MANJOT PREET
Queens
Summary
Hospitality professional with keen eye for operational excellence and guest satisfaction. Proven ability to streamline front office processes and elevate customer service standards. Team-oriented with strong focus on collaboration and adaptability, ensuring seamless coordination and positive outcomes. Skilled in conflict resolution and staff supervision.
Overview
6
6
years of professional experience
Work History
Assistant Front Office Manager
Doubletrees by Hilton Times Square West
05.2023 - Current
- Oversaw daily operations at front desk of 620-room property.
- Achieved a 25% rise in guest satisfaction ratings by deploying an innovative feedback system.
- Trained and mentored a team of 15 front desk agents, resulting in improved performance and increased efficiency.
- Conducted regular performance evaluations, finding areas for individual growth, and enhancing overall service quality.
- Cover front desk and night audit shifts, as necessary.
- Provided exceptional management of daily front desk activities and guest services.
Front Desk Supervisor
Best Western Premiere Winnipeg East
12.2021 - 01.2023
- Results-oriented Hotel Experience professional with a proven track record of implementing impactful initiatives to drive guest satisfaction and revenue growth
- Managed guest complaints and resolved issues to ensure a superior guest experience
- Performs administrative and financial duties as needed
- Cover front desk/night audit shifts, as necessary
Front Desk Agent
Best Western Premiere Winnipeg East
01.2020 - 12.2021
- Welcomed guests, checked guests in and out, and provided information about hotel services and amenities
- Utilized suggestive selling techniques to increase occupancy and revenue
- Increased hotel occupancy by 10% by utilizing suggestive selling techniques
- Maintained accurate records of guest accounts and processed guest payments
- Provided excellent customer service by promptly addressing guest inquiries and concerns
Front Desk Agent
Hilton Inn Express
05.2019 - 01.2020
- Provided excellent guest services by welcoming guests and ensuring a smooth guest experience
- Achieved a 95% guest satisfaction rating based on guest feedback surveys
- Coordinated with housekeeping and maintenance staff to ensure rooms were ready for guests
- Processed guest payments and maintained accurate records of cash transactions
- Supporting front desk staff to successfully manage guest needs & special requests
Education
Associate degree - Hospitality management
Manitoba Institute of Trades and Technology
07.2022
Skills
- Cash Management
- Effective Multitasking
- Customer Engagement
- Experienced with Microsoft Office Suite
- Technical Proficiency
- Effective Communication Skills
- Communication management
- Scheduling
- Reservation handling
- Front desk operations
Languages
English
Native or Bilingual
Spanish
Elementary
Hindi
Native or Bilingual
Timeline
Assistant Front Office Manager
Doubletrees by Hilton Times Square West
05.2023 - Current
Front Desk Supervisor
Best Western Premiere Winnipeg East
12.2021 - 01.2023
Front Desk Agent
Best Western Premiere Winnipeg East
01.2020 - 12.2021
Front Desk Agent
Hilton Inn Express
05.2019 - 01.2020
Associate degree - Hospitality management
Manitoba Institute of Trades and Technology
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