Summary

Overview

Work History

Education

Skills

Certification

Accomplishments

Languages

Timeline

Manjinder Singh

Lebanon,NJ

Summary

I am a Dynamic and results-driven Senior Scrum Master with a decade of extensive experience spanning diverse industries, including IT, Healthcare, Supply Chain, and Finance. Demonstrated expertise in spearheading Agile initiatives, driving process enhancements, and orchestrating successful project deliveries. Proficient in Sprint planning, adept at stakeholder management, and highly skilled in facilitating Agile ceremonies. Committed to fostering collaborative team environments and achieving organizational goals through strategic Agile methodologies. Team-driven scrum master knowledgeable in task prioritization, risk management and workflow optimization. Committed agile expert with several years of expertise in public speaking, presenting information clearly and developing high performing teams. Collaborative individual remains poised in all types of situations. Deadline-oriented critical thinker helps team members understand Agile scrum practices and principles. Certified Scrum Master with vast knowledge of web development technologies and automated testing. Comfortable leading large teams in process and product development. Results-focused, professional with several years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in vdi, desktop, remote access, thin clients and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes. Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

years of professional experience

Certification

years of post-secondary education

Work History

Senior Scrum Master/ Project Manager

State of New Jersey

Trenton

10.2023 - Current

Served as the Scrum Master for a project within the Department of Education aimed at modernizing data collection processes for schools across New Jersey
Led a cross-functional Agile team responsible for implementing Salesforce, AWS, Snowflake, DBT, and Tableau solutions to streamline data collection, analysis, and reporting
Facilitated Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives to ensure alignment with project objectives and timely delivery of features
Collaborated closely with Product Owners, stakeholders, and end-users to gather requirements, prioritize features, and define acceptance criteria
Managed the product backlog, prioritized user stories, and ensured the team remained focused on delivering high-value functionality in each sprint
Worked closely with Salesforce administrators, AWS architects, and data engineers to integrate systems, automate data pipelines, and ensure data integrity
Utilized Snowflake and DBT for data modeling, transformation, and loading processes, enabling efficient and scalable data processing
Implemented Tableau dashboards and reports to visualize school data trends, performance metrics, and compliance indicators for stakeholders and decision-makers
Proactively identified and addressed impediments, risks, and dependencies to keep the project on track and minimize disruptions
Fostered a collaborative and empowered team culture, encouraging continuous improvement, innovation, and knowledge sharing among team members
Maintained clear and transparent communication channels with stakeholders, providing regular updates on project progress, milestones, and any changes in scope or timeline.
Collaborated with stakeholders from different departments to ensure successful delivery of projects.
Facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, demos and other Scrum-related meetings.
Evaluated existing processes and procedures within an organization to identify areas for improvement.
Managed stakeholder expectations throughout the entire project lifecycle ensuring timely delivery of agreed outcomes.
Provided guidance to product owners on grooming user stories for development teams.
Conducted risk analysis activities to identify potential issues that could impede progress.
Established clear communication channels between all stakeholders involved in the project lifecycle.
Tracked and reported on project progress using burn down charts, velocity tracking and other metrics.
Identified and removed impediments to the team's progress through effective facilitation of problem solving sessions.
Maintained up-to-date records of work completed during each sprint cycle including documentation related to any changes made.
Ensured compliance with relevant standards such as ISO 9001, 2015 or CMMI Level 3 requirements.
Actively monitored performance of the scrum team against objectives set out at the start of each sprint cycle.
Encouraged collaboration between teams by facilitating knowledge sharing sessions across multiple locations.
Identified opportunities for automation within existing systems or processes in order to reduce manual workloads.
Provided guidance on best practices for testing software applications prior to release into production environments.
Developed strategies for continuous improvement of the software development process.
Assisted with developing and maintaining a product backlog according to business priorities.
Advised senior management on ways to improve organizational agility while reducing costs associated with software development projects.
Organized regular workshops aimed at improving efficiency within agile teams by introducing new tools or techniques.
Created detailed reports outlining progress against key performance indicators set out at the beginning of each project phase.
Promoted cross-functional collaboration among different teams working on related projects or initiatives.
