Manny Arevalo
White Plains,NY
Summary
Dynamic, results-oriented professional committed to driving company growth and development while advancing career goals. Proven ability to leverage skills effectively, fostering success and innovation within a collaborative team environment. Dedicated to continuous improvement and excellence, ensuring alignment with organizational objectives. Eager to contribute to achieving the company's vision and fostering a culture of success.
Overview
30
30
years of professional experience
Work History
IT Technical Support Analyst
New York Medical College
Valhalla, NY
12.2015 - Current
- Achieved successful migration from Windows 10 to Windows 11, ensuring complete data transfer with zero data loss. Enhanced system functionality and user experience through expert coordination of migration processes. Optimized transition strategies, resulting in improved operational efficiency and reduced downtime.
- Executed full transition from computer domain to Intune services to enhance device management.
- Configured and prepared new laptops and desktops for deployment within Microsoft Intune to enhance device management.
- Implemented processes to verify customer data compliance with Okta and uphold HIPAA regulations.
- Facilitated timely resolution of hardware, software, networking, and technology-related challenges by evaluating and triaging user inquiries from various communication channels including telephone, voicemail, email, and in-person.
- Investigated and analyzed user support challenges to enhance efficiency in problem resolution processes.
- Recorded and analyzed incoming calls to facilitate prompt and effective responses to customer inquiries.
- Enhanced knowledge base by integrating essential resolution information and standardizing procedures for efficient reference.
- Administered local and remote technical support for end users and students, maintaining operational efficiency across a diverse network of over 3000 devices.
- Diagnosed and enhanced wireless 2.4G/5G components to elevate connectivity performance.
- Executed system imaging for both new and legacy platforms, adhering to established Windows 10 requirements.
- Diagnosed hardware and software issues to facilitate efficient PC rebuilds and data restoration.
- Facilitated technical support for EMR/EHR systems, addressing the needs of 1500 medical practices to enhance operational efficiency.
- Coordinated installation processes for various medical software applications based on specific end-user requirements.
- Facilitated printer installation to ensure operational continuity after hardware or software malfunction.
- Utilized GoToAssist and Bombard for efficient remote troubleshooting and technical support.
- Applied comprehensive knowledge of Microsoft Office and Windows operating systems to improve operational efficiency and user satisfaction.
- Demonstrated capacity to operate autonomously while aligning with end user needs and expectations.
- Assisted in removing viruses, malware, and unnecessary Windows 10 applications using PowerShell scripts. Supported data backup and disaster recovery efforts.
- Utilized knowledge base to address and rectify technical hardware and software challenges, ensuring operational continuity.
Computer Operation Support\Network Assistant Administrator
Cambridge University Press
West Nyack, NY
11.2001 - 12.2015
- Collaborated with production teams to identify and address technical challenges, ensuring optimal equipment performance.
- Executed repair and maintenance tasks for printers, monitors, scanners, and hardware/software to ensure operational efficiency.
- Oversaw installation of new software and upgrades on servers and workstations. Managed monthly and yearly backup schedules to ensure data integrity. Directed virus scanning processes and automated Microsoft Windows updates for enhanced system security.
- Achieved efficient deployment of new desktops and laptops through effective installation and configuration. Facilitated application installations and hardware requests to optimize user experience. Created reliable computer images for each PC with Ghost software, enhancing system recovery capabilities.
- Facilitated resolution of user issues by providing expert assistance on a range of applications, including legacy systems and current software solutions.
- Established and verified equipment setup for employee use, focusing on correct installation of cables and operating systems to enhance operational efficiency.
- Conducted daily monitoring of backup systems and configured new backup schedules across different versions of Veritas Exec software to ensure data integrity.
- Established and maintained scheduled backups to ensure system reliability and performance optimization.
- Oversaw troubleshooting processes for diverse system components and software. Diagnosed and rectified issues efficiently. Delivered comprehensive reports on problems and resolutions to supervisor.
- Achieved seamless computer setup and troubleshooting for staff and consultants, enhancing operational efficiency. Delivered effective wired and wireless network configurations, improving connectivity. Resolved technical issues through remote support, minimizing downtime. Streamlined printer setup and virus removal processes, ensuring optimal performance. Executed software and hardware upgrades, enhancing system capabilities. Facilitated reliable data backup and recovery, safeguarding critical information. Completed imaging of drives, ensuring data accessibility.
- Executed comprehensive migration of desktop infrastructure to new networked PC domain to enhance operational efficiency.
- Conducted monthly maintenance of workstations and servers to ensure optimal performance.
- Assisted in preparing documentation for error log files. Maintained records of computer inventory and tracked service contract support.
- Conducted comprehensive end-of-day operations on VMS Alpha and various Windows and AS-400 systems to ensure system integrity and reliability.
- Conducted routine assessments and troubleshooting to maintain peak performance of computer systems.
- Managed credit card transaction processes and systematically recorded all related activities in a transaction log.
- Facilitated training sessions to enhance non-technical users' understanding of hardware and software applications.
- Developed comprehensive documentation of daily operations and night procedures to streamline processes. Provided guidance and support to night operator, fostering a collaborative work environment. Implemented best practices to improve operational effectiveness during night shifts.
- Analyzed and resolved log errors reported by end-users to enhance system reliability and user satisfaction.
ASSISTANT COORDINATOR
MERCY COLLEGE
Dobbs Ferry, NY
08.1999 - 10.2001
- Oversaw daily coordination of personnel activities to enhance operational efficiency.
- Executed precise downloading and uploading of federal student documents, ensuring accuracy and timeliness.
- Facilitated thorough review and validation of student records to ensure compliance with Title IV eligibility requirements.
- Managed financial aid downloads from HESC to ensure accurate account updates for students.
- Coordinated with direct lending institutions to process and verify student loans, ensuring compliance with regulatory standards.
- Conducted comprehensive interviews to guide students through loan consolidation processes and ensure compliance.
- Assisted in onboarding new financial aid software for staff training. Supported personnel in understanding software functionalities. Facilitated training sessions to enhance user proficiency.
- Collaborated with financial institutions to track and verify loan application progress for all students.
Lab Technician
Westchester Community College
Valhalla, NY
01.1996 - 04.1999
- Assisted the technician with the installations of software, modems and drives
- Tested software and computer equipment prior to go a live
- Provide technical and telephone support to correct software and hardware problems
- Assisted with the repair of computers on site and for existing faculties and maintenance of the documentation, RISC/6000
- Perform upgrades on existing computers
- Assisted students with any questions related to any applications at the computer lab and programs assignments.
Education
MBA - Computer Information System
Pace University
Pleasantville, NY12-2028
Bachelor of Science - Computer Information System
Mercy College
Dobbs Fer12.2001
Skills
- Proficient in multiple Windows operating systems
- Experienced with various data analysis tools
- Proficient in Java, C, C, Cobol, Pascal, and Visual Basic 60
- Knowledge of LAN and wireless standards 80211 B/G
Timeline
IT Technical Support Analyst
New York Medical College
12.2015 - Current
Computer Operation Support\Network Assistant Administrator
Cambridge University Press
11.2001 - 12.2015
ASSISTANT COORDINATOR
MERCY COLLEGE
08.1999 - 10.2001
Lab Technician
Westchester Community College
01.1996 - 04.1999
MBA - Computer Information System
Pace University
Bachelor of Science - Computer Information System
Mercy College