Sara Lagonegro
Burbank,CA
Summary
Dependable, successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Bottle Server
Apt. 200
04.2024 - Current
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
VIP Bottle Server
DLS/Live Nation
11.2023 - 08.2024
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Contributed to increased sales by effectively upselling premium products and offering tailored recommendations.
- Streamlined operations with diligent inventory management and timely restocking of necessary supplies.
- Ensured guest satisfaction, addressing concerns promptly and professionally.
Cocktail Server
DLS
08.2023 - 11.2023
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Always in the top 3 grossing servers per shift
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Yakumi Sushi/IDG
07.2022 - 06.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Skills
- Schedule and calendar management
- Strong verbal and written communication
- Relationship building
- Cash Handling
- Guest Interaction
- Customer Care
Timeline
Bottle Server
Apt. 200
04.2024 - Current
VIP Bottle Server
DLS/Live Nation
11.2023 - 08.2024
Cocktail Server
DLS
08.2023 - 11.2023
Server
Yakumi Sushi/IDG
07.2022 - 06.2023
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