Coached and mentored team members in Agile and Scrum concepts, values, principles, and practices.
Assessed team metrics and worked to drive improvements and innovate new approaches.
Delivered results using strong understanding of project management methodology and PMO standards.
Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
Documented new features and strategies as well as user stories and criteria for acceptance.
Worked to gather customer requirements, clarify specifications and translate into product backlog.
Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.
Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
Conducted application review meetings with end-users to document and gather business needs and translate into functional requirement documents.
Removed impediments and protected team members from interruptions and distractions to maximize productivity.
Developed detailed project plans and estimates based on identified risks and options.
Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
Negotiated to secure favorable quotes and contracts for supplies.
Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
Streamlined operational efficiencies by creating employee schedules, managing payroll, controlling inventory, organizing appointments and executing project compliance procedures.
Procured software, hardware and infrastructure required to meet program demands.
Brought in additional project personnel and resources to meet demands.
Produced thorough, accurate and timely reports of project activities.
Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
Led strategic planning sessions for design and construction management.
Tracked costs and expenses and assessed closely against original project budget.
Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.
Evaluated, monitored and reported on work progression, while verifying compliance with man-hour budget.
Maintained project schedules by managing deadlines and adjusting workflow.
Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
Assigned specific tasks to personnel, balancing scheduling demands, available resources and personal skill sets to achieve best possible project outcomes.
Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
Updated project plans based on changing objectives, specifications, and staff availability.
Maintained close connection with project personnel to quickly identify and resolve problems.
Identified, addressed and either resolved or escalated project issues.
Kept project teams on-task with proactive control of budgets, schedules and scopes.
Managed multiple projects with competing deadlines simultaneously.
Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
Identified risks associated with each project and developed strategies for mitigating those risks.
Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
Coordinated resources across multiple departments and teams as needed for successful completion of projects.
Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
Developed and maintained project plans, timelines, and budgets.
Facilitated resolution of conflicts between team members when necessary.
Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
Drafted reports summarizing progress made on projects for review by executive leadership team.
Implemented effective communication protocols between internal teams working on different aspects of a given project.
Maintained records of all documents related to each project including specifications, change orders, invoices.
Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
Advised other departments on best practices related to managing large-scale projects.
Created and implemented processes to ensure successful completion of projects.
Provided guidance to team members regarding tasks assigned to them.
Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
Built and established strong partnerships with teams, vendors and contractors.
Led meetings with internal team members, consultants and contractors.
Prepared cost estimates for projects of varying sizes.
Drafted project construction schedule and updated as job progressed.
Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
Modified project plans when needed to better align with organizational objectives.
Created team objectives and roles with specific goals outlined for each individual.
Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
Conducted periodic inspections of job sites for quality and progress.
Determined project staffing needs and led resource management.
Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
Generated and tracked change orders and other contractual modifications affecting budget and schedule.
Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
Focused on project monitoring and management by developing forecasts and tracking expenses.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Drove continuous improvement of project delivery process by providing strong leadership.
Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
Conferred with project personnel to identify and resolve problems.
Created project status presentations for delivery to customers or project personnel.
Identified project needs by reviewing project objectives and schedules.
Developed and updated project plans to document objectives, technologies, schedules, and funding.
Submitted project deliverables to clients, consistently adhering to quality standards.
Negotiated with project stakeholders or suppliers to obtain resources or materials.
Submitted budget estimates, progress reports and cost tracking reports.

