online ordering and account-related issues, facilitating smooth transactions and improving customer satisfaction.
- Assisted customers with website-related questions, enhancing user experience and ensuring effective technical support.
- Delivered professional and timely customer service through digital support channels, fostering positive customer relationships.
- Resolved customer concerns while maintaining a positive experience.
- Documented customer interactions and followed company procedures.
Tax Associate
GigXR
01.2025 - 08.2025
- Addressed tax-related inquiries and provided detailed account information to enhance customer understanding.
- Reviewed customer information carefully for accuracy.
- Protected confidential customer and financial information.
- Clarified tax processes and offered step-by-step guidance to improve customer experience.
- Maintained accurate records, ensuring compliance with regulatory standards while achieving productivity and quality benchmarks.
Customer Service Associate
Williams Sonoma
12.2024 - 07.2025
- Resolved orders, product, billing, and account concerns to enhance customer satisfaction.
- Ensured positive and helpful customer experience through proactive support.
- Communicated clearly with customers to identify and resolve issues.
- Provided professional customer service and assisted with customer inquiries.
- Adhered to company policies and procedures while consistently meeting service expectations.
Call Center Coordinator
ASK Telemarketing
12.2023 - 12.2024
- Coordinated call center activities, ensuring seamless daily operations and a positive team environment.
- Managed customer calls, delivering accurate information and assistance to enhance customer satisfaction.
- Facilitated professional communication with customers and team members, fostering collaborative relationships.
- Resolved customer concerns and escalated issues to management.
- Worked in a fast-paced environment while meeting performance expectations.
Education
Associate of Arts - Business Administration
Ashford University
San Diego, CA02-2024
High School Diploma -
Calhoun High
Hayneville, AL05-2019
Skills
- Web Support
- E-commerce Support
- Customer Service
- Remote Customer Support
- Call Center Operations
- Order assistance
- Computer Skills
- Content Management
- Problem Solving
- Conflict Resolution
- Time Management
- Multitasking
- Communication
- Confidential Information Handling
Timeline
Web Support
Walmart
08.2025 - 01.2026
Tax Associate
GigXR
01.2025 - 08.2025
Customer Service Associate
Williams Sonoma
12.2024 - 07.2025
Call Center Coordinator
ASK Telemarketing
12.2023 - 12.2024
Associate of Arts - Business Administration
Ashford University
High School Diploma -
Calhoun High