Manny Solis
Adelanto,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Maintenance and Operation Specialist position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Maintenance and Operation Specialist/Public Works Maintenance Worker
Town Of Queen Creek
01.2012 - Current
- Improved operational efficiency by streamlining processes and implementing new workflow strategies.
- Reduced costs for the organization by identifying areas of waste and implementing cost-saving measures.
- Enhanced team productivity with effective communication and collaboration strategies.
- Optimized resource allocation, ensuring projects were completed on time and within budget.
- Improved overall city aesthetics by cleaning graffiti, power washing surfaces, and painting when necessary.
- Increased equipment lifespan with regular inspections, cleaning, lubrication, and repair work as needed for optimal performance.
- Assisted in emergency response efforts during natural disasters or other crises to protect citizens and minimize damage to public property.
- Supported special events setup and teardown to facilitate smooth operations for various community gatherings.
- Maximized efficiency by utilizing appropriate tools and machinery for specific tasks such as snow plowing or leaf blowing during seasonal changes.
- Contributed to a safer environment through proactive identification of potential hazards like potholes or damaged sidewalks before accidents occurred.
- Provided exceptional customer service while addressing citizen concerns regarding public works maintenance issues promptly and professionally.
- Maintained open communication channels between department supervisors to ensure that task prioritization was aligned with organizational goals.
- Upheld strict safety standards both individually and within the team by adhering to established protocols during the execution of job duties.
- Conducted regular inspections of playground equipment for signs of wear or damage, ensuring safe recreational experiences for children in public parks.
- Expedited work order completion by effectively organizing daily tasks and managing team resources to meet project deadlines.
- Optimized resource allocation with inventory management, ensuring that all necessary materials were readily available for maintenance projects.
- Enhanced public trust in city services through the consistent delivery of high-quality maintenance work on public infrastructure elements.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Performed preventive maintenance and repairs on various types of equipment.
- Executed tasks within time and budget constraints.
- Positively engaged with customers and maintained professional appearance as company representative.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Repaired and replaced pumps, valves and motors.
- Rewired and replaced faulty electrical components in equipment.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Enhanced team productivity with effective communication and collaboration strategies
Customer Service Representative
Empire Machinery
01.1990 - 02.2009
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved accounting, service and delivery concerns.
Education
Associate of Arts - General Studies
Maricopa Community Colleges - Mesa Community College
Mesa, AZ01.2024
Skills
- Cost Reduction
- Operational Efficiency
- Incident Management
- Workforce Planning
- Scheduling Coordination
- Inventory Control
- Materials Estimation
Accomplishments
n/a
Certification
Chemical spray license, road scholar 1 and 2, epa, traffic control, cdl class a with tanker endorcement.
Languages
English
Full Professional
Spanish
Full Professional
Affiliations
- Love two 4 wheel
N/a
N/a
References
References available upon request.
Timeline
Maintenance and Operation Specialist/Public Works Maintenance Worker
Town Of Queen Creek
01.2012 - Current
Customer Service Representative
Empire Machinery
01.1990 - 02.2009
Associate of Arts - General Studies
Maricopa Community Colleges - Mesa Community College
Chemical spray license, road scholar 1 and 2, epa, traffic control, cdl class a with tanker endorcement.
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