Manjot Preet
South Ozone Park,Queens
Summary
Highly organized Front Desk manager with extensive experience in managing guest services and ensuring superior guest experience. Proven ability to handle multiple tasks and work effectively in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Assistant Front Office Manager
Doubletrees by Hilton Times Square West
05.2023 - 05.2024
- Managed daily operations of the front desk of 620 rooms property, including welcoming guests, coordinating guest experience, and overseeing check-in and check-out procedures
- Improved guest satisfaction ratings by 25% by implementing a new guest feedback system
- Trained and mentored a team of 15 front desk agents resulting in improved performance and increased efficiency
- Conducted regular performance evaluations, finding areas for individual growth and enhancing overall service quality
- Cover front desk/night audit shifts, as necessary
- Managed daily front desk operations, providing superior guest service and handling over 200 customer interactions per day
Front Desk Supervisor
Best Western Premiere Winnipeg East
12.2021 - 01.2023
- Results-oriented Hotel Experience professional with a proven track record of implementing impactful initiatives to drive guest satisfaction and revenue growth
- Managed guest complaints and resolved issues to ensure a superior guest experience
- Performs administrative and financial duties as needed
- Cover front desk/night audit shifts, as necessary
Front Desk Agent
Best Western Premiere Winnipeg East
01.2020 - 12.2021
- Welcomed guests, checked guests in and out, and provided information about hotel services and amenities
- Utilized suggestive selling techniques to increase occupancy and revenue
- Increased hotel occupancy by 10% by utilizing suggestive selling techniques
- Maintained accurate records of guest accounts and processed guest payments
- Provided excellent customer service by promptly addressing guest inquiries and concerns
Front Desk Agent
Hilton Inn Express
05.2019 - 01.2020
- Provided excellent guest services by welcoming guests and ensuring a smooth guest experience
- Achieved a 95% guest satisfaction rating based on guest feedback surveys
- Coordinated with housekeeping and maintenance staff to ensure rooms were ready for guests
- Processed guest payments and maintained accurate records of cash transactions
- Supporting front desk staff to successfully manage guest needs & special requests
Education
Associate degree - Hospitality management
Manitoba Institute of Trades and Technology
07.2022
Skills
- Cash Handling
- Multitasking
- Customer Service
- Microsoft Office
- Computer Skills
- Strong communication and written skills
- Fluent in English
Awards
- Employee of the month
- Excellence in Cash Handling
Timeline
Assistant Front Office Manager
Doubletrees by Hilton Times Square West
05.2023 - 05.2024
Front Desk Supervisor
Best Western Premiere Winnipeg East
12.2021 - 01.2023
Front Desk Agent
Best Western Premiere Winnipeg East
01.2020 - 12.2021
Front Desk Agent
Hilton Inn Express
05.2019 - 01.2020
Associate degree - Hospitality management
Manitoba Institute of Trades and Technology
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