Summary
Overview
Work History
Education
Skills
Websites
Certification
Quote
Timeline
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Manjunath Nagasomasundaram

Columbus,Indiana

Summary

IT Service Implementation || IT Support Operations || Software Engineering

Results-driven and tech-savvy IT Leader / IT Business Partner with 17 years of progressive and hands-on IT experience in the successful delivery of global Enterprise Application Management Services and large global support operations. Highly skilled in driving efficiency and effectiveness by developing, delivering, and supporting strategic plans.

  • Setting up and leading IT projects in the areas of enterprise application development, common solution design, share service model, 24X7 Enterprise Application Support (AMS) &ServiceDesk operations (Global support with >150 resources across geographies).
  • Experience in setting up and delivering L1, L2, and L3 support operations with shift left.
  • Expertise in negotiating multi-million support and project contracts from RFP to SOW for all types of engagements (Fixed bid, Milestone Managed services, T&M, etc.) and driving value through support health indicators and operational KPIs like SLA, OLA, MTTR, etc.
  • Experience in delivering Process-driven support operations for critical business processes (Supply chain and manufacturing) for high visibility and high-velocity plant and warehouse operations.
  • Continuous improvement in IT Operational excellence through Maturity model-based initiatives.
  • IT Business Relationship Management to understand priorities, create road maps, and convert them into value-driven IT solutions.
  • Demonstrated ability to find creative and cost-effective solutions to challenging problems to continuously optimize cost and enhance user experience.
  • Managing overall department budget of ~$12M in development and support operations. Possess Financial acumen that includes managing department budget, estimation, forecasting, and Annual Operation Plan (AOP) cycle.
  • Experience in vendor management(IT Suppliers, consultants), including value-based Delivery models, vendor commitments, and scorecards with tangible metrics to maximize Return on Investment (ROI) through continuous improvement.
  • Experience in identifying and reducing technical debt.
  • Hiring and developing Talent. Mentoring and Performance Management.
  • Well-versed with ITIL-based support operations and ITSM tools like ServiceNow.·
  • Excellent knowledge of the Oracle EBS ecosystem and its integration with various other applications in the IT landscape.
  • Experienced in leading agile development teams for software development.

Overview

17
17
years of professional experience
3
3
Certification

Work History

Software Engineering Leader – Digital Operations

Cummins Inc.
01.2023 - Current
  • Directed high-impact projects from conception to completion, consistently delivering on time and within budget constraints.
  • Department Budget planning and Annual Operating Plan (AOP). Acting Technology Business Manager for 5 departments as additional responsibility (~12 Mil)
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services.
  • Devised and implemented processes and procedures to streamline Digital Support operations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
  • Employee management – Hiring, career progression, performance Management and coaching
  • Business Relationship management with internal and external stakeholders for building strategic product road map and delivery plans.
  • Enforcing software engineering policies and practices for quality software product delivery
  • Reduced operational expenses by implementing cost-effective solutions and proactively monitoring budgetary allocation.

IT Manager - Delivery and Support

Cummins Inc.
02.2017 - 12.2022
  • Accountable for seamless delivery of global application support and operations for 27+ Oracle ERP Instances across Cummins.
  • Managed around ~120+ internal and AMS(Application Management Services) vendor resources in providing 24X7 L 1, L2, and L3 support service delivery and system uptime.
  • Led a global shared services IT Team responsible for End-to-end delivery of IT Solutions and integrations across Cummins to standardize and reduce tech debt.
  • Strategized and implemented global service Desk and chat services for ERP operations.
  • Employee management – Hiring, career progression, performance Management and coaching
  • Effective Release management and Transition management across Cummins Enterprise applications.
  • Streamlined processes through automation of routine tasks, increasing team productivity and reducing manual effort.
  • Oversaw IT department operations and training.
  • Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
  • Envisioned and created innovative solutions for complex problems as part of continuous improvement journey. Ex: Virtual chat agent, Support Operations Data Model
  • Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
  • Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
  • Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
  • Implemented and maintained technology and software budget through the Annual Operation Plan( ~12 million) for global support operations.
  • Managed vendor relationships for software and services procurement, ensuring quality products at competitive and negotiated prices.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Assisted in the development of long-term strategies to grow the department and resources.
  • Wrote strategic business plans(RFP, SOW) outlining theneed for departmental information technology resources.
  • Liaised with other departments to minimize network interruptions and possible downtimes.
  • Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
  • Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization's IT landscape.
  • Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
  • Understood key product management roadmap objectives and requirements to develop product technology strategy.
  • Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Proven ability to develop and implement creative solutions to complex problems.

