Mannette Griggs
Mikado,MI
Summary
Resourceful Customer Care Associate recognized for high productivity and efficient task completion. Specialize in effective communication, conflict resolution, and time management skills. Excel in active listening, empathy, and patience to provide exceptional customer service. Navigate challenging customer interactions with calm professionalism, ensuring positive outcomes.
Overview
2
2
years of professional experience
Work History
Customer Care Associate
Wellvance
10.2024 - Current
- Managed high volume of incoming calls and face-to-face inquiries from consumers and guardians, effectively de-escalating situations.
- Greet consumers, guardians, and vendors in a positive and professional manner.
- Established and maintained productive relationships with consumers, guardians, management, community partners, coworkers, and support staff to enhance service delivery.
- Act as an advocate for the protection of all rights afforded to the recipients via Mental Health Code by providing information and access related to the Office of Recipients Rights.
- Apply knowledge of day to day operations and specific services/resources provided within each program.
- Design, create, distribute and manage flyers, newsletters, general agency correspondence, reports and consumers data entry.
- Prepare and follow protocol and record formal and informal meeting minutes to be distributed ro proper audience per instructions.
- Maintained current listings of community resources available for individuals in need. for those in need.
Education
Wellington High School
Wellington , FLASkills
- Recipient rights
- HIPAA compliance
- Data entry
- Meeting documentation
18 yrs of Direct Care Professional
- I have over 20 years of working with people with Development mental disabilities. I have worked in homes with individuals all with different levels of needs ranging from total care to teaching life skills. Following programs and plans developed by individuals team. And agency policies. Keeping in regard to agency beliefs.
Timeline
Customer Care Associate
Wellvance
10.2024 - Current
Wellington High School