Summary
Overview
Work History
Education
Skills
Awards
Timeline
StoreManager
EMMANUEL Ukutegbe

EMMANUEL Ukutegbe

Aitkin,MN

Summary

Gifted District Manager with excellent team building and leadership abilities honed over 25-year industry career.

Currently managing $33,000,000 retail assets.

Delivers high-quality service and consistent business results with resourceful management of routine and complex challenges. Achieves short- and long-term objectives with successful strategic planning and performance optimization. Risk management Risk mitigation Employee training Budget coordination Loss prevention Inventory control Microsoft Word KPI tracking Time management

Overview

23
23
years of professional experience

Work History

District Manager

Dollar General
Aitkin, MN
09.2022 - Current
  • Drove district growth through program quality, sales initiatives and customer service.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Maximized branch revenue by optimizing daily operations.
  • Prepared locations for audits by analyzing marketing and inventory reports.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
  • Cultivated positive rapport with associates and team leadership.
  • Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
  • Strategized business operations, merchandising strategies and personnel moves.
  • Resolved customer complaints regarding sales and service.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Directed and coordinated products, services and sales activities.
  • Supported sales team members to drive growth and development.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Conducted market research and reported on competitors.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Prepared budgets and approved budget expenditures.
  • Gained market share in new sales performance through aggressive team training.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Developed and significantly grew assigned territory [Number]% within first year.

General Manager

Basspro Shops & Cabela's TMBC
Brainerd, MN
01.2016 - 02.2022
  • Deployed solid promotional and budget control strategies to achieve revenue and profit targets
  • Implemented successful training and recognition programs to boost employee morale and reduce turnover
  • Protected assets, set access policies, and monitored security to structure operations and maximize strengths
  • Resolved employee, customer, and vendor issues using strong mediation and problem-solving techniques
  • Developed business plan to deliver top-notch service and memorable customer service experiences
  • Trained high-performing team, managed budgets and set goals to drive business operations
  • Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions
  • Maintained optimal employee coverage for business needs with well-prepared team schedules
  • Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
  • Eliminated waste at various levels, regularly reviewing team activities and records to spot and resolve problems
  • Directed 12-member administrative and technical staff handling business finances, customer contact, and recordkeeping
  • Enhanced operations with new and improved procedures, targeting underperforming areas and systematic weaknesses.

District Manager

Joe's Crab Shack
Houston, TX
01.2014 - 01.2016
  • Analyzed key metrics and developed actionable solutions to close gaps, reduce operational deficiencies, and financial risks
  • Evaluated operational reports and financial data to monitor district operations
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  • Recruited, hired, and onboarded district staff and implemented initiatives to maintain low turnover rate
  • Executed well-coordinated promotional strategies and waste-reduction initiatives to boost profits
  • Built and maintained successful teams, directing, motivating, and disciplining staff
  • Balanced company profitability, growth, and market share with current operation and trend data to make decisions
  • Monitored operations to check and enforce regulatory and procedural compliance
  • Developed managers into successful leaders through training and hands-on support
  • Oversaw employee training and staff management tasks
  • Met customer demands by tracking market changes and adapting strategies to match
  • Directed staff management, task delegation, merchandising, and customer service
  • Managed daily workloads by organizing effective schedules and delegating tasks
  • Cultivated trust, empowerment, and personal accountability virtues to build successful business cultures
  • Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates
  • Controlled labor costs by streamlining workflows based on expected demands
  • Maximized employee performance with effective training and close mentoring.

General Manager

Bj's Restaurant and Brewhouse
Sugarland, TX
06.2009 - 01.2014
  • Protected assets, set access policies, and monitored security to structure operations and maximize strengths
  • Implemented successful training and recognition programs to boost employee morale and reduce turnover
  • Deployed solid promotional and budget control strategies to achieve revenue and profit targets
  • Coordinated vendors and monitored demand to manage and promote special events
  • Delegated tasks and organized staff schedules to close gaps and maximize financial results
  • Tracked trends and aligned strategies to improve business operations
  • Developed business plan to deliver top-notch service and memorable customer service experiences
  • Trained high-performing team, managed budgets and set goals to drive business operations
  • Resolved employee, customer, and vendor issues using strong mediation and problem-solving techniques
  • Increased employee skills and customer satisfaction with implementation of successful training program
  • Maintained optimal employee coverage for business needs with well-prepared team schedules
  • Increased business [Number]% with improved marketing and promotional strategies diversified across multiple channels
  • Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets
  • Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses
  • Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
  • Directed [Number]-member administrative staff handling business finances, customer contact, and recordkeeping
  • Eliminated waste at various levels, regularly reviewing team activities and records to spot and resolve problems
  • Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions
  • Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues
  • Spearheaded business expansion across [Location], including overseeing new construction and building retrofits.

