Summary
Overview
Work History
Education
Skills
Timeline
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Manjinder Kaur

Catonsville,MD

Summary

Dynamic and detail-oriented Certified Pharmacy Technician with proven expertise at Sam's Club in medication dispensing and insurance billing. Recognized for enhancing workflow efficiency and improving patient satisfaction through effective problem-solving and team collaboration. Committed to maintaining high standards of drug safety and accuracy in a fast-paced environment.

Overview

7
7
years of professional experience
2026
2026
years of post-secondary education

Work History

Pharmacy Technician

Samsclub
06.2014 - 08.2017
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Dept Manager

Walmart
02.2013 - 03.2014
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Led a team of professionals to consistently achieve or exceed performance targets.

Cashier

Walmart
03.2010 - 02.2013
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Enhanced shopping experience, provided product information and location assistance.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Bachelors In Computer Applications - Computers

DAV College
Punjab, India
03.2009

CPhT - Pharmacy

PTCB

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Labeling accuracy
  • Drug safety
  • Stocking shelves
  • Processing payments
  • Medication labels
  • Medicare and medicaid process
  • Ordering and stocking medications
  • Proper labeling procedures
  • Quality assurance and control
  • Attention to detail
  • Data entry
  • Team coordination
  • Certified pharmacy technician

Timeline

Pharmacy Technician

Samsclub
06.2014 - 08.2017

Dept Manager

Walmart
02.2013 - 03.2014

Cashier

Walmart
03.2010 - 02.2013

Bachelors In Computer Applications - Computers

DAV College

CPhT - Pharmacy

PTCB

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Manjinder Kaur