Summary
Overview
Work History
Education
Skills
Key Qualifications
Timeline
Generic

Maniyah Kemp-Smith

Avenel

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Horizon BCBSNJ
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Call Center Representative

Union County Orthopedic Group
07.2023 - 12.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Front Desk/ Medical Assistant

InFocus Urgent Care
09.2022 - 06.2023
  • Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
  • Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
  • Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
  • Improved office supply inventory management, reducing costs by monitoring usage patterns and ordering items as needed.
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.

Patient Care Technician

Hackensack Meridian Health
02.2022 - 09.2022
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

High School Diploma -

Immaculate Conception High School
Montclair, NJ
05-2020

Skills

  • Communication
  • Decision Making
  • Time Management
  • Microsoft Word
  • Conflict Resolution
  • Leadership
  • Adaptability
  • Active listening
  • Critical thinking
  • Customer service

Key Qualifications

  • Communication
  • Decision Making
  • Time Management
  • Microsoft Word
  • Conflict Resolution
  • Leadership
  • Adaptability
  • Safety Oriented

Timeline

Customer Service Representative

Horizon BCBSNJ
08.2024 - Current

Call Center Representative

Union County Orthopedic Group
07.2023 - 12.2023

Front Desk/ Medical Assistant

InFocus Urgent Care
09.2022 - 06.2023

Patient Care Technician

Hackensack Meridian Health
02.2022 - 09.2022

High School Diploma -

Immaculate Conception High School

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Maniyah Kemp-Smith