Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Quote
Timeline
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Manny Singh

Kent,Wa

Summary

Hardworking and enthusiastic Managing trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.

Overview

23
23
years of professional experience

Work History

Catering

Mirage Banquet (Part Time)
02.2021 - Current
  • Organize event for up to 500 plus, collaborate and teamwork, attention to detail/organization, strong work ethics
  • Maintained high standards of customer service during high-volume, fast, paced operations
  • Built loyal clientele of diverse backgrounds through friendly interactions and consistently scored over 90% satisfaction rating on customer service
  • Resolved complaints promptly and professionally to ensure customer satisfaction
  • Communicated clearly and positively with coworkers and management to
  • Tracked inventory to ensure restaurant never ran out of napkins, utensils, or paper rolls
  • Organized and prioritized workflow and dally assignments for maximum production
  • Utilized (POS) Point-of Service computer system for automated order taking
  • Trained servers who were under performing, increasing their sales to meet company average
  • Supervised production methods and techniques to ensure quality and safety standards
  • Manage business finances, including paying vendor and suppliers for products services rendered
  • Monitor food cost and expenses
  • Manage $3 million annual operating budget
  • Provided friendly, courteous service to create memorable moments for guests.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Created catering menu based upon client specifications, event type, dietary needs and budget
  • Ordered food items and supplies needed to fulfill catering jobs
  • Prepared dishes for catering events or during high-volume shifts
  • Cleared dishes and glassware quickly following each course
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Served appetizers, delivered entrees and refilled beverages for banquet guests
  • Maintained flexible work schedule to meet event needs

General Manager (Owner)

International Auto llc and International auto & car bazaar llc
Seattle, WA
01.2013 - Current
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Developed effective business plans to align strategic decisions with long-term objectives
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system
  • Reduced corporate risk by managing shrink processes and controlling inventory levels
  • Designed modern employee recognition program which boosted productivity and improved morale
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes
  • Implemented operational strategies and effectively built customer and employee loyalty
  • Developed and maintained relationships with customers and suppliers through account development
  • Launched new business management software system, resulting in improved operational insight and planning
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations
  • Organized budgets oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
  • Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
  • Directed successful operational turnaround, eliminating over $100,000 per year in debt.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Manager of Operations

Canam Shipping / Dahb Transport
Kent, WA
02.2009 - 12.2012
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Observed staff to review compliance and safety to minimize losses due to violations or damage.
  • Prepared and updated employees' daily work schedules and resolved delivery problems.
  • Oversaw team of 250 drivers by reviewing performance to promote timely and efficient deliveries and operations.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Supported and committed to safety programs and OSHA compliance to support safe work environment.
  • Reviewed and created outbound and pickup routes to provide highest level of customer satisfaction.
  • Managed overall effectiveness of pick-up and delivery service within budgeted areas of responsibility.
  • Evaluated customer and company service requirements and anticipated workloads to facilitate scheduling process.

Dispatch Supervisor

Farwest Seattle
Seattle, WA
11.2006 - 01.2009
  • Manage Nine dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
  • Modernized communications systems to improve productivity, reliability and efficiency.
  • Supervised team of 250 Drivers and provided training focused on maximizing overall performance.
  • Maintained meticulous employee records to accurately track attendance and productivity.
  • Analyzed project and vendor data and compiled information into presentations for internal purposes.
  • Optimized routes through careful planning, realizing cost savings for company.
  • Determined number of man hours required to complete assignments after reviewing scope of each project.
  • Closely monitored dispatch board to triage and prioritize over 500 daily calls.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
  • Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
  • Developed and implemented process enhancements to drive continuous program improvement.
  • Leveraged and other tools to track data and make recommendations.

Restaurant Manager

Mehfil Indian Cuisine & Bar
, Singapore
11.2004 - 06.2006
  • Environment – Restaurant Management, Catering, Bar, Kitchen, Food costing, organize events, Increase and maintain sales
  • Skillfully interacted with external vendors to obtain best quality in pricing and product
  • Purchased adequate quantities of necessary restaurant items, including food, alcohol, beverages, equipment, and supplies
  • Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits
  • Correctly calculated inventory and ordered appropriate supplies
  • Strategically developed effective marketing plans to increase sales and profit while managing cost
  • Recognized and formally acknowledged outstanding staff performance to boost restaurant morale and productivity
  • Led and direct team of 50 team member for event for effective operations and procedure
  • Prepare and execute catering menu
  • Maintained a safe working and guest environment to reduce risk of injury and accidents
  • Developed, implemented, and managed business plan to promote profitable food and beverage sales
  • Quickly identified problem situation and skillfully resolved incidents to satisfaction of customer
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Orchestrated positive customer experiences by overseeing every area of operations.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Maintained facility and grounds to present positive image.

Restaurant Management, Catering

MK Hotel, Amritsar
, India
10.2000 - 02.2004
  • Bar, Kitchen, Food costing, organize events, Increase, and maintain sales
  • Monitor compliance with health and fire regulations regarding food preparation serving, and building maintained in lodging and dining facilities
  • Monitoring budget and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
  • Establish standards for personnel performance and customer service
  • Review work procedures and operational problems to determine ways to improve service, Performance, or safety
  • Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned

Education

Bachelor - Hospitality & Management

Guru Nanak College

Post graduation Diploma - Hospitality Management

Singapore College

Skills

  • Self-motivated
  • Strong networking skills
  • Recruitment and Hiring
  • Budget Control
  • Assessment Cost Reduction
  • Training Management
  • Customer Service Management
  • Administration and Reporting
  • Food and Beverage Management
  • Contract Development and Management
  • Fire Safety Regulations
  • Issue and Conflict Resolution
  • Catering background
  • Leadership and People Development
  • Executive Leadership
  • Employee Motivation and Performance

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.

Affiliations

  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Society of Human Resource Management

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Urdu
Full Professional

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Catering

Mirage Banquet (Part Time)
02.2021 - Current

General Manager (Owner)

International Auto llc and International auto & car bazaar llc
01.2013 - Current

Manager of Operations

Canam Shipping / Dahb Transport
02.2009 - 12.2012

Dispatch Supervisor

Farwest Seattle
11.2006 - 01.2009

Restaurant Manager

Mehfil Indian Cuisine & Bar
11.2004 - 06.2006

Restaurant Management, Catering

MK Hotel, Amritsar
10.2000 - 02.2004

Bachelor - Hospitality & Management

Guru Nanak College

Post graduation Diploma - Hospitality Management

Singapore College

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Manny Singh