Manny Padilla
Culver City,CA
Summary
Dynamic Event Operations Director with a proven track record at The Sun Rose West Hollywood, enhancing revenue by 10% annually. Expert in staff management and cost controls, leveraging skills in Excel and Salesforce to optimize workflows. Adept at fostering team collaboration and delivering exceptional guest experiences through strategic planning and execution.
Overview
19
19
years of professional experience
Work History
Director of Event Operations
The Sun Rose West Hollywood
08.2021 - Current
- Completed daily operations of Restaurant and Event spaces.
- Ordered equipment utilized for Banquet Events while maintaining monthly budgets.
- Worked closely with department executives to ensure the success of each event.
- Opened and formulated hotel operations in the banquet event department and Restaurant department.
- Increased revenue within the hotel by 10 percent each year.
- Worked on various projects that improved overall functions of the hotel.
Banquet Manager
Hotel Indigo Downtown LA
03.2017 - 08.2021
- Created and issued work orders to be completed by engineering departments
- Scheduled union employees by business demands.
- Created table set diagrams using excel format to ensure the fit of each set in the provided room.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Maintained professional tone of voice and words at all times, including during peak rush hours.
Assistant Banquet Manager
JW Marriott/ Ritz Carlton L.A. Live
06.2016 - 03.2017
- Managed high volume banquet functions through flawless preparation and effective strategy.
- Attended Banquet Event Order Meetings with hotel staff and customers to insure proper planning of each Banquet function.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Planned days in advance for future food functions and insured proper inventory of all banquet equipment.
- Maintained neat and attractive functions on a daily basis.
- Maximized table turns and rotated seating for maximum guest satisfaction.
Event Services Manager
Marriott Marquis
10.2014 - 11.2015
- Managed banquet housemen.
- Attended operational meetings with hotel executives
- Consistently presented new ideas to improve hotel scores.
- Maintained a clean and safe work environment
- Created diagrams used for Ballroom set ups.
- Trained newly hired event services managers
- Insured proper usage of hotel space.
- Maintained inventory of all Event Services Equipment.
Banquet Operations Supervisor
JW Marriott L.A. Live
02.2014 - 10.2014
- Deciphered and translated information to banquet housemen.
- Communicated with group contacts for each event to insure service excellence.
- Conducted weekly inventory reports.
- Supervised Banquet Housemen to ensure proper event set up.
- Trained newly hired Banquet Operations Supervisors.
- Improved ESS scores by educating housemen on ways to achieve guest satisfaction.
- Worked closely with the audio visual department and outside production for each event.
Event Services Lead:
JW Marriott Starr Pass Resort & Spa
10.2012 - 09.2013
- Positioned tables used for Banquet functions and conferences.
- Supervised and trained banquet housemen through operations.
- Attended pre-conference meetings.
- Interacted with the event management teams.
- Created standard instruction sheets for Housemen.
- Maintained cleanliness and saftey of the hotel.
- Consistently insured the safety of fellow associates and guided them through the tasks given by the event services manager.
Banquet Server:
JW Marriott Starr Pass Resort & Spa
05.2010 - 10.2012
- Set and operated equipment needed for a banquet function.
- Welcomed and acknowledge all guests in a friendly, service-oriented manner.
- Assisted guests with menu choices.
- Effectively communicated with kitchen staff.
- Served food to guests prepared from the Banquet Kitchen.
- Maintained excellent work ethic and created a welcoming impression when serving guests.
Banquet Housemen:
JW Marriott Starr Pass Resort & Spa
03.2007 - 05.2009
- Completed room sets utilizing a diagram.
- Actively pre-set hotel furniture for each function and returned the room to it's original form.
- Regularly cleaned storage rooms and equipment.
- Performed all work duties given by management.
- Insured accuracy and detail for each room set.
- Completed opening and closing checklists according to set standards.
Education
Liberal Arts And Graphic Design
Pima Community College
Tucson, AZHigh School Diploma -
Pueblo Magnet High School
Tucson2005
Skills
- Staff Management
- Scheduling
- Workflow planning
- Cost controls
- Micros
- Excel
- Budgeting
- Time Management
Timeline
Director of Event Operations
The Sun Rose West Hollywood
08.2021 - Current
Banquet Manager
Hotel Indigo Downtown LA
03.2017 - 08.2021
Assistant Banquet Manager
JW Marriott/ Ritz Carlton L.A. Live
06.2016 - 03.2017
Event Services Manager
Marriott Marquis
10.2014 - 11.2015
Banquet Operations Supervisor
JW Marriott L.A. Live
02.2014 - 10.2014
Event Services Lead:
JW Marriott Starr Pass Resort & Spa
10.2012 - 09.2013
Banquet Server:
JW Marriott Starr Pass Resort & Spa
05.2010 - 10.2012
Banquet Housemen:
JW Marriott Starr Pass Resort & Spa
03.2007 - 05.2009
High School Diploma -
Pueblo Magnet High School
Liberal Arts And Graphic Design
Pima Community College
Awards and Certifications:
- Event Management Team of the Year Award
- Winner of 5 consecutive Gold Keys
- Winner of 8 consecutive Medallions
- Spirit to Serve Award
- Certified New Hire Trainer
- Manager of the Quarter
- Mastery Of Arts Award (Presented by AZ Governor Janet Napolitano)