Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Manny Rodriguez

DeBary,FL

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Account Manager III

Paylocity
10.2022 - Current
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Trained new employees on customer service, money handling and organizing strategies.

Senior Technical Support Specialist

Liebherr USA
04.2018 - 06.2022
  • Maximized use of hardware and software by training users and interpreting instructions.
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Evaluated system potential by testing compatibility of new programs with existing programs.
  • Prepared references for users by writing clear operating instructions.
  • Developed and implemented preventive maintenance procedures.

Assistant Store Manager

Vans Off The Wall
05.2016 - 02.2018
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Installation Coordinator

Acorn Stairlifts
05.2015 - 02.2018
  • Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
  • Participated in educational opportunities, maintaining working knowledge of company network and reading technical publications.
  • Directed teams in installation, testing, start-up and system commissioning tasks.
  • Monitored product quality and communicated necessary improvements to site superintendent.
  • Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.

Education

High School Diploma -

Freedom High School
Orlando, FL
05-2008

Skills

  • Account development
  • Account management
  • Excellent communication skills
  • Business needs assessment
  • Client rapport
  • Brand management
  • Client relations
  • Team Training
  • Project management
  • Client relationship management
  • Customer needs assessment

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Supervised team of 10 staff members.

Certification

  • ACE - Adobe Certified Expert, Photoshop

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Account Manager III

Paylocity
10.2022 - Current

Senior Technical Support Specialist

Liebherr USA
04.2018 - 06.2022

Assistant Store Manager

Vans Off The Wall
05.2016 - 02.2018

Installation Coordinator

Acorn Stairlifts
05.2015 - 02.2018

High School Diploma -

Freedom High School

Similar Profiles

CREATE PROFILE