Senior Scrum Master II

Bank of America

Manhattan

03.2023 - 10.2023

Lead and coach multiple cross-functional Agile teams comprising software developers, quality assurance engineers, product owners, and business analysts in the banking domain
Facilitate Agile ceremonies, including Sprint Planning, Daily Standups, Sprint Reviews, and Sprint Retrospectives, ensuring teams adhere to Agile principles and Scrum framework
Collaborate closely with Product Owners and stakeholders to prioritize and refine the product backlog, ensuring alignment with strategic business goals
Promote a culture of continuous improvement by identifying and removing impediments to team progress, fostering transparency, and implementing Lean and Agile best practices
Collaborate closely with cross-functional teams, including SAP consultants, developers, business analysts, and stakeholders, to implement SAP solutions using Agile practices
Manage and resolve conflicts within the team, fostering a positive and collaborative work environment that empowers self-organizing teams
Monitor and report project progress, sprint velocity, and key performance metrics to senior management and stakeholders, ensuring transparency and alignment
Collaborate with other Scrum Masters, Agile Coaches, and stakeholders to coordinate dependencies, mitigate risks, and optimize resource allocation.
Evaluated existing processes and procedures within an organization to identify areas for improvement.
Assisted with developing and maintaining a product backlog according to business priorities.
Created detailed reports outlining progress against key performance indicators set out at the beginning of each project phase.
Identified and removed impediments to the team's progress through effective facilitation of problem solving sessions.
Facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, demos and other Scrum-related meetings.
Identified opportunities for automation within existing systems or processes in order to reduce manual workloads.
Provided guidance to product owners on grooming user stories for development teams.
Managed stakeholder expectations throughout the entire project lifecycle ensuring timely delivery of agreed outcomes.
Advised senior management on ways to improve organizational agility while reducing costs associated with software development projects.
Collaborated with stakeholders from different departments to ensure successful delivery of projects.
Organized regular workshops aimed at improving efficiency within agile teams by introducing new tools or techniques.
Tracked and reported on project progress using burn down charts, velocity tracking and other metrics.
Provided guidance on best practices for testing software applications prior to release into production environments.
Conducted risk analysis activities to identify potential issues that could impede progress.
Promoted cross-functional collaboration among different teams working on related projects or initiatives.
Established clear communication channels between all stakeholders involved in the project lifecycle.
Ensured compliance with relevant standards such as ISO 9001, 2015 or CMMI Level 3 requirements.
Actively monitored performance of the scrum team against objectives set out at the start of each sprint cycle.
Maintained up-to-date records of work completed during each sprint cycle including documentation related to any changes made.
Coached and mentored team members in Agile and Scrum concepts, values, principles, and practices.
Developed strategies for continuous improvement of the software development process.
Encouraged collaboration between teams by facilitating knowledge sharing sessions across multiple locations.
Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
Documented new features and strategies as well as user stories and criteria for acceptance.
Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.
Assessed team metrics and worked to drive improvements and innovate new approaches.
Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
Worked to gather customer requirements, clarify specifications and translate into product backlog.
Delivered results using strong understanding of project management methodology and PMO standards.
Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
Removed impediments and protected team members from interruptions and distractions to maximize productivity.
Conducted application review meetings with end-users to document and gather business needs and translate into functional requirement documents.
Developed detailed project plans and estimates based on identified risks and options.
Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
Negotiated to secure favorable quotes and contracts for supplies.
Brought in additional project personnel and resources to meet demands.
Procured software, hardware and infrastructure required to meet program demands.
Led strategic planning sessions for design and construction management.
Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.
Tracked costs and expenses and assessed closely against original project budget.
Evaluated, monitored and reported on work progression, while verifying compliance with man-hour budget.
Updated project plans based on changing objectives, specifications, and staff availability.
Streamlined operational efficiencies by creating employee schedules, managing payroll, controlling inventory, organizing appointments and executing project compliance procedures.
Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
Kept project teams on-task with proactive control of budgets, schedules and scopes.
Produced thorough, accurate and timely reports of project activities.
Maintained project schedules by managing deadlines and adjusting workflow.
Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
Maintained close connection with project personnel to quickly identify and resolve problems.
Assigned specific tasks to personnel, balancing scheduling demands, available resources and personal skill sets to achieve best possible project outcomes.
Identified, addressed and either resolved or escalated project issues.