Senior Project Manager - Techno Functional Consulting

Birlasoft
04.2014 - 02.2017
  • Key Highlights
  • Program deal value increased by 70% to 2 Mil.
  • Managed contract renewals and new business acquisition with no intervention by sales team
  • Gross Margin increased by 25%
  • SSP5 otherwise known as Shared Sourcing Services (SSS) is utilized by GE Infrastructure Businesses to purchase indirect material and direct Account Payables for both direct and indirect purchasing
  • It was Level 3 support and Development engagement for Aviation and transportation businesses for support, development, and implementation of technical enhancements and bug fixes on aperiodic basis and in functional implementation of New Businesses
  • Also, the project was to handle the R12 migration of Aviation Businesses from the existing 11i instance to R12 instance in a phased manner.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track
  • Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
  • Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Managed high-performance Delivery team of 20 consultants across onsite and offshore for delivering value added development and support services for client.
  • Project initiation and setting up of goals for each implementation and rollout of Oracle ERP suite SCM Modules.
  • Responsible for delivery of projects and support operations, adhering to timelines and contractual metric agreements (SLA, MTTR, RCA ticket reduction, stability, TAT, OLA etc.).
  • Driving Continuous improvement initiatives to increase stability while reducing cost.
  • Client management and overseeing Invoice & Billing.
  • Review Scope and work estimation for new enhancements.
  • Assisting client partner in proposal building and pre-sales activities.
  • Project plan preparation and execution for each implementation and Rollout.
  • with stakeholders.
  • Organizing weekly Implementation review meetings and tracking progress against plan.
  • Responsible for weekly, monthly, and quarterly AMS Status reporting and scorecard review meetings.
  • Leading IT critical incident triage, communication, and resolution.
  • Performance Management and coaching for Individual employees.
  • Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.

Project Manager

Birlasoft India Limited
11.2011 - 04.2014
  • Key Highlights
  • Managed transition from incumbent vendor team and handled a challenging implementation
  • Increased Deal value by 50% and Gross Margin by 30%
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Provided detailed project status updates to stakeholders and executive management.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Facilitated workshops to collect project requirements and user feedback.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Analyzed project performance data to identify areas of improvement.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.

Team Lead

Birlasoft India Limited
01.2009 - 10.2011
  • qLed cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Led Design, Development and Testing for all Technical Development activities.
  • Hand off from L2 team on RCA issues that require system fixes.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
  • Coached team members in techniques necessary to complete job tasks.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Technical Consultant

Birlasoft India Limited
10.2006 - 12.2008

  • Collaborated with stakeholders to transform client requirements into turnkey solutions.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Offered input for complex documents to support client-ready final versions.
  • Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
  • Designed and implemented data migration strategies, ensuring seamless transition between systems with minimal disruption to business operations.
  • Analyzed client business processes to propose optimal software applications for unique requirements.
  • Organized system operating procedures to strengthen controls.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Developed technical design documents as per requirements.
  • Coded Interface Packages and Set-up Procedures in compliance with GE Application standards and proprietary Tools.
  • Developed stored workflows, procedures, functions, Alerts, and packages as per the business functional requirements.

Education

MBA - Business Administration And Management

Sri Venkateswara University
India
06.2004

Bachelor of Science - Computer Science

Dravidian University
India
05.2002

Skills

  • Global IT Support and AMS operations
  • Program Portfolio Management
  • Vendor Management
  • Contract Negotiation
  • Financial Management including AOP and Budget Management
  • Strategic IT Leadership and Roadmap preparation
  • Shared Services Management
  • ITIL certified
  • Stakeholder Management
  • Change Management
  • Employee Development
  • Transition Management
  • Servant leader
  • SAFe Practitioner
  • Analytical Thinking
  • Incidents management
  • Agile project Leadership
  • Executive leadership
  • Continuous improvements
  • Conflict Resolution
  • Decision-Making
  • Enterprise Resource Planning(ERP)
  • Quality Assurance Controls
  • Project Management
  • Analytics and Metrics
  • Release Management

Websites

Certification

  • Certified Scrum Master (CSM) from Scrum Alliance
  • Certified SAFe 6 Agilist from Scaled Agile Inc
  • Cummins Leadership training
  • ITIL Foundation certification
  • Cummins Agile foundation training

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Software Engineering Leader – Digital Operations

Cummins Inc.
01.2023 - Current

IT Manager - Delivery and Support

Cummins Inc.
02.2017 - 12.2022

Senior Project Manager - Techno Functional Consulting

Birlasoft
04.2014 - 02.2017

Project Manager

Birlasoft India Limited
11.2011 - 04.2014

Team Lead

Birlasoft India Limited
01.2009 - 10.2011

Technical Consultant

Birlasoft India Limited
10.2006 - 12.2008

MBA - Business Administration And Management

Sri Venkateswara University

Bachelor of Science - Computer Science

Dravidian University

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Manjunath Nagasomasundaram