Mannan Singh
South Ozone Park,NY
Summary
Proven leader and dedicated professional, adept in mobility assistance and customer service management, significantly enhanced passenger experience at Unifi Services. Skilled in safety awareness and effective communication, consistently ensured seamless service delivery. Excelled in training peers and improving operational efficiency, demonstrating exceptional adaptability and teamwork.
Overview
2
2
years of professional experience
Work History
A/c Lead as a Wheelchair Agent
Unifi Services ( Ermc )
01.2023 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.
- Upheld strict compliance with security protocols while escorting passengers through secure areas of the airport.
- Collaborated with ground staff to ensure seamless coordination of services for passengers requiring special assistance.
- Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
- Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
- Contributed to a positive airport environment by consistently maintaining a professional demeanor and engaging in respectful communication.
Cashier
Bp Gas Station
12.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Shift Leader
McDonald's
11.2022 - 02.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Diploma -
John Adams High School
Ozone Park, NY06.2024
Skills
- Wheelchair Navigation
- Disability Awareness
- Safety awareness
- Professionalism and Courtesy
- Cross-cultural sensitivity
- Customer Service Management
- Cash Management
- Security Screenings
- TSA Collaboration
- Special Needs Support
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Emotional Support
- Certified bilingual
- Self Motivation
- First Aid care
- Interpersonal Communication
- Mobility Assistance
- Continuous Improvement
- Analytical Skills
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
A/c Lead as a Wheelchair Agent
Unifi Services ( Ermc )
01.2023 - Current
Cashier
Bp Gas Station
12.2022 - 05.2023
Shift Leader
McDonald's
11.2022 - 02.2023
Diploma -
John Adams High School
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