Senior Scrum Master

JNJ

Woodbridge, NJ

11.2019 - 02.2023

Can effectively manage and develop relationships with key decision makers and stakeholders to achieve successful outcomes
Effectively communicate to project manager/delivery manager about the progress as well as blockages in the on-going sprints
Worked closely with the RTE for the ART in coordinating dependencies between various scrums teams
Tracked and communicated Agile metrics which may include team velocity and Sprint/Program Increment (PI) progress within Scaled Agile (SAFe) framework
Managed the data and reporting analyst
Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning
Coaching and mentoring other Scrum Masters on our program team
Partnering to ensure that our ways of working are consistent across teams
Used key Scrum metrics (burndown, velocity) to help deliver committed work
Attended meetings with supply chain, production, and logistics teams
Empowered the team to make system and process improvements captured in sprint retrospective meetings
Designed and developed workflow processes in Agile PLM
Managed data migration workstream within the established project budgets
Developing plans to ensure delivery of teams’ work
Worked with the Supply Chain team related to the supply chain apps for orders using Business objects tools
Providing expert guidance and assistance to colleagues for successful transition
Support Project/Delivery Manager in planning and transition of releases
Promote an empowered, self-management, collaborative, multidisciplinary team environment that fosters ownership creativity and innovation
Ensures teams’ continuous improvement in adherence to defined organizational goals (retrospective, CFD monitoring, minimize WIP, increases team productivity, visible teamwork, increases flow, ensures pull system).
Organized regular workshops aimed at improving efficiency within agile teams by introducing new tools or techniques.
Facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, demos and other Scrum-related meetings.
Created detailed reports outlining progress against key performance indicators set out at the beginning of each project phase.
Encouraged collaboration between teams by facilitating knowledge sharing sessions across multiple locations.
Assisted with developing and maintaining a product backlog according to business priorities.
Evaluated existing processes and procedures within an organization to identify areas for improvement.
Managed stakeholder expectations throughout the entire project lifecycle ensuring timely delivery of agreed outcomes.
Maintained up-to-date records of work completed during each sprint cycle including documentation related to any changes made.
Identified and removed impediments to the team's progress through effective facilitation of problem solving sessions.
Developed strategies for continuous improvement of the software development process.
Established clear communication channels between all stakeholders involved in the project lifecycle.
Advised senior management on ways to improve organizational agility while reducing costs associated with software development projects.
Provided guidance on best practices for testing software applications prior to release into production environments.
Identified opportunities for automation within existing systems or processes in order to reduce manual workloads.
Tracked and reported on project progress using burn down charts, velocity tracking and other metrics.
Conducted risk analysis activities to identify potential issues that could impede progress.
Provided guidance to product owners on grooming user stories for development teams.
Ensured compliance with relevant standards such as ISO 9001, 2015 or CMMI Level 3 requirements.
Coached and mentored team members in Agile and Scrum concepts, values, principles, and practices.
Collaborated with stakeholders from different departments to ensure successful delivery of projects.
Promoted cross-functional collaboration among different teams working on related projects or initiatives.
Actively monitored performance of the scrum team against objectives set out at the start of each sprint cycle.
Delivered results using strong understanding of project management methodology and PMO standards.
Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.
Worked to gather customer requirements, clarify specifications and translate into product backlog.
Documented new features and strategies as well as user stories and criteria for acceptance.
Assessed team metrics and worked to drive improvements and innovate new approaches.
Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
Developed detailed project plans and estimates based on identified risks and options.
Conducted application review meetings with end-users to document and gather business needs and translate into functional requirement documents.
Removed impediments and protected team members from interruptions and distractions to maximize productivity.
Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
Negotiated to secure favorable quotes and contracts for supplies.
Kept project teams on-task with proactive control of budgets, schedules and scopes.
Produced thorough, accurate and timely reports of project activities.
Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
Procured software, hardware and infrastructure required to meet program demands.
Identified, addressed and either resolved or escalated project issues.
Streamlined operational efficiencies by creating employee schedules, managing payroll, controlling inventory, organizing appointments and executing project compliance procedures.
Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
Evaluated, monitored and reported on work progression, while verifying compliance with man-hour budget.
Tracked costs and expenses and assessed closely against original project budget.
Maintained project schedules by managing deadlines and adjusting workflow.
Maintained close connection with project personnel to quickly identify and resolve problems.
Updated project plans based on changing objectives, specifications, and staff availability.
Led strategic planning sessions for design and construction management.
Assigned specific tasks to personnel, balancing scheduling demands, available resources and personal skill sets to achieve best possible project outcomes.
Brought in additional project personnel and resources to meet demands.
Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.

