Manjunath C
Bengaluru
Summary
Knowledgeable Cloud support Analyst bringing over 4 years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cloud Support Engineer
Accenture Solutions
Bengaluru
05.2021 - Current
- Provided technical support to customers on cloud-based applications and products.
- Resolved customer issues related to cloud infrastructure, data migration.
- Developed new solutions for cloud services in order to improve customer experience.
- Creating incidents for every instance and maintaining SLA and address customer issues on timely basis.
- Hands on experience on ticketing tools - BMC remedy and service now, Operational toolbox, Autotext, Opentext rightfax, Cisco anyconnect, Connect prod, etc
System Engineer
Cognizant Technology Solutions
Bengaluru
06.2020 - 04.2021
- Provided technical support to customers on cloud-based applications and products.
- Resolved customer issues related to cloud infrastructure, data migration.
Title/Position
DXC Technology India Pvt Ltd
Bengaluru
04.2019 - 04.2020
- Provided technical support to customers on cloud-based applications and products.
- Resolved customer issues related to cloud infrastructure, data migration.
Cyber Security Analyst-Intern
Cybervie Ionots Technologies Pvt. Ltd.
Bengaluru
- Experience on SOC using SIEM (Splunk)
- Knowledge of various security methodologies, processes & technical security solutions (firewall, intrusion detection systems, intrusion prevention systems, endpoint security, email security)
- Good Understanding of Security Risks and Vulnerability
- Knowledge of email analysis & malware analysis
- Review security related events, assessing risk and reporting
- Knowledge of OSI Model, TCP/IP Protocols, network, and network/security applications.
- Understanding of network protocols, network capture analysis tools such as Wireshark
- Understanding of Linux & windows operating system & OS event logging
- Experience in Log Analysis such as DNS, Firewall, Web server , IDS, Windows Events, AV logs etc
- Knowledge on common protocols such as HTTP, DNS, SMTP, SFTP, VPN, Firewall and its types, Proxy and its types, etc
- Understanding of Microsoft 365 defender
- Hands on experience Security monitoring using SIEM tool
- Knowledge on common protocols such as HTTP, DNS, SMTP, SFTP etc
- Understanding of Microsoft 365 defender.
Education
BE-CS - Computer Science
Reva University
Bengaluru12.2017
Skills
- SPLUNK
- EDR-M365 Defender
- C Programming
- Team Player
- Communication
- Leadership
- Interpersonal
- Mediation and diplomacy skill
- Time Management
- Network Security
- Technical Support
- Network Security Management
Languages known
- English, Full Professional Proficiency
- Kannada, Full Professional Proficiency
- Hindi, Professional Working Proficiency
- Telugu, Professional Working Proficiency
Accomplishments
Best performer in the team for the Month of September - 2021
Certification
Cybervie Certified Program in Cyber Security, Cybervie, Completed a course certification from Cybervie under the guidance of professional experts and SMEs. Learnt tools related to Cyber Security.
Timeline
Cloud Support Engineer
Accenture Solutions
05.2021 - Current
System Engineer
Cognizant Technology Solutions
06.2020 - 04.2021
Title/Position
DXC Technology India Pvt Ltd
04.2019 - 04.2020
Cyber Security Analyst-Intern
Cybervie Ionots Technologies Pvt. Ltd.
BE-CS - Computer Science
Reva University
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