Maniyah Richardson
Fort Lauderdale,FL
Summary
Dedicated leader with six years of hands-on experience in program management by spearheading and executing scalable solutions, specializing in data analysis and fostering collaboration across cross-functional teams. Known for consistently delivering results by aligning strategic goals (OKRs) in fast-paced and dynamic environments and being a creative problem solver.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Manager -People, Crew Experience, Training
Virgin Voyages
10.2021 - Current
- Directed and managed end-to-end program lifecycles, aligning initiatives with organizational goals, ensuring successful delivery within scope, budget, and timeline
- Championed implementation and adoption of onboarding process enhancements resulting in improved onboarding times and higher training completion rates by 15%
- Increased project efficiency and proper resource allocation by 30% by streamlining project roadmapping using Atlassian Jira, analyzing team velocity and identifying key performance indicators KPIs)
- Managed resources, including personnel and budget allocation, optimizing efficiency and maintaining financial targets
- Applied agile methodologies to adapt quickly to changing project requirements
- Successfully managed projects with iterative development cycles, ensuring responsiveness to evolving needs.
Customer & Employee Service Manager
Legends Hospitality - NJ Devils
01.2019 - 01.2021
- Developed and maintained strong relationships with key customers, ensuring their satisfaction, retention, and loyalty
- Gathered and analyzed customer feedback, providing insights to internal teams for product improvements and enhancements
- Boosted average handling time AHT KPI by 15% through process optimization initiatives
- Improved employee engagement by 27% by introducing a merit program aimed at fostering collaboration, safety, and productivity in a workforce of over 200 part-time employees.
Project Media Manager
Kathy Romero Weddings and Events
01.2017 - 01.2019
- Oversaw the creation and optimization of multimedia content for different platforms, ensuring alignment with brand messaging and project goals
- Developed Virtual Education Platform using Kajabi software within a 6-month timeline, resulting in a substantial increase of over $3,000 in monthly revenue
- Contributed to brand positioning by developing and implementing media strategies that enhanced brand visibility and resonance by 10%
- Established and tracked key performance indicators KPIs) to evaluate the effectiveness of media campaigns and report results to stakeholders.
Education
Bachelor of Science in Information Technology -
Kean University
Union, NJ01.2017
Skills
- SAFe Agile Methodology
- Risk Assessment
- Project Roadmapping
- Resource Management
- Data Analysis
- Strategic Planning
- Budget Management
- Cross-Functional Collaboration
- Sprint Planning
- Atlassian (Jira)
Certification
- Lean Six Sigma Green Belt
- Certified Scrum Master (CSM)
- Certified Product Owner (CSPO)
- Certified Agile Leadership for Teams (CAL-T)
- Certified Agile Essentials (CAL)
Timeline
Program Manager -People, Crew Experience, Training
Virgin Voyages
10.2021 - Current
Customer & Employee Service Manager
Legends Hospitality - NJ Devils
01.2019 - 01.2021
Project Media Manager
Kathy Romero Weddings and Events
01.2017 - 01.2019
Bachelor of Science in Information Technology -
Kean University