Senior Scrum Master/ Agile Coach

UPS

Parsippany, NJ

11.2018 - 10.2019

UPS is a package delivery company
The Company is a provider of global supply chain management solutions
The Company operates through three segments: U.S
Domestic Package operations, International Package operations, Healthcare Supply Chain & Freight operations
Responsibilities: Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items
Developed and followed agile project management plan (Agile Ceremonies)
Facilitated build requirements (product backlog) with cost estimates and priority
Managed a diverse team of Supply Chain Coordinators, Logistics Coordinators, and Buyers, coordinated all aspects of daily operations, evaluated performance, and provided mentorship to drive the professional development of team members
Attended PI planning workshops and facilitated system demo, inspect and adapt workshops for future PIs and Release Management meetings
Worked closely with the Release Train Engineer for the ART in coordinating dependencies between various scrums teams
Used JIRA to maintain product backlog and sprint backlog and to create and track user stories, Sprint planning, tracking and managing sprints, created Scrum and Kanban boards, status reports and burn down charts
Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction
Confluence was used to maintain project documents such as project plans, project scope, and status reports and to assign tasks
Worked on SAFe framework with other scrum teams, Attended Scrum of Scrums to coordinate dependencies across various other scrum teams in Agile Release train, worked with Release Train Engineer, System Architects and system Team for Infrastructure requirements and to support integration testing
Facilitated agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance
Bring ideas from professional facilitation, coaching, conflict management, mediation, theater and so on to help the team become a high-performance team
Coach other team members on Salesforce product to ensure knowledge is distributed among the team
Understanding of System Integration Testing, Load Testing, User Acceptance, Test Class coverage, Testing, and Salesforce.com Cloud Integration
Analyzed CRM processes and mapped them onto Salesforce CRM platform business processes for Confidential full life Cycle implementation
Responsible for managing projects involved in the development, deployment and support of Salesforce solutions
Successful migrations for various Legacy applications (Clod Fusion, SharePoint, .Net, Java) to new Platforms (Salesforce and Drupal) which include Application as well as the complete Data Migrations
Managed cross functional project teams across multiple locations, several States in USA, Canada and India
Empower the team to make system and process improvements captured in sprint retrospective meetings
Remove obstacles for developers and testers
Interacted with the Salesforce.com premium tech support team on a regular basis
Provided oversight to Data warehouse (data application services) on Agile projects
Use key Scrum metrics (burndown, velocity) to help deliver committed work
Manage sprint backlog items and tasks
Manage all Scrum boards (physical or virtual)
Leads the team's efforts towards continuous improvement
Support team to provide transparency on sprint progress through JIRA dashboard
Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution
Customer provided positive feedback
Coached new SM and trained global teams, which resulted in early delivery of project and reduced process waste caused by lack of common understanding
Conducted Grooming meetings, Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings
Determined the team capacity (velocity) from historical data
Created Work Break down structure (user stories) and corresponding activities (tasks)
Improved team velocity by incorporating capacity planning into sprint planning sessions
Created and configured various Reports and Report folders to assist State boards to better utilize Salesforce as a based-on needs of State boards
Worked with product owners to prioritize and validate User Stories
Helped team complete tasks successfully and on-time and resolved obstacles encountered by team members
Monitored the project progress and radiated the information to stake holders
Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis
Communicated the progress to senior management through 'Burndown Charts'
Monitored the Quality through metrics and mentored team through the project management processes.
Created detailed reports outlining progress against key performance indicators set out at the beginning of each project phase.
Evaluated existing processes and procedures within an organization to identify areas for improvement.
Encouraged collaboration between teams by facilitating knowledge sharing sessions across multiple locations.
Provided guidance on best practices for testing software applications prior to release into production environments.
Identified and removed impediments to the team's progress through effective facilitation of problem solving sessions.
Ensured compliance with relevant standards such as ISO 9001, 2015 or CMMI Level 3 requirements.
Developed strategies for continuous improvement of the software development process.
Identified opportunities for automation within existing systems or processes in order to reduce manual workloads.
Assisted with developing and maintaining a product backlog according to business priorities.
Facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, demos and other Scrum-related meetings.
Actively monitored performance of the scrum team against objectives set out at the start of each sprint cycle.
Managed stakeholder expectations throughout the entire project lifecycle ensuring timely delivery of agreed outcomes.
Established clear communication channels between all stakeholders involved in the project lifecycle.
Coached and mentored team members in Agile and Scrum concepts, values, principles, and practices.
Tracked and reported on project progress using burn down charts, velocity tracking and other metrics.
Promoted cross-functional collaboration among different teams working on related projects or initiatives.
Organized regular workshops aimed at improving efficiency within agile teams by introducing new tools or techniques.
Conducted risk analysis activities to identify potential issues that could impede progress.
