Maniya Smith
Overview
13
13
years of professional experience
Work History
Lieu Processor
BWW Law Group
10.2021 - 02.2024
- Conducted title research to compile search packages ranging in complexity for approximately 75-100 files a day, that required research and investigation Coordinated with the billing department to request/retrieve invoices
- Responded to 20-40 emails daily from internal and/or external clients and/or team members to move title files and inquires forward to completion
- Worked with title examiners to request and retrieve titles and title commitments to clear title issues/defects
- Prioritized and met various individual and companywide deadlines regarding trainings and title processes
- Worked 7 client systems and completed 15-20 system steps per client daily
- Monitored the progress of titles for all clients from ordering through retrieval and post- sale and resell files
- Aided in managing client complaints in a timely manner, which improved client satisfaction and increased referral load by approx
- 50%.
Referral/Restart Specialist
BWW Law Group
05.2011 - 03.2020
- Created electronic files/cases in an internal system for 4-8 clients
- Gathered data from multiple legal documents and client systems and input them into an internal database for attorney review
- Conducted research to determine if a case was free of legal issues to proceed to sale
- Produced and generated various letters, notices & affidavits for the clients and borrowers daily
- Responded to 20-40 emails daily from internal and/or external clients and/or team members
- Monitored the progress of files from creation to sale.
Medicaid Transportation Advocate
MAS Medical Answering Services
11.2020 - 07.2021
- Averaged 8.1 calls per hour for inbound calls
- Directed escalation calls
- Processed Medicaid transportation requests and reassign vendor trips
- Facilitated vendor relations and county specific tasks.
Education
Bachelor of Arts - Political Science
Syracuse University, Maxwell School of Citizenship
Syracuse, NYBachelor of Arts - African American Studies
Syracuse University, College of Arts And Sciences
Syracuse, NYSkills
- Data Entry
- Document Management
- Multitasking and Organizing
- Customer Service
- Attention to Detail
Timeline
Lieu Processor
BWW Law Group
10.2021 - 02.2024
Medicaid Transportation Advocate
MAS Medical Answering Services
11.2020 - 07.2021
Referral/Restart Specialist
BWW Law Group
05.2011 - 03.2020
Bachelor of Arts - Political Science
Syracuse University, Maxwell School of Citizenship
Bachelor of Arts - African American Studies
Syracuse University, College of Arts And Sciences
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