MANNY MUNOZ
Torrance,California
Summary
Competitive and persuasive Sales Management Specialist with over 20 years of experience in consultative selling. History of success in driving revenue and increasing product visibility through creative marketing and sales strategies. Offer excellent communication, negotiation, and interpersonal skills. A proven closer with excellent capacity to develop rapport with clients and offer valued solutions.
Overview
29
29
years of professional experience
Work History
Campus Admissions Representative
Universal Technical Institute Inc
Long Beach
10.2022 - Current
- Advised students throughout admissions process and assisted with questions or concerns about completing and submitting specific forms and documents.
- Highlighted campus amenities and features by directing campus tours
- Thoroughly reviewed admissions applications and evaluated credentials to approve students for enrollment.
- Assisted prospective students with the admissions process by providing guidance and answering questions.
- Conducted group information sessions for potential students and their families.
- Responded promptly to all requests from current or potential students regarding admissions policies or procedures.
- Maintained accurate records of student applications and documents.
- Managed incoming inquiries from prospective students via phone calls, emails, text messages or social media platforms.
- Analyzed data related to enrollment trends and student demographics.
Executive Admissions Representative
International Education Corporation
Gardena, CA
08.2018 - 10.2022
- Meet with potential students to determine acceptance into the school program of choice
- Go over student's applications verifying information when necessary
- Assist prospective students in choosing a course of study by discussing their interests and abilities
- Compile all necessary paperwork and applications and begin a student file
- Work with other College Admissions Representatives in strategies to run an efficient department that is best for the school and students alike
- Assist recruiters by offering admissions information in written form to be distributed to potential students
- Work closely with financial aid representatives in applications process.
Travel Agent
AAA Travel
Rancho Palos Verdes, CA
10.2014 - 01.2017
- Promoted to start up Travel Department at new branch within 6 months of hire
- Admirable reputation of working competently in a team environment
- Possess strong sense of urgency as well as flexibility to change and adapt whenever desired
- Unbeatable ability to multi-task during peak seasons and anticipates client needs through refined listening skills
- Well-versed in providing technical support and assisting clients using the company's travel reservation system
- Knowledge of best practices within the travel industry and solid background in Foreign Independent Travel.
Travel Agent
AAA
Inglewood/Ladera
- Functioned in various aspects of travel sales; served as a travel consultant, salesperson and effective mediator between customer and travel/hospitality services
- Adept at client counseling: Front-end and back-end sales of travel/vacation package deals
- Established customer base and groups of veteran clients
- Interviewed clients to assess needs and preferences regarding desired destinations
- Estimated cost of trip, including transportation and accommodations
- Assisted clients in managing their budget and offered them travel plans accordingly
- Processed clients' office payments
- Made flight arrangements, booked hotels and transportation for the clients in advance
- Organized the ground arrangements for the clients, reducing delays in travel.
Caregiver
Los Angeles, CA
04.2013 - 07.2014
- Provided health and home assistance for sister
- Negotiated contracts with local university hospital and media application developer for sister to be the face of Breast Cancer Awareness Application
- Utilized Social Media and GoFundMe.com to raise over $15,000 in less than two weeks to cover patient's medical bills and spread public awareness of disease.
Director of Admissions
Intercoast College
Los Angeles, CA
02.2011 - 04.2013
- Tasked with turnaround of a campus with downward admissions trends, eventually increasing student admissions by 200%
- Developed strategic vision and goals, analyzed profit loss, and built and implemented a turnaround plan
- Assisted in hiring, training, motivating, and assisted in the managing of a new administrative team.
Field Marketing Manager
Palma Imports
Gardena, CA
03.2008 - 01.2011
- Spearheaded an email marketing campaign responsible for over 80% of service clients
- Orchestrated corporate re-branding campaign including legal name change, new logo, new website and marketing materials, internal and external messaging, and internal communications coaching
- Collaborated with sales team, directors, and Latin American marketing team to help expand business overseas
- Created marketing materials including corporate website content, sales presentations, and corporate sales collateral
- Increased market share by 113% over the course of one year.
- Built and fostered effective long-range working relationships with franchisees, distributors, vendors and corporate staff members.
- Hired, trained and directed field teams and drove field marketing campaigns to meet established goals.
- Interfaced with industry and professional organizations to increase brand awareness and expand networking opportunities.
Master Executive Enrollment Advisor
ITT Technical Institute
Torrance, CA
09.2000 - 02.2008
- Developed and supervised undergraduate and high school advisors in the execution of company and campus business plans
- Closed 95% of all deals, reduced turnover, and increased productivity of admissions representatives
- Managed student recruitment efforts including recruiting, hiring, training and motivating staff to achieve enrollment objectives
- Created and managed spending budget
- Subject matter expert on recruitment matters such as performance, lead management, and representative evaluation.
Director of Public Relations and Community Affairs
California Consumer Credit
Los Angeles, CA
09.1998 - 05.2000
- Developed a Public Relations Department within 6 months of hire; Branded the organization throughout the Latino community leading to an increase in clientele and customer retention
- Increased sales by 250%
- Implemented curriculums to help raise the level of financial literacy in the Latino community via radio shows, television appearances, PSA and educational workshops through workforce EDD.
Debt Resolution Specialist
Law Offices of Gary A. Laff / Golden Credit Debt Services
Los Angeles, CA
05.1995 - 08.1998
- Negotiated large dollar settlements with financial institutions and credit card companies
- Managed a team of 5 employees in debt consolidation, financial arbitration and settlement operations
- Mediated disputes between clients, creditors and the Credit Reporting agencies
- Designed a Marketing plan for the Latino community that would generate more sales and open a new flow of customers.
Education
Master of Business Administration -
ITT Technical Institute
01.2007
Bachelor of Science in Business Management -
ICT College
01.1998
Skills
- Prospecting
- Business Development
- Cold Calling
- B2B
- Quota
- Direct Sales
- CRM Software
- Market Analysis
- Student Recruiting
- Knowledge of networking
- Sales background
- Networking abilities
- Team Collaboration
- Questionnaire Assistance
- Unbiased Interviewing
- Data Review and Analysis
- Computer Skills
- Problem-Solving
- Telephone Etiquette
- Interpersonal Communication
- Continuous Improvement
- Time Management
- Recordkeeping
- Reliability
- Customer Service
Timeline
Campus Admissions Representative
Universal Technical Institute Inc
10.2022 - Current
Executive Admissions Representative
International Education Corporation
08.2018 - 10.2022
Travel Agent
AAA Travel
10.2014 - 01.2017
Caregiver
04.2013 - 07.2014
Director of Admissions
Intercoast College
02.2011 - 04.2013
Field Marketing Manager
Palma Imports
03.2008 - 01.2011
Master Executive Enrollment Advisor
ITT Technical Institute
09.2000 - 02.2008
Director of Public Relations and Community Affairs
California Consumer Credit
09.1998 - 05.2000
Debt Resolution Specialist
Law Offices of Gary A. Laff / Golden Credit Debt Services
05.1995 - 08.1998
Travel Agent
AAA
Master of Business Administration -
ITT Technical Institute
Bachelor of Science in Business Management -
ICT College
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