Maintained up-to-date records of work completed during each sprint cycle including documentation related to any changes made.
Advised senior management on ways to improve organizational agility while reducing costs associated with software development projects.
Collaborated with stakeholders from different departments to ensure successful delivery of projects.
Provided guidance to product owners on grooming user stories for development teams.
Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
Delivered results using strong understanding of project management methodology and PMO standards.
Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.
Worked to gather customer requirements, clarify specifications and translate into product backlog.
Assessed team metrics and worked to drive improvements and innovate new approaches.
Documented new features and strategies as well as user stories and criteria for acceptance.
Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
Removed impediments and protected team members from interruptions and distractions to maximize productivity.
Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
Conducted application review meetings with end-users to document and gather business needs and translate into functional requirement documents.
Developed detailed project plans and estimates based on identified risks and options.
Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
Negotiated to secure favorable quotes and contracts for supplies.
Maintained close connection with project personnel to quickly identify and resolve problems.
Updated project plans based on changing objectives, specifications, and staff availability.
Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.
Procured software, hardware and infrastructure required to meet program demands.
Evaluated, monitored and reported on work progression, while verifying compliance with man-hour budget.
Tracked costs and expenses and assessed closely against original project budget.
Assigned specific tasks to personnel, balancing scheduling demands, available resources and personal skill sets to achieve best possible project outcomes.
Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
Streamlined operational efficiencies by creating employee schedules, managing payroll, controlling inventory, organizing appointments and executing project compliance procedures.
Identified, addressed and either resolved or escalated project issues.
Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
Produced thorough, accurate and timely reports of project activities.
Maintained project schedules by managing deadlines and adjusting workflow.
Kept project teams on-task with proactive control of budgets, schedules and scopes.
Led strategic planning sessions for design and construction management.
Brought in additional project personnel and resources to meet demands.
Collaborated with Product Owners to define user stories and prioritize backlogs.
Assisted teams in identifying blockers or impediments that were preventing them from achieving their goals.
Supported teams in resolving conflicts or disputes that arose during sprints or planning meetings.
Ensured adherence to company policies while working within an agile framework.
Led workshops on Agile principles and best practices.
Monitored team performance metrics such as velocity, throughput, cycle time.
Mentored junior members of the team on the agile methodology.
Coached teams in Agile methodologies such as Scrum and Kanban.
Encouraged collaboration between developers and other stakeholders by facilitating open communication channels.
Recommended ways to improve processes through automation or streamlining existing workflows.
Communicated sprint objectives clearly to ensure everyone was aligned with the goal.
Conducted regular reviews of team performance against defined KPIs and metrics.
Developed training materials to educate stakeholders about agile processes.
Created strategies for transitioning from traditional project management approaches to agile practices.
Provided guidance on the use of tools like JIRA to track progress, manage tasks, and identify areas of improvement.
Advised teams on how to optimize their workflow using techniques like pair programming, continuous integration, and test-driven development.
Facilitated Agile ceremonies such as Sprint Planning, Daily Standups, Retrospectives and Reviews.
Analyzed process data to identify trends and opportunities for improvement.
Provided coaching sessions for individual contributors on topics related to product delivery processes.
Analyzed customer needs and provided recommendations for changes or enhancements based upon those findings.
Suggested improvements based on feedback gathered from team retrospectives.
Provided constructive feedback and positive reinforcement to keep trainees motivated.
Trained newly hired top talent to fill key positions and maximize productivity.
Explained goals and expectations required of trainees.
Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
Participated in and attended meetings or seminars to obtain information for use in training programs.
Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
Monitored training costs and prepared budget reports to justify expenditures.
Obtained and organized manuals, guides and visual materials for development and training purposes.
Monitored, evaluated and recorded training activities or program effectiveness.
Scheduled classes based on availability of classrooms, equipment or instructors.
Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
Selected and assigned instructors to conduct training.
Assessed training needs through surveys, interviews with employees or focus groups.
Negotiated contracts with clients for desired training outcomes, fees or expenses.
Devised programs to develop executive potential among employees in lower-level positions.
Coordinated recruitment and placement of training program participants.
Created and offered additional materials to enhance training.
Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
Maintained strong knowledge by participating in workshops, conferences, and online education classes.
Suggested and offered specific training programs to help workers maintain or improve job skills.
Supervised, evaluated or referred instructors to skill development classes.

