Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manju Nibber

Gaithersburg,MD

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Overview

26
26
years of professional experience

Work History

Senior Bank Teller

United Bank
01.2017 - Current
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Identified potential needs through observation, questioning, and listening.
  • Received car loan, home loan, and other payments and posted to accounts.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Handled various accounting transactions.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Cross-sold credit cards, loans and other bank products.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Monitored and verified suspicious activity on customer accounts.
  • Processed wide variety of retail banking transactions for personal and commercial customers.

Senior Bank Teller

Capital One
01.2013 - 12.2016
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Identified potential needs through observation, questioning, and listening.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Developed and implemented innovative strategies to improve customer satisfaction and increase sales.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Handled various accounting transactions.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Educated customers on online banking and mobile banking applications.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Received loan and utility payments, sending funds to correct destinations.
  • Cross-sold credit cards, loans and other bank products.
  • Maintained friendly and professional customer interactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.

Bank Teller Supervisor

SunTrust Banks, Inc. NYSE: STI
06.1998 - 09.2012
  • Counted cash drawers and made bank deposits.
  • Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
  • Examined tellers' reports of daily transactions for accuracy.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Developed strategic plans for day-to-day financial operations.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Established and checked coding procedures, monitored reports and updated internal files.

Education

Master of Arts -

Khalsa College
1982

Bachelor of Arts -

Government College For Women
1980

Skills

  • Cash Drawer Balancing
  • Teller Support
  • Advanced problem solving
  • Financial Transactions Management
  • Interpersonal Relations
  • Cash handling expertise
  • Cross-Selling and Upselling
  • Issue Resolution
  • Product Recommendations
  • Vault Security
  • Check Verification
  • Cash Handling Accuracy
  • Coin Machine Balancing
  • Staff Supervision
  • Consumer Banking
  • Transaction review
  • Customer Service
  • Regulatory Compliance
  • Branch ATM Operation

Timeline

Senior Bank Teller

United Bank
01.2017 - Current

Senior Bank Teller

Capital One
01.2013 - 12.2016

Bank Teller Supervisor

SunTrust Banks, Inc. NYSE: STI
06.1998 - 09.2012

Master of Arts -

Khalsa College

Bachelor of Arts -

Government College For Women

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Manju Nibber