Manuel Delatorre

• In my role at Stance Health Solutions, I effectively managed customer service operations, focusing on data accuracy and patient coordination. By collaborating with healthcare facilities, I streamlined processes that led to a notable decrease in wait times and a marked improvement in patient satisfaction. My journey from Intake Coordinator to Customer Care Supervisor reflects my commitment to growth and leadership within the organization. In my role at Stance Health Solutions, I effectively managed customer service operations, focusing on data accuracy and patient coordination. By collaborating with healthcare facilities, I streamlined processes that led to a notable decrease in wait times and a marked improvement in patient satisfaction. My journey from Intake Coordinator to Customer Care Supervisor reflects my commitment to growth and leadership within the organization.

• Analyzed financial data to identify trends and areas for improvement in revenue processes.
• Managed large datasets, enhancing operational workflows and data accuracy.
• Collaborated with healthcare facilities to streamline patient service coordination, significantly reducing wait times.
• Progressed from RCA to Altamed Customer Care Supervisor, demonstrating leadership and growth.

• • Led programs that supported children with disabilities, enhancing their community inclusion and independence.
• • Facilitated effective communication among families, fostering a supportive environment.
• • Maintained detailed behavioral data to tailor interventions, improving individual outcomes.
• • Collaborated with Jay Nolan Community Services, a dedicated organization focused on empowering individuals with disabilities.

• I worked as a Footwear Sales Associate at Dick's Sporting Goods, where I was responsible for assisting customers with their footwear needs. My role involved providing expert advice on the selection, fitting, and maintenance of various types of athletic and outdoor footwear, as well as ensuring a positive and memorable customer experience.
• In addition to my sales duties, I also maintained a clean and organized sales floor, stocked inventory, and processed sales transactions accurately and efficiently. I consistently met and exceeded sales targets, demonstrating my ability to identify customer needs and recommend appropriate products and accessories.
• Overall, my experience as a Footwear Sales Associate at Dick's Sporting Goods allowed me to develop strong customer service skills, product knowledge, and sales techniques that would be valuable in any retail setting.

• Coordinated transportation logistics to ensure timely deliveries across multiple locations.
• Dispatched drivers efficiently while prioritizing calls to maximize operational effectiveness.
• Provided detailed reports and data analysis to monitor and improve operational performance.