Emmanuel Pantoja
Chicago,IL
Summary
Quality control specialist with strong expertise in maintaining high standards and ensuring compliance with industry regulations. Proven ability to lead teams, adapt to changing requirements, and deliver results. Skilled in problem-solving, process improvement, and quality assurance. Known for strong leadership, reliability, and effective communication.
Overview
12
12
years of professional experience
Work History
QC/Shrink Lead
Misfits Market
09.2023 - Current
- Evaluated team performance regularly, providing constructive feedback and coaching for continuous skill improvement.
- Supported audits and led teams to fully investigate quality control processes and root out negative variances.
- Managed training and supervision
- Supervised ongoing daily production phases.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Created and implemented strategies for improving operational efficiency and accuracy.
Sales Associate/Delivery Supervisor
Gordon Food Service
08.2019 - 07.2023
- Receiving and unloading.
- Attending guests matters both in person and on the phone.
- Assuring meats and fruits met our quality demand.
- Ensured all deliveries were sent in the appropriate time limit.
- Helped customers locate products and checked store system for merchandise at other sites.
Machine Operator
Ferrara Candy
02.2022 - 04.2022
- Check production schedule to determine the variety and quantity of products to cook.
- Identify ingredients and equipment needed for each production run.
- Feed cooker with raw materials such as starch, liquid flavors, sugar, corn syrup and gelatin to cook mixed products.
Line Lead
Imperfect Produce
01.2019 - 08.2019
- Coordinated with Inventory to assure all products were accounted for.
- Trained and supervised a handpicked team of 10.
- Ran a fast paced assembly line.
- Packed and loaded over 1000 boxes a shift.
Seasonal Picker/Shipping and Receiving
Toynk Toys
09.2017 - 01.2019
- Company Overview: www.toynk.com
- Stocked up on millions of products from collectibles to costumes Made sure items were properly packaged and later processed to be shipped.
- Followed warehouse safety rules by maintaining a cleanliness work area.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Pulled orders quickly to maintain demanding productivity goals.
Line Cook/Supervisor
Popeyes
09.2014 - 06.2016
- Prepares all foods in accordance to the standard recipes and special requests by the guest.
- Checks and controls the proper storage of product and portion control.
- Maintain overall cleanliness.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Stocker
Carsons
10.2012 - 11.2013
- Greeting customers, responding to questions, improving engagement with merchandize and providing outstanding customer service.
Education
Associate of Applied Science -
Wright
Chicago, IL02-2014
High School Diploma -
Reavis
Burbank, IL05-2011
Skills
- Warehouse equipment
- Quality Assurance Techniques
- Documentation Review
- Quality Control Expertise
- Corrective Actions
- Advanced Computing
- Customer Focus
- Product Inspection
- Visual Inspection
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Electronics and Circuit Building
- Historical Exploration
- Avid Reader
Timeline
QC/Shrink Lead
Misfits Market
09.2023 - Current
Machine Operator
Ferrara Candy
02.2022 - 04.2022
Sales Associate/Delivery Supervisor
Gordon Food Service
08.2019 - 07.2023
Line Lead
Imperfect Produce
01.2019 - 08.2019
Seasonal Picker/Shipping and Receiving
Toynk Toys
09.2017 - 01.2019
Line Cook/Supervisor
Popeyes
09.2014 - 06.2016
Stocker
Carsons
10.2012 - 11.2013
Associate of Applied Science -
Wright
High School Diploma -
Reavis
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