Manjot Singh Sethi

Communication Specialist with two years of experience driving customer service and engagement through strategic initiatives. Demonstrates strong leadership and adaptability, excelling in negotiation and crisis management to enhance team collaboration and guest satisfaction. Passionate about leveraging analytical skills and advanced communication to foster innovative solutions in dynamic environments.

Knowledgeable youth support team member adept at tutoring students, assisting with program operations and promoting citizenship qualities. Excellent interpersonal, communication, and conflict resolution skills. Looking for a growth-oriented position with a progressive organization.

• Enhanced marketing initiatives through digital design contributions and strategic promotional campaigns for the Players Advantage program.
• Implemented crisis management protocols and safety procedures while monitoring operational improvements for enhanced casino profitability.
• Led database management initiatives for the Players Advantage Card program, achieving a 10% increase in card usage while optimizing member enrollment and reward tracking.
• Managed multitasking of different tasks within the given timelines.
• Performed internal team tasks while supporting other departments to fulfill customer satisfaction requests and help identify customer solutions.
• Demonstrated proficiency with Microsoft Excel and Word for data-driven or communication documentation.
• Fostered exceptional cross-functional collaboration with other teams through proactive floor engagement, ensuring prompt resolution of concerns and maintaining service excellence.