Assistant General Manager of Operations

The Cheesecake Factory
Oklahoma City, OK
06.2004 - 05.2009
  • Supported operation objectives and daily tasks with resourceful problem-solving and sound management of challenges
  • Participated in development of program and process improvements
  • Managed over 80 employees
  • Maintained robust tracking and reporting systems, keeping senior leadership informed of business trends
  • Prepared employees for operational changes with informative team meetings and clear directives
  • Directed facility maintenance, overseeing internal teams and contracting outside vendors for complex requirements
  • Oversaw processing of diverse operational paperwork, including employee documentation and purchasing approvals
  • Organized efficient calendars, balancing worker loads with customer demands
  • Cultivated customer-focused environment, empowering employees to solve routine issues and personally handling escalated problems
  • Audited and maintained inventories, supplies, and equipment
  • Protected employees with regular safety inspections covering protective equipment and operational procedures
  • Maintained optimal employee coverage for business needs with well-prepared team schedules
  • Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets
  • Eliminated waste at various levels, regularly reviewing team activities and records to spot and resolve problems
  • Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
  • Spearheaded business expansion across Oklahoma,Missouri and Texas, including overseeing new construction and building retrofits
  • Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.

Independent Business Owner

M&M Resources LLC DBA Golden Corral
Moberly, MO
04.2001 - 05.2004
  • Adapted business operations for changing demands based on knowledge of industry and market trends
  • Oversaw company finances with well-organized accounting system and strong financial controls for meeting budget targets
  • Rooted out process bottlenecks and improper activities with regular reviews of employee work and business systems
  • Maintained high customer satisfaction ratings with well-trained, empowered team taught to go above- and-beyond with service
  • Promoted group achievements for business success and elevated team performance.

Education

Bachelor of Science -

Lagos State University
06.1990

Skills

  • Information Analysis
  • Financial Oversight
  • Budgeting Skills
  • Performance Oversight
  • Proposal Development
  • Workforce Development
  • Vendor Management
  • Staff Supervision
  • Client Relationship Building
  • Organizational Analysis
  • Budget Management
  • Sales Forecasts
  • Policies and Procedures
  • Strategic Planning
  • Projections Development
  • Goal Setting and Performance Metrics
  • Action Plans
  • Human Resource Management
  • Operations Improvements
  • Operations Oversight
  • Recruiting and Hiring
  • Project Planning
  • Conflict Management
  • Decision Making
  • Customer Service
  • Problem-Solving
  • Staff Training and Development
  • Salesforce Software
  • Verbal and Written Communication
  • Google AdWords
  • Sales Orientation
  • Sales Records Management
  • Sales Statistics Analysis
  • Shipping and Receiving Oversight
  • Relationship Building
  • Budgeting and Expenditures
  • Bid Request Management
  • Operational Records Review
  • Time Management
  • Sales Projections
  • Performance Evaluations
  • Sales Program Coordination
  • Networking Events
  • Team Recruiting and Onboarding
  • Customer Complaint Resolution
  • Customer Trend Analysis
  • Product and Service Promotion
  • Operating Procedures and Policies
  • Sales Quota Management
  • Advertising Campaigns
  • Market Trend Analysis
  • Price Schedules
  • Profitability Assessments
  • Detail-Oriented
  • Interdepartmental Collaboration
  • Discount Rate Requirements
  • Problem Solving

Awards

  • Recognized as top recruiter for Houston Super Bowl volunteer recruitment.
  • Top 5 Manager in the country for BJs Restaurants.
  • Recognized as number one in the Region and number five in the Division current role.

Timeline

District Manager

Dollar General
09.2022 - Current

General Manager

Basspro Shops & Cabela's TMBC
01.2016 - 02.2022

District Manager

Joe's Crab Shack
01.2014 - 01.2016

General Manager

Bj's Restaurant and Brewhouse
06.2009 - 01.2014

Assistant General Manager of Operations

The Cheesecake Factory
06.2004 - 05.2009

Independent Business Owner

M&M Resources LLC DBA Golden Corral
04.2001 - 05.2004

Bachelor of Science -

Lagos State University

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EMMANUEL Ukutegbe