Senior Scrum Master/Assistant Project Manager

Branch Banking and Trust

Raleigh, NC

02.2010 - 11.2018

Functioned as the primary liaison between the Business line, operations, and the technical areas throughout the SDLC
Lead Agile Coaching Workshops and User Story Writing workshops to acquaint stakeholders with Scrum process skeleton and concept
Use JIRA tool for Defect Tracking and Management
Improved team velocity by incorporating capacity planning into sprint planning sessions
Implemented Issues Tracking in Version One to effectively track impediments against user stories
Resolved a complex infrastructure issue by creating and utilizing a professional network of Scrum Masters, Product Owners and Technical Leads
Develop SQL queries to validate data and determine system deficiencies
Identified, researched, investigated, analyzed, defined and documented business processes and Use Case Scenarios
Write functional and non-functional requirements and work with business partners to ensure that we have captured all requirements necessary for the new build in PEGA
Create and upload testing requirements for Quality Assurance into JIRA
Gathering and updating project materials, completing budgeting, forecasting, project documentation, business flows, and lessons learned documents
Scheduling and allocating work, providing advice and guidance, and resolving problems to meet technical performance and financial objectives
Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning
Coaching and mentoring other Scrum Masters on our program team
Partnering to ensure that our ways of working are consistent across teams
Assist in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes
Coaching and mentoring other Scrum Masters on our program team
Partnering to ensure that our ways of working are consistent across teams
Liaising between developers and project stakeholders; fostering quality communication between engineering disciplines
Used Agile Scrum methodology for software application releases
Performed Regression Testing, Functional, UAT and Ad-hoc testing
Conducted Joint Application Development (JAD) sessions with IT groups
Conducted analysis on reports generated using SQL, which assisted the project manager in the decision-making process
Perform data analysis using SQL queries, MS Access and Data security
Mentored internal BA's who work as system administrators on requirement collection and documentation
Conducted release readiness reviews and worked with development team to determine agile sprint contents
Use confluence for the documentations
Used SQL queries to verify the data integrity when needed
Recommended and implemented agile methodologies, defined Sprint cycles and participated in bi-weekly Scrum meetings.
Promoted cross-functional collaboration among different teams working on related projects or initiatives.
Evaluated existing processes and procedures within an organization to identify areas for improvement.
Created detailed reports outlining progress against key performance indicators set out at the beginning of each project phase.
Encouraged collaboration between teams by facilitating knowledge sharing sessions across multiple locations.
Established clear communication channels between all stakeholders involved in the project lifecycle.
Organized regular workshops aimed at improving efficiency within agile teams by introducing new tools or techniques.
Actively monitored performance of the scrum team against objectives set out at the start of each sprint cycle.
Ensured compliance with relevant standards such as ISO 9001, 2015 or CMMI Level 3 requirements.
Tracked and reported on project progress using burn down charts, velocity tracking and other metrics.
Provided guidance to product owners on grooming user stories for development teams.
Developed strategies for continuous improvement of the software development process.
Coached and mentored team members in Agile and Scrum concepts, values, principles, and practices.
Identified and removed impediments to the team's progress through effective facilitation of problem solving sessions.
Advised senior management on ways to improve organizational agility while reducing costs associated with software development projects.
Assisted with developing and maintaining a product backlog according to business priorities.
Facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, demos and other Scrum-related meetings.
Identified opportunities for automation within existing systems or processes in order to reduce manual workloads.
Conducted risk analysis activities to identify potential issues that could impede progress.
Maintained up-to-date records of work completed during each sprint cycle including documentation related to any changes made.
Collaborated with stakeholders from different departments to ensure successful delivery of projects.
Managed stakeholder expectations throughout the entire project lifecycle ensuring timely delivery of agreed outcomes.
Provided guidance on best practices for testing software applications prior to release into production environments.
Assessed team metrics and worked to drive improvements and innovate new approaches.
Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
Documented new features and strategies as well as user stories and criteria for acceptance.
Delivered results using strong understanding of project management methodology and PMO standards.
Worked to gather customer requirements, clarify specifications and translate into product backlog.
Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.
Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
Removed impediments and protected team members from interruptions and distractions to maximize productivity.
Conducted application review meetings with end-users to document and gather business needs and translate into functional requirement documents.
Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
Developed detailed project plans and estimates based on identified risks and options.
Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
Negotiated to secure favorable quotes and contracts for supplies.
Updated project plans based on changing objectives, specifications, and staff availability.
Tracked costs and expenses and assessed closely against original project budget.
Streamlined operational efficiencies by creating employee schedules, managing payroll, controlling inventory, organizing appointments and executing project compliance procedures.
Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
Brought in additional project personnel and resources to meet demands.
Procured software, hardware and infrastructure required to meet program demands.
Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.
Identified, addressed and either resolved or escalated project issues.
Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
Assigned specific tasks to personnel, balancing scheduling demands, available resources and personal skill sets to achieve best possible project outcomes.
Maintained close connection with project personnel to quickly identify and resolve problems.
Evaluated, monitored and reported on work progression, while verifying compliance with man-hour budget.
Produced thorough, accurate and timely reports of project activities.
Maintained project schedules by managing deadlines and adjusting workflow.
Kept project teams on-task with proactive control of budgets, schedules and scopes.
Led strategic planning sessions for design and construction management.

