MANJU MATHEW
Fort Worth
Summary
Results-driven and highly analytical Finance and Operations Analyst with substantial experience assessing financial processes and driving operational improvements. Skilled in conducting performance gap analyses, synthesizing complex data, and leading cross-functional initiatives to align with organizational goals. Proven success in vendor management, client communications, and contract negotiations within risk and compliance-focused environments.
Professional in business development with focus on driving growth and building strategic partnerships. Extensive experience in identifying new market opportunities and implementing successful business strategies. Known for collaboration and adaptability in dynamic environments. Expertise in market analysis and relationship management.
Overview
12
12
years of professional experience
Work History
Senior Business Development Manager
S&P Global
Dallas, TX
01.2022 - Current
- Oversee operations planning, organization, and control across various departments
- Analyze performance data to identify areas for operational improvement and risk mitigation
- Update SOPs to enhance efficiency and align with client compliance requirements
- Negotiate contracts for favorable terms and improved cost structures
- Support cross-functional teams in executing deliverables and client security responses
- Led cross-functional teams to optimize operational workflows and enhance service delivery efficiency.
- Developed and implemented process improvement initiatives, resulting in increased productivity and reduced turnaround times.
- Analyzed operational data to identify trends, driving strategic decisions that improved overall performance metrics.
- Mentored junior staff on best practices, fostering a collaborative environment focused on continuous improvement.
Claims Analyst
Geo-Blye
King of Prussia, PA
01.2016 - 01.2022
- Reviewed global medical claims and multilingual documentation to ensure accuracy
- Maintained accuracy rates above 95%, supporting financial stability and eliminating overpayments
- Increased team productivity by 40% while managing high-value VIP client portfolios
- Applied strong knowledge of medical terminology, procedures, and healthcare regulations
- Analyzed claims data to identify trends and discrepancies in processing workflows.
- Collaborated with cross-functional teams to streamline claims processing procedures, enhancing efficiency.
- Conducted comprehensive audits of claims records to ensure compliance with industry regulations.
Business Systems Analyst
Independence Blue Cross
Philadelphia, PA
01.2014 - 03.2015
- Collected and synthesized data for finance and systems reports across departments
- Captured business requirements and led process transition meetings to improve client experience
- Achieved 20% profit increase through collaboration with vendors and successful migration projects
- Created leadership-level presentation materials and supported internal audits and controls
- Analyzed business requirements and translated them into functional specifications for IT development teams.
- Facilitated stakeholder meetings to gather input and ensure alignment on project objectives and deliverables.
- Developed process maps to identify areas for improvement and streamline workflows across departments.
- Managed testing phases, coordinating user acceptance testing (UAT) to validate system functionality and performance.
- Led initiatives to adopt Agile methodologies, enhancing project delivery timelines and team collaboration effectiveness.
- Conducted data analysis to support decision-making processes, providing insights that informed strategic planning efforts.
Education
Master of Business Administration -
University of Dallas
TXBachelor of Science - Management & Marketing
Pennsylvania State University
PASkills
- Business Analysis
- Process Improvement
- Vendor Management
- Operations Management
- Business Systems
- Project Management & Process Optimization
- Financial Planning
- Data Analysis
- Project Management
- Third Party Risk Management (TPRM)
- Security & Regulatory Compliance (ISO, HIPAA, NIST, GDPR, DORA)
- Training and mentoring
- Team leadership
- Client relationship building
- Relationship building and management
- Decision-making
- Customer engagement
- Key account management
- Proposal development
- Financial acumen
- Strategic business planning
- Business development and planning
- Training and development
languages
ENGLISH Native
MALAYALAM Fluent
HINDI Conversational
Timeline
Senior Business Development Manager
S&P Global
01.2022 - Current
Claims Analyst
Geo-Blye
01.2016 - 01.2022
Business Systems Analyst
Independence Blue Cross
01.2014 - 03.2015
Bachelor of Science - Management & Marketing
Pennsylvania State University
Master of Business Administration -
University of Dallas