Work Preference
Summary
Overview
Work History
Education
Skills
Relevant Highlights
Earlier Career
Certification
Timeline
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MANJULA NAIR
Open To Work

MANJULA NAIR

Product Manager
Alameda,CA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Product Manager - Post-Purchase Experience and Retail Fulfillment

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Alameda, US
Open to relocation: Yes

Salary Range

$155000/yr - $179000/yr

Summary

Experienced product manager with 15+ years in developing innovative solutions focused on user needs across digital platforms. Track record of utilizing data analytics to drive customer engagement and improve operational efficiency. Committed to ensuring compliance and security in all product initiatives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Product Manager - Post-Purchase Experience and Retail Fulfillment

Albertsons Companies
Pleasanton
07.2021 - Current
  • Owned product vision and roadmap for post-purchase journeys, aligning customer trust with operational efficiency.
  • Delivered real-time order updates through proactive notifications, achieving 25% engagement increase.
  • Executed real-time substitution approvals within app to improve user experience.
  • Enhanced workflows by streamlining resolution processes with automation-first designs, reducing resolution time by 40%.
  • Reduced customer support inquiries by 15% with enhanced self-service options and clear status updates.
  • Implemented AI-driven fraud prevention using computer vision technology, leading to 30% decrease in fraudulent refunds.
  • Facilitated associate communication through in-app chat features for enhanced customer support.

QA Manager / Lead Software QA Engineer

Albertsons Companies
Pleasanton
07.2020 - 07.2021
  • Managed team of 6 QA engineers, improving release cycle time by 35% through implementation of CI/CD automation pipelines.
  • Spearheaded quality strategy and automation for ecommerce fulfillment refunds and order management, enhancing user experience across web and mobile platforms.
  • Collaborated with product and engineering teams to define acceptance criteria, identifying and mitigating risks for early concepts prior to scaling.

Quality Assurance Automation Lead

Levi Strauss & Co
San Francisco
05.2019 - 07.2020
  • Led QA team of five to ensure successful iOS app launch and facilitate rapid iterations prioritizing customer experience.
  • Developed Appium-based mobile automation for Levi's eCommerce app, enhancing reliability for millions of users.
  • Evaluated integrations across SAP Hybris eCommerce, Manhattan OMS, and Contentstack CMS to optimize scalable delivery.

QA Automation Engineer

American Express
California
04.2018 - 05.2019
  • Automated testing for secure, user-facing financial applications, enhancing delivery within agile teams.
  • Validated digital chat flows and platform reliability, ensuring adherence to compliance and risk standards.
  • Developed automated test scripts using Selenium WebDriver for web applications.
  • Collaborated with cross-functional teams to identify testing requirements and strategies.
  • Executed regression testing to ensure software quality across multiple releases.

QA Automation Engineer

GE HealthCare
San Ramon
08.2016 - 01.2018
  • Led verification and validation for healthcare microservices and data platforms, enhancing regression testing processes.
  • Ensured compliance with regulated practices to maintain safety, traceability, and reliability in software products.
  • Developed automated test scripts using Selenium and Java for web applications.
  • Collaborated with development teams to identify and resolve software defects.
  • Executed regression tests to ensure software reliability and performance stability.

Education

Product Manager Certification (PMC) -

Product School
San Francisco
01-2025

Bachelor's Degree - Computer/Information Technology Administration and Management

Delhi University
New Delhi
01-2007

3 Years Diploma - Electronics and Telecommunication Engineering

Padmashri Dr. Vithalrao Vikhe Patil College of Engineering
Pune
01-1999

Skills

  • Product strategy
  • Multi-quarter roadmaps
  • Roadmap alignment
  • Customer discovery
  • User stories
  • Sprint planning
  • Agile methodologies
  • Scrum methodologies
  • Data prioritization
  • Research synthesis
  • UX collaboration
  • Identity trust experiences

Relevant Highlights

  • Built trusted account-level experiences and self-service resolution flows, emphasizing secure access and clear user guidance.
  • Defined KPI dashboards for funnel health (engagement, contact rate, resolution speed, fraud risk) and used insights to prioritize roadmaps.
  • Applied AI and ML evaluation practices (precision/recall targets, phased rollout, monitoring) for risk-sensitive customer journeys.
  • Experienced in regulated environments and privacy-minded product delivery from GE HealthCare and American Express tenures.

Earlier Career

  • Educomp Solutions Ltd, Quality Analyst, 2009-2013
  • HCL Infosystems Ltd, QA Analyst, 2003-2005

Certification

Prompt Engineering for Generative AI by Ronnie Sheer!

Timeline

Product Manager - Post-Purchase Experience and Retail Fulfillment

Albertsons Companies
07.2021 - Current

QA Manager / Lead Software QA Engineer

Albertsons Companies
07.2020 - 07.2021

Quality Assurance Automation Lead

Levi Strauss & Co
05.2019 - 07.2020

QA Automation Engineer

American Express
04.2018 - 05.2019

QA Automation Engineer

GE HealthCare
08.2016 - 01.2018

Product Manager Certification (PMC) -

Product School

Bachelor's Degree - Computer/Information Technology Administration and Management

Delhi University

3 Years Diploma - Electronics and Telecommunication Engineering

Padmashri Dr. Vithalrao Vikhe Patil College of Engineering

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