Education

BBA -

Punjab University

08.2006 - 05.2009

Skills

Waterfall
CMM
RUP
Agile
UML
Certified Scrum Master
Rational Clear Quest
Rational Clear Case
Confluence
JIRA
PVCS
Rational Rose
Microsoft Visio
Pega
MS Excel
MS Access
Toad
Micro Strategy
QlikView
Microsoft Project
Rational Requisite Pro
MS SQL Server
Oracle
DB2
Data Security
HP/Quality Center
TFS
Rally
Coaching and Mentoring
Sprint Planning
Resource Allocation

Workflow Analysis
Backlog management
Scrum processes
Risk Identification
Effective customer communication
Presentation Skills
Public Speaking
Project Management
Software Development Lifecycle
Customer requirements analysis
Leading scrum meetings
Customer interaction
Meeting participation
Meeting facilitation
Requirements Gathering
Stakeholder Management
Agile Best Practices
Software process management
Jira, Atlassian, Rally
Jira and Confluence
JIRA Systems
Software Development Tools: JIRA, Confluence
Data Management
Project Planning
MS Office
Organizational Skills
Clerical Support
Team Management
Organization and Time Management
Teamwork and Collaboration

Certification

Certified Scrum Master (CSM) - Scrum Alliance
SAFe 5.0 - Scaled Agile, Inc.
Professional Scrum Master (PSM)
Professional Scrum Master with Kanban I

Accomplishments

Enhanced Team Collaboration
Improved Delivery Efficiency
Streamlined Processes
Risk Mitigation and Issue Resolution
Successfully Delivered Key Milestones
Increased Team Morale and Engagement

Languages

English

Native/ Bilingual

Hindi

Full Professional

Punjabi

Native/ Bilingual

Timeline

Senior Scrum Master/ Project Manager

State of New Jersey

10.2023 - Current

Senior Scrum Master II

Bank of America

03.2023 - 10.2023

Senior Scrum Master

JNJ

11.2019 - 02.2023

Senior Scrum Master/ Agile Coach

UPS

11.2018 - 10.2019

Senior Scrum Master/Assistant Project Manager

Branch Banking and Trust

02.2010 - 11.2018

BBA -

Punjab University

08.2006 - 05.2009

Certified Scrum Master (CSM) - Scrum Alliance
SAFe 5.0 - Scaled Agile, Inc.
Professional Scrum Master (PSM)
Professional Scrum Master with Kanban I

Manjinder Singh

Summary

Overview

Work History

Senior Scrum Master/ Project Manager

Senior Scrum Master II

Senior Scrum Master

Senior Scrum Master/ Agile Coach

Senior Scrum Master/Assistant Project Manager

Education

BBA -

Skills

Certification

Accomplishments

Languages

Timeline

Senior Scrum Master/ Project Manager

Senior Scrum Master II

Senior Scrum Master

Senior Scrum Master/ Agile Coach

Senior Scrum Master/Assistant Project Manager

BBA -

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