Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Manjali Sharma

Manjali Sharma

Rochester,New York

Summary

Dynamic and detail-oriented professional with a proven track record at FedEx, excelling in package handling and shipping documentation. Demonstrated strong problem-solving skills and effective team collaboration, significantly reducing damage rates through meticulous adherence to safety protocols. Committed to maintaining a clean and organized workspace while ensuring timely deliveries.

Overview

5
5
years of professional experience

Work History

Package Handler

FedEx
03.2025 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.

Tutoring

Myself
01.2020 - 07.2023
  • Supported students with diverse learning needs by offering individualized tutoring sessions and additional resources.
  • Coordinated after-school tutoring sessions for struggling students, resulting in improved academic outcomes.
  • Mentored struggling students through one-on-one tutoring sessions, resulting in improved academic performance.
  • Assisted struggling students by offering additional support during office hours or tutoring sessions.
  • Organized after-school tutoring sessions to provide additional support for students requiring extra assistance.
  • Contributed to significant increase in student test scores by providing personalized tutoring sessions.

Special Services Associate

Home Depot
02.2025 - Current
  • Handled challenging customer interactions diplomatically, fostering positive relationships and repeat business through superior service.
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Conducted follow-up communications with clients to ensure satisfaction and gather valuable feedback for continuous improvement.
  • Developed comprehensive reports on special service activities, showcasing positive outcomes and areas for improvement.
  • Performed special service desk operations.
  • Oversaw inventory management for specialized equipment needed during the execution of various projects.
  • Utilized Software to maintain company's database of key information.
  • Operated cash register and assisted co-workers with complex transactions such as Type and Type.
  • Managed multiple tasks simultaneously while maintaining focus on quality and deadlines, ensuring top-notch performance.
  • Kept detailed records of all transactions and communications related to special services, ensuring accuracy and accountability at all times.
  • Provided exceptional support to customers during high-pressure situations, maintaining professionalism and composure.

Cashier and Stocking Associate

Walmart
07.2024 - 02.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.

Restaurant Team Member

Tim Hortons
11.2024 - 01.2025
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Greeted guests pleasantly and answered menu questions.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.

Customer Service Cashier

Jcpennys
08.2024 - 11.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.

Customer Service Cashier

Namaste Cash and Carry
06.2024 - 07.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Redeemed coupons to discount purchases.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.

Food Service

SUNY Auxiliary
08.2023 - 12.2023
  • Enhanced food service efficiency by streamlining meal preparation processes and implementing standardized recipes.
  • Supported school events such as parent-teacher conferences or open houses by assisting with food service and presenting a welcoming presence.
  • Coordinated with food service staff to ensure that dietary restrictions and preferences were accommodated for clients in various settings.
  • Evaluated food service operations for quality assurance purposes, identifying areas for improvement in efficiency and costeffectiveness.
  • Maintained appearance and cleanliness of food service areas during events.
  • Cleaned counters, shelves, walls, furniture and equipment in food service areas.

Education

Associate Of Science - Health Studies

Monroe Community College
Rochester, NY

Skills

  • Heavy lifting
  • Team collaboration
  • Warehouse safety
  • Package unloading
  • Packaging
  • Workplace cleanliness
  • Shipping and receiving
  • Freight handling
  • Package pickup and delivery
  • Shipping documentation
  • Shipment tracking
  • Report filing
  • Product identification
  • Manual dexterity
  • Delivery verifications
  • Problem-solving
  • Attention to detail
  • Warehouse environment safety
  • Critical thinking
  • Decision-making
  • Inventory organization
  • Warehouse logistics
  • Relationship building
  • Health and safety compliance
  • Operations monitoring
  • Standards compliance
  • Invoice verification

Languages

Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Elementary
English
Full Professional

Timeline

Package Handler

FedEx
03.2025 - Current

Special Services Associate

Home Depot
02.2025 - Current

Restaurant Team Member

Tim Hortons
11.2024 - 01.2025

Customer Service Cashier

Jcpennys
08.2024 - 11.2024

Cashier and Stocking Associate

Walmart
07.2024 - 02.2025

Customer Service Cashier

Namaste Cash and Carry
06.2024 - 07.2024

Food Service

SUNY Auxiliary
08.2023 - 12.2023

Tutoring

Myself
01.2020 - 07.2023

Associate Of Science - Health Studies

Monroe Community College

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Manjali Sharma