Manllelynne Rojas
Queens
Summary
Organized Patient Service Representative with 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Capable of providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist
Select Employment Services Inc
11.2022 - Current
- Offered simple, clear explanations to help patients and families understand hospital policies and procedures.
- Handled customer service inquiries in person, via telephone and through email.
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Processed payments using cash and credit cards, maintaining accurate records of transactions
- Entered patient demographic and insurance data into electronic medical record system
- Filed and maintained patient records in accordance with HIPAA regulations.
- Balanced deposits and credit card payments each day.
- Disbursed petty cash by recording entries and verifying documentation.
- Prepared and submitted monthly billing reports to management for financial overview
- Generated monthly billing and posting reports for management review.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
Patient Care Representative
Summit Health Management LLC
09.2019 - 11.2022
- Answered phone promptly and directed incoming calls to correct offices.
- Helped office staff prepare reports and presentations for internal or patient-related use.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy patients.
- Corresponded with patients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Trained new personnel regarding company operations, policies and services.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Managed patient registration process, confirming data accuracy and completeness
- Worked with patients and families to develop future plans and discuss care actions.
Secretary
JAD Services (Internship)
01.2016 - 02.2020
- Answered multi-line phone system and greeted callers enthusiastically.
- Organize tax works professional along with answering questions
- Prepared personal documents for clients
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Recorded daily financial transactions using Quickbooks and handled payments of accounts
- Reviewed and balanced daily bank deposits and deposit report.
- Recorded daily financial transactions using Quickbooks and handled payments of accounts.
- Recorded expenses and maintained accounting records.
Education
High School Diploma -
Queens Technical High School
Long Island City, NY06.2017
Skills
- Excellent interpersonal communication
- Incredible customer service
- Ability to work under pressure
- Verifying Eligibility
- Critical thinking skills
- Ability to learn skills quickly
- Front Desk Operations
- Multitask
- Patient Greeting
- Spanish Fluency
- Billing and Payment Processing
- Appointment Confirmation
- Organization Skills
- Ability to effectively manage my time and prioritize tasks
- Patient Registration
- AthenaHealth
- Microsoft Word
- Microsoft Office
- NetHealth
- PowerPoint
- Outlook
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Patient Service Specialist
Select Employment Services Inc
11.2022 - Current
Patient Care Representative
Summit Health Management LLC
09.2019 - 11.2022
Secretary
JAD Services (Internship)
01.2016 - 02.2020
High School Diploma -
Queens Technical High School
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